cleaning technician resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accomplished in improving team productivity, acquiring new customers and increasing branch profitability. Seeking to apply 8 years of Shipping experience to a fast-paced position with Raley's Distribution Center . Specializing in motivating teams, improving processes and maintaining workflow in fast-paced Warehouse environments. Expertise in business operations, sales and customer service. Fluent in english. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Coaching and Mentoring
  • Office Management
  • Handling Customer Complaints
  • Report Preparation and Analysis
  • Complex Problem Solving
  • Decision Making
  • Performance Management
  • Staff Scheduling
  • Team Building
  • Workflow Optimization
  • Multitasking and Organization
  • Microsoft Office
  • Time Management
  • Quality Assurance
  • Relationship Building
  • Schedule Coordination
  • Handling Complaints
  • Compliance Management
  • Inventory Management
  • Attention to Detail
  • Friendly and Relatable
  • Adaptable and Resilient
  • Employee Motivation and Discipline
  • Diligent Follow Through
  • Goal Setting
  • Honesty and Integrity
  • Confidence and Drive
  • Phone and Email Etiquette
  • Material Handling Practices
  • Shipping and Receiving Management
  • Stock Audits
  • Material Safety Data Sheets
  • Shipment Palletization
  • Receiving and Processing Shipments
  • Damage Reports
  • Forklift Operation
  • Material Loading and Unloading
  • Pallet Jacks
  • Sorting and Labeling
  • Heavy Lifting
  • Health and Safety Regulations
  • Team Collaboration
  • Work Order Following
  • Cargo Sorting
  • Loading Dock Operations
  • Manual Dexterity
  • Physical Strength and Stamina
  • Container Tagging and Marking
  • Quality Assessment and Assurance
  • Shipping and Packaging
  • Equipment Operation
  • Safety Procedures
  • Data Entry
  • Data Processing
  • Reports and Spreadsheets Generation
  • Verbal and Written Communication
  • Quick Learner
  • Critical Thinking
  • Problem-Solving
  • Motivated Team Player
11/2012 to 03/2020
Cleaning Technician Lynch Cleaning Contractors Marlboro, MA,
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries. Maintained safety protocols through safe handling of equipment and chemicals.
  • Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces. Submitted and explained verbal and written estimates of cleaning services costs in advance.
  • Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes. Also floor buffing, carpet cleaning, grout cleaning/repair/color.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
04/2008 to 01/2012
Pest Control Technician Hughes Exterminators Crystal River, FL,
  • Utilized appropriate protective gear and equipment during application. Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
  • Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity. Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
  • Attended workshops and seminars hosted by employer to keep current on methods and license regarding pest control.
  • Identified pest issues, placed traps and bait and removed dead pests after extermination. Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Met with customers at residences and places of business to check on pest and rodent situations. Inspected buildings and facilities to determine appropriate pest control measures.
11/2007 to 09/2009
Branch Supervisor Dean Foods Company Grand Rapids, MI,
  • Interpreted and explained work procedures and policies to brief staff. Delegated work to staff, setting priorities and goals. Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Coordinated with other supervisors, combining group efforts to achieve goals. Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Encouraged employee development through training, coaching and motivational strategies. Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity. Developed work schedules according to budgets and workloads, covering priority tasks.
  • Resolved customer complaints or answered customers' questions.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Directed facility and grounds maintenance
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Guided employees in handling difficult or complex problems.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting. Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Trained new team members to apply industry best practices and airfield safety protocols.
  • Checked import and export documentation to determine cargo contents.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Staged aircraft cargo to direct ground crew to unload and load baggage.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
  • Used scanners to track parcel information, condition or receipt.
  • Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed.
  • Computed and completed aircraft weight and balance documentation using manual or electronic methods.
  • Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
  • Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types. Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
  • Discussed cargo handling with flight crew to monitor in-flight movement. Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
  • Analyzed charts and computers to calculate load weights for aircraft compartments. Reviewed plans and documentation after receiving cargo and passenger load briefing.
  • Completed pre-flight and post-flight for aircraft and aircraft systems. Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Planned and oversaw distribution of merchandise, reviewing order specifications on outgoing shipments, correcting inaccuracies and recording inventory movement.
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary. Serviced bay doors, loading ramps and dock pads, calling specialized technicians to perform repairs or maintenance when necessary.
  • Reviewed size and weight of packages to verify conformance with service requested. Inspected and reported or repaired damaged cargo.
  • Reported errors or discrepancies in shipment quantities or contents to supervisors, recommending further investigation in case of suspected theft or policy violation.
  • Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts. Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
Education and Training
Expected in 05/1993 to to
Associate of Arts: Electronics
American River College - 4700 College Oak Dr, Sacramento, CA 95841,

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Resume Overview

School Attended

  • American River College

Job Titles Held:

  • Cleaning Technician
  • Pest Control Technician
  • Branch Supervisor


  • Associate of Arts

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