Commercial Underwriting Assistant & Customer Care Representative Resume Example Company Name

COMMERCIAL UNDERWRITING ASSISTANT & CUSTOMER CARE REPRESENTATIVE

Career Overview

This letter will serve as my application for career opportunities in the Administrative/Customer Service area. The resume will outline my experience along with my accomplishments throughout my career. I bring to your firm experience working as an Administrative Assistant and handling Customer Service projects. I also worked as a Shift Manager supervising personnel, monitoring performance and handling financial information. I provided administrative support for law firms, oil and gas, accounting and retail companies streamlining office policies; ability to meeting critical deadlines. I am proficient using Microsoft Office Suite including Word, Outlook, Excel, PowerPoint and type 50 wpm. Coupled with this experience I have received a BS in Health Administration/Health Management. I feel this experience along with strong organizational, communication and administrative skills would be beneficial to meeting the goals of your firm. I look forward to meeting with you. Sincerely, Shari Rose Administrative Assistant/Customer Service professional offering 5 years experience supporting office operations and management. Highly organized, detail oriented; ability to organize office operation. Former Shift Manager with experience supervising personnel, monitoring performance and handling financial information.

Skill Highlights

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint,).

Spreadsheet development
Deadline-oriented
Problem resolution

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

Commercial Underwriting Assistant & Customer Care Representative06/2013 to 02/2016Company NameCity, State

Process and validate data and documents from underwriting team, to ensure accuracy and completeness.
Fielded customer inquiries regarding electronic and written forms, practices, and procedures and maintained accurate record keeping.
Generate new business through customer and web-based referrals and timely communication and response.
Ensured policy transactions such as quotes and renewals were issues timely and all changes documented and recorded accurately.
Respond to telephone inquiries, providing quality service to customers.
Listen attentively to caller needs to ensure a positive customer experience.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Office Support11/2011 to 03/2012Company NameCity, State

Directly responsible for providing clerical support to the Accounting Department.
Ensure all phones are handled; file pertinent data.

Administrative Assistant/Receptionist06/2010 to 10/2011Company NameCity, State

Provided administrative support to management; handled incoming calls for 50 employees; scheduled meetings; escorted visitors for meetings; provided hospitality service arrangement.
Composed and distributed inter-departmental memos.
Established and maintained electronic records management.
Accomplishments: Completed an internship program gaining valuable experience in office operations while enrolled in the High School Genys Program.

Receptionist08/2008 to 05/2010Company NameCity, State

Supported management team preparing correspondence; handling calls, distributing mail and scheduling appointments.
Communicated with clients via phone, email and in person to obtain payments on outstanding accounts.
Directly supported CEO in managing operation work flow.
Developed more efficient filing systems and customer database

Night Shift Manager/Cashier01/2007 to 04/2008Company NameCity, State

Supervised the night shift including cash transactions, monitoring food quality; preparing bank transactions and managing staff.
Accomplishments: Achieved accuracy on all financial transactions and accountability for funds.

Shift Manager/Cashier11/2006 to 04/2008Company NameCity, State

Accountable for the management of a team of employees and their performance.
Managed sales, promotions, prepared calculations of sales, credits and cash payments.
In charge of security, theft and reviewed risks for shift.
Accomplishments: Promoted from Cashier to Shift Manager due to excellent job performance.

Education

BACHELOR OF SCIENCE DEGREE: Healthcare Administration2015UNIVERSITY OF PHOENIXCity, State, USA

Microsoft PowerPoint certification

HOUSTON COMMUNITY COLLEGEState

Skills

Accounting, Administrative skills, administrative support, scheduling appointments, Cashier, clerical, Customer Service, customer service skills, validate data, financial, forms, funds, law, managing, meetings, Excel, mail, Microsoft Office Suite, office, Outlook, PowerPoint, Word, oil, policies, quality, record keeping, retail, sales, sales reports, telephone, phones, Typing Speed, 50 wpm, underwriting, written

Resume Overview

School Attended

UNIVERSITY OF PHOENIX
HOUSTON COMMUNITY COLLEGE

Job Titles Held:

Commercial Underwriting Assistant & Customer Care Representative
Office Support
Administrative Assistant/Receptionist
Receptionist
Night Shift Manager/Cashier
Shift Manager/Cashier

Degrees

BACHELOR OF SCIENCE DEGREE : Healthcare Administration 2015

Commercial Underwriting Assistant & Customer Care Representative Resume Example

Resume Score: 90%

DISCLAIMER

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