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comcast representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking and reliableSales Rep with strong ability in greeting and inputting customer information. Offering solutions, hardware and accessories. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Company representative management background
  • Project representative expertise
  • Team representative
  • Sales representative scheduling
Experience
Comcast Representative, 08/2018 - 03/2020
Mccoy's Building Supply Corpus Christi, TX,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Learned reception and bill payments to support office needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
Sales Floor Associate, 11/2017 - 12/2019
Dodge's West Memphis, AR,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Offered coupons and special deals to increase quantity of customer spending 20%.
  • Stocked, replenished and organized inventory, completing tasks 25% faster than average associates.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Store Manager, 10/2016 - 09/2018
Vitamin World City, STATE,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Processed shipments and maintained stock shelf organization.
  • Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Supervised and trained team of 5 sales associates while improving store sales by 25%.
  • Addressed customer inquiries and resolved complaints.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Trained 5 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Counted cash drawers and made bank deposits.
  • Maintained daily record of all transactions.
  • Provided direction and instruction to associates on variety of tasks, including price changes and floor moves.
Education and Training
Bachelor of Arts: Design And Visual Communications, Expected in 01/1987
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SUNY At Purchase - Purchase, NY,
GPA:
Status -

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Resume Overview

School Attended

  • SUNY At Purchase

Job Titles Held:

  • Comcast Representative
  • Sales Floor Associate
  • Store Manager

Degrees

  • Bachelor of Arts

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