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collision estimator resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic.

Focused team member with 18 years in completing auto damage appraisals. Current I-CAR certification with advanced skills in CCC one pathways. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Repair negotiations
  • Complex claims experience
  • Appraisal writing
  • Total loss understanding
  • Quality control
  • Understanding Damage repairs
  • Work ethic
  • Team management
  • Organizational skills
  • Reliable and trustworthy
Experience
04/2017 to 07/2021
Collision Estimator Penske Automotive Group Eatontown, NJ,
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting with a increase in repeat business.
  • Took photographs and wrote detailed summaries to document damage.
  • Calculated damage and claim values with CCC one pathways.
  • Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
  • Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
  • Gathered pertinent information to place orders for parts department, customers and insurance companies.
  • Reviewed special orders with shop manager and parts manager to guarantee efficient delivery.
06/2014 to 04/2017
Customer Service Representative Rapid Global Business Solutions, Inc Casa Grande, AZ,
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered inbound calls daily and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
10/2003 to 06/2014
Collision Service Advisor Sterling Autobody City, STATE,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Consulted with clients to outline options and obtain permission to proceed with service.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
  • Detailed operations, expected changes and typical duration of service to customers.
Education and Training
Expected in to to
High School Diploma:
Alta High School - Sandy, UT
GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with customers, new clients, Parts venders and insurance companies and typically exceeded expectations by on time repairs.
  • Negotiated with vendors, saving the company and insurance companies money.
  • Improved delivery of repairs by improved quaility, realizing overall increase in customer satisfaction and cost efficiency.
Additional Information
Certifications
  • I-CAR platium Training - 2020

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Resume Overview

School Attended

  • Alta High School

Job Titles Held:

  • Collision Estimator
  • Customer Service Representative
  • Collision Service Advisor

Degrees

  • High School Diploma

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