collision estimator resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-oriented individual with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Skills
Negotiation proficiency
Excellent communication skills
Complex problem-solver
Problem resolution
Sales expertise
Experience
Collision Estimator, 12/2019 to Current Caliber Collision – Oakland, CA,
Adhered to DRP insurance procedures and rates applicable to estimates.
Evaluated different repair methodologies to create collision estimates for damages.
Conducted final quality control check of vehicles prior to customer delivery.
Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in 60% increase in repeat business.
Advised customers of repair plans, discussing payment options to finalize work orders.
Used strong communication skills to negotiate final damage estimates and shop repair costs.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Assisted customers with setting up rental cars for duration of repairs.
Collision Estimator, 06/2018 to 12/2019 Caliber Collision – Reading, PA,
Established and enforced clear safety policies to protect workers from injury.
Monitored employee work levels and optimized performance with strategic approaches.
Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Followed up with potential clients regarding online information requests.
Called warm leads each week to expand client base.
Pursued continuing education and training programs to continue professional development.
Presented and clearly explained insurance policy options based on clients' needs and goals.
Promoted client retention through high-quality service and follow through.
Inspected completed work to assess quality and identify skill or ability issues.
Consistently followed up with customers to determine satisfaction levels.
Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
Owner , 01/2016 to 03/2018 American Society For The Prevention Of Cruelty To Animals – Gainesville, FL,
Provided onsite training.
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Attended conferences, vendor events and workshops to meet and network with potential new clients.
Responded quickly to concerns regarding community from prospective and current residents.
Replenished items running low in customer inventories by quickly shipping new orders.
Identified appropriate solutions to minimize issues and quickly solve problems.
Monitored multiple databases to keep track of all company inventory.
Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Researched out-of-stock items to find additional inventory in other store locations.
Processed payments and returned receipts, cash, coin and payment cards to customers.
Production Team Leader, 02/2006 to 10/2015 Armstrong World Industries, Inc. – Hilliard, OH,
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Notified supervisors about production problems and helped identify and correct concerns.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with 5s guidelines to keep products within tight tolerances.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Trained newly hired employees on air equipment and created training manual for all team members to use as reference guide.
Analyzed inventory reports to determine root cause of any discrepancies.
Conducted frequent cycle counts and inventory audits to verify accuracy of computer records.
Supported team meetings and management to motivate and inspire line members team to improve output and quality.
Supervised successful team of 30 team members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Performed minor repair work on line equipment to keep jobs on task, notifying maintenance department of major machinery failures.
Education and Training
: Aeronautics , Expected in to Hallmark Aeronautics - San Antonio, TX, GPA: Status -
: Computer Programming, Expected in to St. Philip's College - San Antonio, TX GPA: Status -
: Network And System Administration, Expected in to Cybertex Institute Of Technology - Austin, TX GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.