collision estimator resume example with 7 years of experience
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Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Seasoned Auto Damage Appraiser skilled in evaluating and documenting vehicle damage. Brings [Number] years of exceptional customer service combined with effective communication and firm command of industry best practices. Talented negotiator with [Number] years of industry success. Focused insurance team member with [Number]+ years in completing auto damage appraisals. Current [Title] certification with advanced skills in [Software]. Hardworking [Job Title] bringing proven skills in repairing body panels and related components. Helps team meet daily demands with quick, accurate work in line with manufacturers' specifications. Reliable and team-oriented with strong attention to technical details. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars. Meticulous auto body repair professional adept in navigating industry software to log maintenance work and efficiently process work orders and invoices. Proven history of demonstrating quality and efficiency on all projects. Consistently earned high ratings on customer surveys for excellence in service and value for repairs. Reliable Auto Body Technician offering in-depth knowledge of automotive makes and models acquired through [Number] years of auto body repair work. Applies expertise in [Area of expertise].
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- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in [Number]% increase in repeat business.
- Evaluated different repair methodologies to create collision estimates for damages.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Took photographs and wrote detailed summaries to document damage.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Calculated damage and claim values with [Software].
- Appraised wide range of vans, light trucks and passenger cars.
- Assisted customers with setting up rental cars for duration of repairs.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Used buffing tools to repair dents on vehicle doors and panels.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Completed [Number] daily auto body repairs with high customer satisfaction rate.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Reported safety and quality issues to management.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
- Operated mobile crane and moved materials to various locations.
- Determined crane's load chart and rigging weight to calculate net capacity of every possible configuration.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Determined price schedules and discount rates.
- Conducted market research and reported on competitors.
Stockbridge High School - Stockbridge, MI
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Resume Overview
School Attended
- Stockbridge High School
Job Titles Held:
- Collision Estimator
- Warehouse Employee
- Assistant Used Car Manager
Degrees
- High School Diploma
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