Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Focused insurance team member with 2+ years in completing auto damage appraisals. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments. Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
Appraisal writing
Total loss understanding
Complex claims experience
Repair negotiations
Schedule management
Basic math skills
Quality control
New finish application
Damage repairs
Vehicle inspections
Organization
Problem resolution
MS Office
Microsoft Office
Multitasking
Organizational skills
Project planning
Experience
10/2019 to Current
Collision EstimatorAutonation, Inc. – Scottsdale, AZ,
Conducted final quality control check of vehicles prior to customer delivery.
Advised customers of repair plans, discussing payment options to finalize work orders.
Evaluated different repair methodologies to create collision estimates for damages.
Adhered to DRP insurance procedures and rates applicable to estimates.
Reviewed factual information to determine costs to repair applicable damages.
Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting to increase in repeat business.
Used strong communication skills to negotiate final damage estimates and shop repair costs.
Took photographs and wrote detailed summaries to document damage.
Calculated damage and claim values with ccc 1 software.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Evaluated vehicle schematics to assess required parts and order accordingly.
Documented vehicle damage and condition by taking meticulous notes and photographs.
Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
05/2015 to 10/2019
Service AdvisorCarmax, Inc. – Roseville, CA,
Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Documented and scoped actions taken to resolve issues after service calls.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Used the skills to ascertain issues and provide swift, effective resolution.
Responded quickly to customer concerns and complaints, typically within the time frame
Built long-term relationships with clients through effective selling, dynamic response and skills.
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
08/2012 to 03/2015
Administrative AssistantThrivent Financial For Lutherans – Devils Lake, ND,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Education and Training
Expected in 04/2015 to to
GED: Hcc - Houston Tx, GPA: Status -
Expected in 06/1992 to to
High School Diploma: Rio Claro High School - Trinidad And Tobago, GPA: Status -
Expected in to to
: Rio Claro Collage - Trinidad And Tobago, GPA: Status -
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