Communications Specialist resume example with 16 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I am a results-driven, professional with a progressive career in the administration/office management, employee training and development, communication, marketing, graphic design and project management field. A proven ability of developing projects from inception through production to final delivery, ensuring that all work is effective, appropriate and delivered within agreed timescales. I have exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities. Able to work as part of a team with printers, copywriters, photographers, other designers, account executives, web developers, stakeholders and marketing specialists. Creative experience in the following: Administration/Office Management Troubleshooting/Resolution Sales and Business Development Customer Service Management Budgeting and Expense Control Staff Development and Motivation Strategic and Market Planning Team Collaboration Presentations Budget Management Employee Training and Development Merchandising/Inventory Control Program and Project Management Contract Review and Analysis Employee Relations Staff Development and Motivation Vendor Evaluation Business Management Graphic Design Web Design
Highlights
Platforms: Windows 2000/2003 Server/Professional/XP (Pro and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange 2000, Windows 8.1 Hardware: HP, IBM, Dell, and Intel Based Server and Desktop Platforms, Cisco 2500 Switches, HP Laser Jets, Canon Laser printers, Toshiba E-310 Color Copier, Toshiba, Dell, Apple and Sony Laptops Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint, OneNote, InfoPath, SharePoint and Outlook); Visio; Symantec: PC Anywhere, Antivirus, Utilities, Win fax; McAfee Virus Scan; Adobe: Acrobat, Illustrator, Photoshop, Dreamweaver, After Effects, Audition, InDesign, Macromedia Flash, and Fireworks; Studio HD; Magix; Microsoft Picture It; Adware; Spyware; Malware; Virus-Removal; Lotus 1-2-3; Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, and DHCP HTML5, CSS, Cobol, and GPSSH Curriculum Vitae Jessica. Claire Page |2
Education
The Art Institute of Pittsburgh OnlinePittsburgh, PAExpected in 2012 – –Certificate in Digital Design: - GPA:
Cornell University ILR School DBTAC-Northeast ADA CenterIthaca, NYExpected in 2010 – –Train-the-Trainer Session of the ADA Trainer Network Certificate: - GPA:
University of the Virgin IslandsSt. Thomas, VIExpected in 2000 – –Bachelor of Arts Degree:Business Administration - GPA:Business Administration
, Expected in May 2000 – –:Computer Application - GPA:Computer Application
, Expected in May 2000 – –Associate of Arts Degree:Business Management Computer Application - GPA:Received Department of Education's Tuition Scholarship Received formerly Territorial Court of the Virgin Islands' Tuition ScholarshipBusiness Management Computer Application Financing 85% of college through savings, part-time, and full-time employment Received Department of Education's Tuition Scholarship Received formerly Territorial Court of the Virgin Islands' Tuition Scholarship
Produce and maintain interactive web site to promote the services of and provide support for the System's shared information services.
Create visual identity and branding standards for the various units and support infrastructure.
Interim manager of inter-island team during absence of the Public Information Officer, maintaining high standards of quality, productivity and innovation.
Prepare monthly, quarterly and annual reports highlighting program accomplishments.
Assist in evaluation of section activities and goal setting for the future.
Create promotional communications and partnered with community leaders to raise awareness.
Assist with the development of advertising marketing collateral, printed materials and web graphics Assist with ad hoc projects involving web design, digital and print communication and photography Manage, produce and design projects from brief to fulfillment.
Design and create marketing and e-marketing materials on a range of projects.
Create original artwork for short and long term projects.
Involve in designing advertisements, brochures, handouts, flyers and online graphics.
Produce graphic content for site re-skins, page layouts, email designs, site graphics and static and flash banners.
Design modules for site refresh, custom landing pages and offer boxes; retouching product photography Manage all communications; strategic message development, brand, digital & print design, press outreach & materials, social media, and website management.
- Training Coordinator Reston, VA, 01/2005 - 01/2011
Managed, produced and designed projects from brief to fulfillment.
Designed and created marketing and e-marketing materials on a range of projects.
Created original artwork for short and long term projects.
Involved in designing advertisements, brochures, handouts, flyers and online graphics.
Produced graphic content for site re-skins, page layouts, email designs, site graphics and static and flash banners.
Assisted in Public Service Recognition Week performing all graphic and technical duties of the event.
Served as the clearinghouse administrator for all local government agencies' training and development activities.
Designed content of an employee training and development program or negotiate contractual assistance in developing actual program content.
Participated in the review and approval of training proposals, outlines, and course materials of training vendors; ensures that training products and services respond to the needs, goals and objectives of the respective government agencies Prepared monthly, quarterly and annual reports highlighting program accomplishments.
Assisted in evaluation of section activities and goal setting for the future.
- Labor Management Specialist Chicago, IL, 01/2001 - 01/2005
Handled employment contract management, employment termination releases, disciplinary actions for employees and management staff recommended for disciplinary action to ensure the process conformed to legal statutes.
Represented the Personnel Director in union negotiations and labor/management meetings.
Ensured compliance with laws, rules and regulations governing human resources and labor management relations.
Recommended remedial actions to correct violations of non-compliance with appropriate laws, rules and regulations.
Provided training, made presentations, and met with groups in both public and private agencies to discuss, educate and/or settle differences (violations).
Served as a resource person in providing guidelines and assistance to departments/agencies in identifying basic personnel management concepts and their practical value in resolving management problems.
Prepared monthly, quarterly, annually and other comprehensive reports as required.
Acted as an impartial mediator in labor management disputes.
Assisted in Public Service Recognition Week performing all graphic and technical duties of the event.
Asrc Federal Holding Company - Administrative Manager City, STATE, 01/1999 - 01/2001
Created and designed printed materials and forms Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provided historical reference by developing and utilizing filing and retrieval systems.
Skills
ADA, Acrobat, Adobe, After Effects, Dreamweaver, Photoshop, ad, advertisements, advertising, Antivirus, Apple, banners, basic, branding, brochures, Cisco, Citrix, Cobol, Color, Hardware, content, contract management, CSS, Dell, designing, DHCP, Digital Design, DNS, email, employee training, fax, filing, Financing, Fireworks, flash, Macromedia Flash, forms, goal setting, government, graphics, graphic, HP, HTML5, human resources, IBM, Illustrator, InDesign, innovation, Intel, Laptops, Laser, Laser printers, legal, local government, Lotus 1-2-3, Director, marketing, marketing collateral, marketing materials, materials, McAfee Virus Scan, mediator, meetings, Access, Excel, MS Exchange 2000, Microsoft Office Suite, Outlook, Microsoft Picture It, PowerPoint, SharePoint, Win, Windows 8.1, Windows 2000, Win 3.11, 95/98, Word, Dos 6.22, negotiations, Network, Networking, organizing, Page, PC Anywhere, Personnel, personnel management, Copier, photography, presentations, press, print design, Programming, proposals, quality, strategic, Switches, Symantec, TCP/IP, Toshiba, Trainer, Utilities, Visio, web graphics, web design, web site, website management, annual reports
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Resume Overview
School Attended
The Art Institute of Pittsburgh Online
Cornell University ILR School DBTAC-Northeast ADA Center
University of the Virgin Islands
Job Titles Held:
Communications Specialist
Training Coordinator
Labor Management Specialist
Administrative Manager
Degrees
Certificate in Digital Design
Train-the-Trainer Session of the ADA Trainer Network Certificate