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collision estimator resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic. Focused insurance team member with 2+ years in completing auto damage appraisals. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments. Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Skills
  • Appraisal writing
  • Total loss understanding
  • Complex claims experience
  • Repair negotiations
  • Schedule management
  • Basic math skills
  • Quality control
  • New finish application
  • Damage repairs
  • Vehicle inspections
  • Organization
  • Problem resolution
  • MS Office
  • Microsoft Office
  • Multitasking
  • Organizational skills
  • Project planning
Experience
10/2019 to Current
Collision Estimator Autonation, Inc. Scottsdale, AZ,
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Reviewed factual information to determine costs to repair applicable damages.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting to increase in repeat business.
  • Used strong communication skills to negotiate final damage estimates and shop repair costs.
  • Took photographs and wrote detailed summaries to document damage.
  • Calculated damage and claim values with ccc 1 software.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Documented vehicle damage and condition by taking meticulous notes and photographs.
  • Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
05/2015 to 10/2019
Service Advisor Carmax, Inc. Roseville, CA,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Used the skills to ascertain issues and provide swift, effective resolution.
  • Responded quickly to customer concerns and complaints, typically within the time frame
  • Built long-term relationships with clients through effective selling, dynamic response and skills.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
08/2012 to 03/2015
Administrative Assistant Thrivent Financial For Lutherans Devils Lake, ND,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
Education and Training
Expected in 04/2015 to to
GED:
Hcc - Houston Tx,
GPA:
Status -
Expected in 06/1992 to to
High School Diploma:
Rio Claro High School - Trinidad And Tobago,
GPA:
Status -
Expected in to to
:
Rio Claro Collage - Trinidad And Tobago,
GPA:
Status -

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Resume Overview

School Attended

  • Hcc
  • Rio Claro High School
  • Rio Claro Collage

Job Titles Held:

  • Collision Estimator
  • Service Advisor
  • Administrative Assistant

Degrees

  • GED
  • High School Diploma
  • Some College (No Degree)

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