communications and employee engagement specialist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
Results-oriented Communications and Employee Engagement Specialist talented at public speaking and presentation development. Demonstrated ability to work collaboratively with a variety of stakeholders with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills.

  • Superior verbal and written communication skills
  • Calm under pressure
  • Brand development and management
  • Analytical thinker
  • PowerPoint presentations
  • Exceptional attention to detail
  • Excellent interpersonal skills
  • New hire on-boarding
  • Intuitive people management skills
  • Proficient in creating and maintaining schedules
  • Charismatic public speaker
  • Excellent time management skills
  • Team building
  • Exceptional writer
  • Social media
  • Competitive and strategic planning
  • Creative and innovative
  • Advanced editing and proofreading




  • Creative instruction styles and techniques
  • Project management
  • Microsoft Outlook, Word and Excel
  • Exceptional interpersonal communication
  • Skilled trainer
  • Natural leader
  • Project planning
  • Attention to detail
  • Change management
  • Adult learning theories
  • Time management
  • Highly organized
  • FMLA knowledge
  • Media relations
  • Event planning
  • Community outreach
  • Talented public speaker
  • Work History
    Communications and Employee Engagement Specialist, 09/2008 to 07/2012
    24-7 IntouchLas Vegas, NV,
    Developed and executed communications strategy to prepare 50,000 domestic and international employees for the replacement of the airline's customer service operating system.
    • Gathered data, crafted presentations and facilitated monthly project updates to executives, managers and team members.
    • Engaged future system users using various media including face-to-face meetings, surveys, videos, online updates and presentations.
    • Created and maintained internal company web pages using basic HTML.
    • Developed key messaging, branding and positioning statements.
    • Provided system designers with potential enhancements based on user feedback.
    • Increased year-over year (YOY) project awareness by 31%.
    • Wrote and distributed Q&A for executives to use during informational meetings.
    • Drafted post-event evaluations, compiled results and recommended changes for future events.
    Volunteer - Board Member and Communications Specialist, 07/2006 to Current
    Something MAAgic Foundation (Non Profit)City, STATE,

      Board of Directors member and Communications Chair for the Foundation's marquee event mAAgic flight.  Assist with coordinating approximately 1,000 volunteers in over 30 locations.  Also responsible for internal and external communications.

    • Develop key messaging, branding and positioning statements.
    • Serve as point of contact for incoming media calls, including requests for meetings and interviews.
    • Develop and manage communications strategies, plans and budgets.
    • Create and implement external and internal communications strategies.
    • Draft and manage print, online and social media communications designed to promote Foundation's brand, image and values.
    • Provide feedback to all board members on brand consistency in outbound communications.
    • Coordinate news releases and media responses.  
    HR Communications, 01/2006 to 09/2008
    American AirlinesCity, STATE,

    Prepared and delivered strategic communications for several HR departments including; Policy and Procedure, Travel, Employee Relations, Diversity, Compensation and Onboarding.

    • Met the diverse needs of business units with publications targeted to increase reader comprehension.
    • Coached management on communication tactics with staff and customers regarding organization changes.
    • Drafted employee letters for company executives.  
    • Created and implemented internal communications strategies for key company initiatives such as Maintenance and Engineering Reorganization and Bridge to Retirement.
    Curriculum Developer / Facilitator, 10/2003 to 01/2006
    American AirlinesCity, STATE,

    Researched and created soft-skills and computer training for 4,500 domestic and international reservation employees.

    • Created curricula using established Adult Learning methods including instructor-led, self-paced and Computer Based Training (CBT).
    • Conducted Train the Trainer and Facilitation classes for instructors.
    • Developed surveys to identify training needs based on projected production processes and changes.
    • Organized and edited training manuals, multimedia visual aids and other educational materials for accuracy and policy compliance. 
    • Evaluated the effectiveness of training programs and recommended improvements to upper management.
    Training Manager, 07/2001 to 08/2003
    American AirlinesCity, STATE,

    Managed over 20 instructors responsible for the effective training of more than 500 employees.

    • Communicated all learning and performance objectives, schedules and training assessments to upper management.
    • Conducted performance reviews for instructors.
    • Developed new-hire, policy procedure and system implementation training. 
    • Planned, implemented, monitored, and assessed classroom instructional program.
    • Selected and assigned instructors to conduct training classes.
    Training Coordinator and Instructor, 04/1991 to 04/2001
    American AirlinesCity, STATE,
    • Determined training needs and tracked employee training progress and completion.
    • Extensively trained new and existing employees.
    • Worked with an average of 20 participants per class.Used a variety of assessment tools and strategies to improve instruction methods.
    • Administered performance reviews to evaluate each participant’s progress.
    • Taught and mentored instructors in Facilitation and Presentation Skills.



    Bachelor of Arts: Business Administration, Expected in 2013 to San Francisco State University - San Francisco, CA

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    Resume Overview

    School Attended

      Job Titles Held:

      • Communications and Employee Engagement Specialist
      • Volunteer - Board Member and Communications Specialist
      • HR Communications
      • Curriculum Developer / Facilitator
      • Training Manager
      • Training Coordinator and Instructor


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