collision estimator resume example with 15+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
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Work History
12/2021 to Current
Collision Estimator Caliber Collision – Skokie, IL,
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check by inspecting repaired vehicles and ensure the repair is completed to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service and create relationship with customers
- Helped customers obtain alternate transportation via rental car services.
- Documented damage with photographs and detailed written descriptions.
- Replaced and repaired vehicle parts according to work order instructions.
- Distributed ordered components to appropriate technicians to complete repairs.
12/2018 to 11/2021
Human Resource Director Cadia Healthcare – Avondale, MD,
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
08/2018 to 11/2021
Executive Assistant to General Manager Hearst Communications – Santa Monica, CA,
- Managed General Manager's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Distributed company-wide announcements and coordinated catering for annual staff development forum.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
- Screened phone calls, emails, mail and visitors to route and resolve information requests.
- Accomplished special objectives and projects.
- Implemented updated policies and practices for organization and monitored effect.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
- Seamlessly interacted with General Manager to plan and complete special projects.
- Managed travel itineraries and logistics for accommodations for over 65 employees.
- Prepared presentations, materials and documentation for use by General Manager in meetings and engagements.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Assisted in coordinating implementation of policies and practices across organization.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Coordinated dealer visitations, company special events and other employee morale functions.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Provided administrative support to senior leadership while maintaining confidentiality.
- Worked with senior management to initiate new projects and assist in various processes.
- Supported human resources department in annual employee review process to manage performance merit increases.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Complied with special requests from General Manager for research, assistance and travel arrangements.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared documents, reports and presentations.
- Maintained confidential, administrative support to upper management.
- Researched, proposed and implemented 3 vendor agreements to decrease costs and improve services.
07/2006 to 08/2021
Finance Assistant Universal Health Services – Norwell, MA,
- In charge of vehicle receivable schedule and made necessary adjustments .
- Verified all monies owed, all rebates and all required stipulations were in order for each bank/ contract.
- Reported all new vehicles sold to appropriate organization for daily counts.
- Corrected aftermarket products paperwork to assist customers as well as canceling aftermarket products.
- Daily communication with customers for funding purposes/follow-ups/collections.
- Daily communication with banks for funding purposes.
- Assistant to Finance Director as well as the General Manager.
- Set routine and organization in place for a steady flow of business.
- Assisted Comptroller with LIFO report.
- Assisted Comptroller with adjusting Repair Orders.
- Assisted Comptroller and General Manager with General Motors Deal Audits.
- Managed office supplies, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Assisted with event planning, including associated travel and logistical arrangements.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the General Manager.
- Screened all visitors and directed them to the correct employee or office.
- Obtained signatures for financial documents and internal and external invoices.
- Served as corporate liaison between all departments.
- Processed client rebate reconciliation, reporting and check requests.
- Assisted with title paperwork.
- Processed dealer trades, issuing checks and transfers.
- Entered figures using 10-key calculator to compute data quickly.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Evaluated office processes, making suggestions to improve efficiency.
Education
Expected in 2002 to
High School Diploma:
Winnetonka High School - 5815 NE 48th Street, Kansas City, MO 64119
Winnetonka High School - 5815 NE 48th Street, Kansas City, MO 64119
Bachelor of Science:
William Jewell College - 500 College Hill, Liberty, MO 64068
William Jewell College - 500 College Hill, Liberty, MO 64068
Accomplishments
- Developed and implemented daily contact with customers and banks, which resulted in increased company efficiency and productivity.
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Resume Overview
School Attended
- Winnetonka High School
- William Jewell College
Job Titles Held:
- Collision Estimator
- Human Resource Director
- Executive Assistant to General Manager
- Finance Assistant
Degrees
- High School Diploma
- Bachelor of Science
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