Communications Specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Website, Portfolio, Profiles
Professional Summary

Personable Customer Service Sales offering 8 years of experience in telephone and face-to-face customer service in both retail, and over the phones sales/support. Knowledgeable and helpful professional possessing positive, friendly disposition. Proficient in Microsoft word, Excel and CRM's. Expertise in resolving wide range of product and service issues speedily and satisfactorily, while building rapport, and leveraging fortune 500 sales training to upsell when needed.


During my time at AT&T I won TopGun award for the region (all reps from Puerto Rico, to Palm Beach County). This award was for a combination of highest sales, paired with best customer feedback scores.

  • Account management
  • Upselling
  • Product and service sales
  • Point of sale operation
  • Planning and Coordination
  • Good listening skills
  • MS Office
  • Customer service
  • Multitasking abilities
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Strategy implementation
Work History
01/2020 to Current Communications Specialist Ascension Health | Columbia, MD,
    • Managed multiple projects and tasks simultaneously while managing client expectations.
    • Edited materials for accuracy to communicate core messages and values.
    • Created social media practices to publicize corporate culture and support engagement projects.
    • Established measurable goals for outputs.
    • Worked with development department to coordinate efforts for volunteer and donor cultivation.
    • Monitored website analytics and created articles with search engine optimization techniques.
    • Collaborated with communications team to create marketing communication plan, advancing business branding and sales.
    • Designed communications content and delivered to targeted audiences through Live Chat system.
    • Served on senior leadership team to advocate for communications department's needs.
    • Researched methods to improve CRM usage.
07/2007 to 08/2014 Retail Sales Consultant Southern Glazer's Wine And Spirits, Llc | Monroe, LA,
    • Engaged positively with each customer, providing professional and polite support for sales and service needs.
    • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
    • Assessed conflicts and identified solutions for clients promptly.
    • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
    • Utilized strong customer service skills to meet and exceed sales goals %.
    • Maintained current store, product and promotional knowledge to drive consistent sales.
    • Managed deposits, financial transactions and business inventory.
    • Processed payments and maintained accurate drawers to meet financial targets.
    • Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
    • Identified demand for service offerings through needs assessments.
    • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
    • Worked with off-site locations to find desired items for customers.
    • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
    • Helped customers by answering questions and locating merchandise.
    • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
    • Initiated friendly conversation with customers to determine level of assistance required.
    • Followed all company policies, rules and procedures to promote company goals and maintain safety.
    • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
    • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
    • Answered questions about current promotions and resolved issues according to store policies.
    • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
    • Generated brand awareness and positive product impressions to increase sales.
    • Recruited, hired and trained new staff to develop with excellent product knowledge
01/2006 to 07/2007 Operations Assistant Brella | Lake County, IL,
    • Supervised day-to-day facility operations in accordance with set policies and guidelines.
    • Assisted with training of new employees, offering constructive feedback on completion of job tasks.
    • Oversaw expense, report and support documentation filing systems.
    • Maintained communication with customer service and dispatch to coordinate deliveries.
    • Developed and cultivated relationships with club VIPs and respective guests.
    • Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.
    • Assisted with answering phones, filing paperwork, entering data and servicing customers to support back end team.
    • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
    • Established morning safety protocol for fitness systems, and equipment.
09/2005 to 02/2006 Customer Service Representative Kinder Morgan | Milwaukee, WI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Expected in | Philosophy And Religious Studies Palm Beach State College, Lake Worth, FL GPA:
Expected in 06/2005 High School Diploma | Felix Varela Senior High School, Miami, FL GPA:

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Resume Overview

School Attended

  • Palm Beach State College
  • Felix Varela Senior High School

Job Titles Held:

  • Communications Specialist
  • Retail Sales Consultant
  • Operations Assistant
  • Customer Service Representative


  • Some College (No Degree)
  • High School Diploma

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