communications operator secured facilities wants and warrants specialist resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Pride myself on being a motivated, personable business professional. A talent for quickly mastering technology and accustomed to handling sensitive, confidential records. Demonstrating a history of producing accurate and timely reports. Energetic with over 10 years of experience in a high-level, fast paced environment. Extremely organized, quick learner and very professional individual who can be flexible and versatile, poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Categorize myself as being a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority, committed to delivering high quality results.

  • Curriculum development
  • MS Office Applications
  • Training in Windows 8 and 8.1 Training in Windows 8 and 8.1
  • Creating, training and maintaining communications operations and procedures
  • Eager to take courses or additional training in order to develop new skills
  • Report development/writing
  • Eager to learn and implement new procedures
  • Manage time effectively to meet deadlines
  • Consistently complete projects on time or ahead of schedule
  • Successfully plan activities and put them into action
  • Demonstrated leadership ability
Work History
Communications Operator Secured Facilities/ Wants and Warrants Specialist, 09/2004 - Current
New Jersey Department Of Corrections City, STATE,

Serving in a supervisory capacity for a team of 9 as the Operator In Charge (OIC).  Assisted in training procedures for new employees as well as providing additional training to current employees. Assisted with the realignment and the reformations of the special Operations Procedures and Policies (SOP) for the unit and the department.  Coordinated department daily and assignments.  Assisting with the apprehension of wanted criminals for the New Jersey Department of Corrections, New Jersey Intensive Supervision Program, the New Jersey Administrative offices of the Courts and the New Jersey Juvenile Justice Commission.  Responsible for monitoring parolees whom have been court mandated to the Electronic Monitoring Program throughout the state of New Jersey.

Fluent in offender based confidential applications such as the National Crime Informative Center (NCIC 2000), Parole Based Information System (PBIS), and AOCTELE.

Clinic Service Rep. II/ Financial Counselor, 05/2002 - 01/2004
Mercer Trenton Addiction Science Center City, STATE,

Customer Service/Marketing/Problem Solving Oversee front-office operations and provide impeccable customer service. Assigned to prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with New Jersey agency requirements and tight deadlines. Professional correspondence to customers and vendors. Communicate medical concepts with patients. Participated in initial clinical review of patient needs and program recommendations. 

Served as a Financial Counselor assigned the responsibility to oversee ans analyze accounts payable and receivable, insurance billing along budget distributions.  Coordinate efforts to increase office organization by developing a more efficient customer service database and protocols.  Promoted to Finance Counselor after ten (10) months of employment.

Vice President of Business Affairs, 2010 - Current
Greg Leonard And Son Landscape Materials & Paving L.L.C City, STATE, Design, develop and manage a landscape materials and paving company.  Performs management operations and organizes purchasing and inventory orders.  Negotiate account management receivable and payable, record keeping, monthly statement billing and expense control.  Prepare invoices, coordinate landscape & construction bids and contracts,
Master of Arts: Human Services cognate in Business, Expected in 2016
Liberty University Lynchburg - Lynchburg, VA
Status - Since obtaining a B.A. in Sociology I found it to be an excellent springboard for entering into the world of business and education.  Sociological perspective is crucial in today's multiethnic and multinational business environment. Coursework consisted of Statistics, Humanities, Responsible of Ethical Leadership along with Sociology of Work and Organization and Conflict Resolution Management.
Master of Arts: Human Services, Business, Expected in 2013
Thomas Edison State College Trenton - Trenton, NJ
Status - The Master of Arts in Human Services with a specialization in Business will allow me to master the study of human behavior in a business environment. I will also develop skills relevant in strategic marketing, finance and corporate responsibility. Bachelor of Arts, Sociology 2013 Thomas Edison State College Trenton, NJ
: , Expected in
Berkeley College of Business West Paterson - West Paterson, NJ
Status - By achieving my BA in Sociology I found it to be an excellent springboard for entering the world of business, education, and organizations. The sociological perspective is crucial for working in today's multiethnic and multinational business environment. I am confident my undergraduate degree in sociology has prepared me for working with a variety of people on many different levels as well as it can and will be a stepping stone toward my Master's in Human Services with a cognate in business. Associate of Applied Science, Business Administration/Marketing Berkeley College of Business West Paterson, NJ Office Administration coursework / Business writing seminar Coursework in Administrative Technology Coursework in Human Resource Management and Business Administration
Bachelor of Arts: Sociology, Expected in 2013
Thomas Edison State College - Trenton, NJ
Status -
  • Microsoft Office proficiency Strong interpersonal skills Schedule & time management Dedicated team player
  • meticulous attention to detail Proofreading Report development/writing
  • Results-oriented Self-directed Business writing
  • Increased office organization by developing more efficient filing system and customer
  • database protocols
  • Promoted to Financial Counselor after 10 months of employment
Communication, Reports/Presentations Initiates travel forms & purchase requisitions/inventory
Volunteer/Office Assistant

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Resume Overview

School Attended

  • Liberty University Lynchburg
  • Thomas Edison State College Trenton
  • Berkeley College of Business West Paterson
  • Thomas Edison State College

Job Titles Held:

  • Communications Operator Secured Facilities/ Wants and Warrants Specialist
  • Clinic Service Rep. II/ Financial Counselor
  • Vice President of Business Affairs


  • Master of Arts
  • Master of Arts
  • Bachelor of Arts

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