collision estimator resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hands-on Collision Estimator with knowledge of diagnostic automotive tools, repair costs and parts ordering. Efficiency-driven, highly accurate and well-organized with open and clear communication style and self-motivated approach. Mechanically inclined with good work ethic.
Focused team member with 18 years in completing auto damage appraisals. Current I-CAR certification with advanced skills in CCC one pathways. Flexible hard worker ready to learn and contribute to team success.
Skills
Repair negotiations
Complex claims experience
Appraisal writing
Total loss understanding
Quality control
Understanding Damage repairs
Work ethic
Team management
Organizational skills
Reliable and trustworthy
Experience
04/2017 to 07/2021Collision EstimatorPenske Automotive Group | Eatontown, NJ,
Conducted final quality control check of vehicles prior to customer delivery.
Advised customers of repair plans, discussing payment options to finalize work orders.
Evaluated different repair methodologies to create collision estimates for damages.
Adhered to DRP insurance procedures and rates applicable to estimates.
Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting with a increase in repeat business.
Took photographs and wrote detailed summaries to document damage.
Calculated damage and claim values with CCC one pathways.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
Gathered pertinent information to place orders for parts department, customers and insurance companies.
Reviewed special orders with shop manager and parts manager to guarantee efficient delivery.
06/2014 to 04/2017Customer Service RepresentativeRapid Global Business Solutions, Inc | Casa Grande, AZ,
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Answered inbound calls daily and directed to individuals or departments.
Set up and activated customer accounts.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Trained new employees on procedures and policies to maximize team performance.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
10/2003 to 06/2014Collision Service AdvisorSterling Autobody | City, STATE,
Explained amount for expected services and provided detailed answers to customer questions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Handled telephone inquiries regarding appointments and work in process.
Consulted with clients to outline options and obtain permission to proceed with service.
Updated customer accounts in computer system, submitted payments and changed personal details.
Produced repair and installation orders and updated master schedule with assignments.
Detailed operations, expected changes and typical duration of service to customers.
Education and Training
Expected in to to High School Diploma | Alta High School, Sandy, UTGPA: Status -
Accomplishments
Consistently maintained high customer satisfaction ratings.
Developed relationships with customers, new clients, Parts venders and insurance companies and typically exceeded expectations by on time repairs.
Negotiated with vendors, saving the company and insurance companies money.
Improved delivery of repairs by improved quaility, realizing overall increase in customer satisfaction and cost efficiency.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.