collision estimator resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Pleasant demeanor
  • Appointment setting
  • Team building
  • Accounting familiarity
  • Invoice processing
  • Advanced clerical knowledge
  • Motivator
  • Adaptability
  • Self Leadership
  • Work-Life Balance
  • Planning
  • Process Improvement
  • Employee training and development
  • Independently driven
  • Efficient Filing
  • Critical thinker
  • Spreadsheet management
  • Project planning
  • Multi-line phone proficiency
  • Quick-wittedness
  • Humor
  • Dispute Resolution
  • Managing Difficult Conversations
  • Persuasion
  • Emotional Intelligence
  • Assertiveness
  • Competitiveness
  • Enthusiasm
  • Empathy
  • Organization
  • Listening
Work History
Collision Estimator, 12/2021 - Current
Caliber Collision Skokie, IL,
  • Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
  • Evaluate necessity and cost of repairs
  • Meet with customers to discuss damages, repair process and timeline and costs
  • Create accurate estimates that detail repair and labor costs
  • Place work orders detailing part replacements and repairs and enter into work management system
  • Maintain communication with customer and be available to answer questions throughout the repair process
  • Keep record of repair details and complete necessary paperwork
  • Effectively manage multiple repairs simultaneously
  • Implement an effective quality check by inspecting repaired vehicles and ensure the repair is completed to standard
  • Complete final paperwork and payment with customer
  • Provide exceptional customer service and create relationship with customers
  • Helped customers obtain alternate transportation via rental car services.
  • Documented damage with photographs and detailed written descriptions.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Distributed ordered components to appropriate technicians to complete repairs.
Human Resource Director, 12/2018 - 11/2021
Cadia Healthcare Avondale, MD,
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
Executive Assistant to General Manager, 08/2018 - 11/2021
Hearst Communications Santa Monica, CA,
  • Managed General Manager's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Distributed company-wide announcements and coordinated catering for annual staff development forum.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Accomplished special objectives and projects.
  • Implemented updated policies and practices for organization and monitored effect.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Seamlessly interacted with General Manager to plan and complete special projects.
  • Managed travel itineraries and logistics for accommodations for over 65 employees.
  • Prepared presentations, materials and documentation for use by General Manager in meetings and engagements.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Assisted in coordinating implementation of policies and practices across organization.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Provided administrative support to senior leadership while maintaining confidentiality.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Supported human resources department in annual employee review process to manage performance merit increases.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Complied with special requests from General Manager for research, assistance and travel arrangements.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Prepared documents, reports and presentations.
  • Maintained confidential, administrative support to upper management.
  • Researched, proposed and implemented 3 vendor agreements to decrease costs and improve services.
Finance Assistant, 07/2006 - 08/2021
Universal Health Services Norwell, MA,
  • In charge of vehicle receivable schedule and made necessary adjustments .
  • Verified all monies owed, all rebates and all required stipulations were in order for each bank/ contract.
  • Reported all new vehicles sold to appropriate organization for daily counts.
  • Corrected aftermarket products paperwork to assist customers as well as canceling aftermarket products.
  • Daily communication with customers for funding purposes/follow-ups/collections.
  • Daily communication with banks for funding purposes.
  • Assistant to Finance Director as well as the General Manager.
  • Set routine and organization in place for a steady flow of business.
  • Assisted Comptroller with LIFO report.
  • Assisted Comptroller with adjusting Repair Orders.
  • Assisted Comptroller and General Manager with General Motors Deal Audits.
  • Managed office supplies, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the General Manager.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Served as corporate liaison between all departments.
  • Processed client rebate reconciliation, reporting and check requests.
  • Assisted with title paperwork.
  • Processed dealer trades, issuing checks and transfers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Evaluated office processes, making suggestions to improve efficiency.
High School Diploma: , Expected in 2002
Winnetonka High School - 5815 NE 48th Street, Kansas City, MO 64119
Status -
Bachelor of Science: , Expected in
William Jewell College - 500 College Hill, Liberty, MO 64068
Status -
  • Developed and implemented daily contact with customers and banks, which resulted in increased company efficiency and productivity.

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Resume Overview

School Attended

  • Winnetonka High School
  • William Jewell College

Job Titles Held:

  • Collision Estimator
  • Human Resource Director
  • Executive Assistant to General Manager
  • Finance Assistant


  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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