Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have experience in the food industry preparing and servicing food prep and packaging in flight meal service for airline flights. I have handled and prepared and packaged in flight means daily. I also was responsible for any specific or special need requests. I have worked in all departments the food preparation Dept and the sanitation department. And also the international department and liquor department. I was trained to learn everything that pertained to the inflight meal and drink service. As well as training others to the best service we can and are required to give.

Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.

  • Call center operations
  • [Software] CRM system expert
  • Technical troubleshooting
  • Quality assurance controls
  • Data entry
  • Inbound phone call management
  • Customer communications
  • Call documentation skills
  • Call controlling
  • Quality assurance optimization
  • [Product or Service] expertise
  • Interpersonal skills
  • Analytical abilities
  • Training experience
  • [Number] WPM
  • Resolving issues
  • Professional telephone voice
  • Data gathering
  • Call control skills
  • Providing customer support
Cleaning Services, 02/2016 - 03/2020
Live Nation Entertainment Inc Scottsdale, AZ,
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
Call Center Representative, 06/2001 - 08/2004
Iem Telecommute Louisiana Work From Home, LA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
Food Preparation Worker, 07/1994 - 12/2000
Davis Joint Unified School District Davis, CA,
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Employed knowledge of cutlery and culinary tools to prepare foods.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Monitored and recorded temperatures of food, storage and service areas to maintain established, regulatory guidelines.
  • Cleaned utensils, dishes and glasses for customer use.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Handled all delegated tasks, including [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Education and Training
GED: , Expected in 07/1996
Wayne Memorial High School - Wayne, MI

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School Attended

  • Wayne Memorial High School

Job Titles Held:

  • Cleaning Services
  • Call Center Representative
  • Food Preparation Worker


  • GED

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