Clinique Counter Manager Resume Example
Polished Cosmetic Counter Manager with several years in customer service and cosmetic excellence. Proven track record of customer service and sales supported by in-depth knowledge of cosmetics. Provide associates with an increased skillset based on education and attention to elevated customer service standards to increase sales for department. Veteran retail professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Results-focused multifunctional individual offering over 15 years of experience guiding talented personnel. Successful at engaging with staff by maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
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- Reviewed upcoming events and planned for expected challenges.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped trained and developed fellow team associates in products, selling techniques and company procedures.
- Kept accurate inventory and ordering of boutique merchandise.
- Maintained proper supply of boutique necessities and reordered before supplies ran low/out.
- Maintain and build guest relations.
- Host in-store events to drive sales and promote new product
- Communicating and provide feedback with management.
- Coordinate with other Boutiques associates to help build guest relations, build sales, and improve the environment of inclusivity
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Scheduled onsite and offsite makeup appointments for clientele.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Styled people for multiple types of events including hair, makeup and wardrobe.
- Created one of a kind makeup looks for large events such as annual fashion shows and special events, expos, conventions, and films/commercials.
- Expanded client base through direct referrals.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Kept detailed records of customer information and services provided to increase return customers.
- Set uplannes, PPerformed full makeup applications to guests weekly
- Coordinated with salon designers to book makeup guests
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Maintained and exceeded sales goals weekly/monthly/quarterly.
- Grew sales numbers with great work ethic, individualized beauty care plans, positive attitude, positive guest relations, consistent guest communication.
- Planned, set up, booked, and hosted instore events. Including a masters class for makeup application.
- Coordinated with Salon Designers and esthetician for master beauty class for guests.
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Resume Overview
School Attended
- Grossmont College
- A. S. Makeup Academy
Job Titles Held:
- Clinique Counter Manager
- Freelance Makeup Artist
- MAC Boutique Specialty Artist
Degrees
- Associate of Arts : Business Administration And Management
No Degree : Make-up Application And Sanitation Procedures
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