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clinique counter manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches. Specialize in Skincare products.

Skills
  • Leadership development
  • Store growth planning
  • Customer outreach
  • Managing retail build outs
  • Driving business growth
  • Building brand awareness
  • Supervision
  • Working collaboratively
  • Team building
Experience
Clinique Counter Manager, 08/2005 to Current
BelkGastonia, NC,
  • Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Assisted in daily store recovery and replenishment.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Educated clients on benefits of products with full consultation, including cosmetic application.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Directed and supervised staff performance.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Used Point of Sale register system to complete transactions.
  • Built lasting client relationships by organizing and planning sales events.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Grew revenue by improving sales and service strategies.
Michael Kors Handbag Specialist, 02/2018 to 02/2019
Dillards Department StoreCity, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Cultivated long-lasting relationships with key partners, including clothing vendors and freight operators.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Boosted security throughout store to reduce shrink and discourage theft.
Edge Business Manager, 09/2016 to 02/2018
Dillards Department StoreCity, STATE,
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Engaged professionally with Beauty Advisors and customers to build rapport and nurture relationships.
  • Hired, coached and mentored team of 5 sales representatives.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Defined project roadmap to solidify project objectives and milestones.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
Kiehls Since 1851 Counter Manager, 03/2008 to 08/2016
Dillards Department StoreCity, STATE,
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Maintained records related to sales and placed special orders for desired items.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Instructed staff on procedures for handling difficult transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Built lasting client relationships by organizing and planning sales events.
Education and Training
High School Diploma: , Expected in 06/1989
Mount Miguel High School - Spring Valley, CA
GPA:
Accomplishments
  • Drove 20% improvement in a year profits through aggressive sales and customer servise.
  • Developed relationships with 550 new clients and typically exceeded sales goals by 10%
  • Exceeded sales goals by an average of 20% in 2020

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Resume Overview

School Attended

  • Mount Miguel High School

Job Titles Held:

  • Clinique Counter Manager
  • Michael Kors Handbag Specialist
  • Edge Business Manager
  • Kiehls Since 1851 Counter Manager

Degrees

  • High School Diploma

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