Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. Safety-minded Certified Lifeguard with exemplary supervisory, observational and time management talents. Punctual, driven and well-trained in assisting patrons. Certified in CPR and AED.
Skills
Full safety compliance
Lifeguard procedures
Emergency Response
Patron support
Team collaboration
CPR certified
Strong client relations
People skills
Supervision
Basic math
Problem resolution
Planning
Active listening
Team building
Experience
06/2021 to Current
Certified LifeguardCity Of Charleston – Charleston, WV,
Kept watch over swimmers to respond quickly to distress situations.
Completed routine safety training and instructed patrons to follow safety rules.
Maintained neat and clean pool area and clean water.
Monitored behaviors for safety violations and took steps to prevent further violations.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Kept equipment in good working order with frequent inspections and minor repairs.
Cleaned, brushed and vacuumed pool to keep clean.
Patrolled to identify anyone needing assistance and offered immediate care.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
Contacted emergency personnel and provided aid while waiting for further assistance.
Identified emergency situations or potential drownings and entered water for lifesaving measures.
Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Collaborated closely with team to identify issues and quickest methods for remediation.
Informed patrons of unsafe or hazardous conditions and requested alternative activities.
Conducted pool inspections and removed obstacles and debris from toys to trash impeding line of sight.
Communicated complex operations, pool or visitor issues to supervisor for assistance with remediation.
Performed CPR on rescued individuals until paramedics' arrival to resuscitate and improve positive outcomes.
Supervised maintenance and notified appropriate department of issues requiring immediate resolution.
03/2021 to 07/2021
Material HandlerExcelitas Technologies – Pleasanton, CA,
Packed merClaireise into boxes and containers in preparation for safe shipment.
Organized warehouse inventory according to warehouse plan.
Loaded completed orders on pallets according to delivery numbers.
Managed full range of warehousing activities including receiving, storing and shipping.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Observed inventory allocation to maintain material needs and production deadlines.
Protected company inventory by maintaining and organizing storage areas.
Palletized boxes to streamline movement and shipment.
Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
Utilized forklift to move inventory items.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Disposed of debris and hazardous materials properly to avoid contamination.
Operated overhead lifts to move heavy and bulky work materials.
Unloaded cargo from trucks with mechanized equipment.
Logged unit quantities and entered data into inventory database.
Attached documents such as PO receipts, packing slips and bill of lading to outbound shipments.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Developed storage and space utilization plans for specific commodities and equipment.
Received and assembled new equipment according to manufacturer instructions.
Assessed and produced bills of lading to set tariffs and shipping charges.
11/2020 to 03/2021
Receiving AssociateIntoxalock – Des Moines, IA,
Receive, verify, inspect, count, and stock materials according to procedure.
Load and unload material from and onto pallets/totes/racks for proper labelling and destination storage.
Maintain accurate counts and systems records for all material transactions.
Attach identifying tags to containers or mark them with identifying information.
Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
Record numbers of units handled or moved, using daily tracking system or sheet if working offline.
Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or dollies.
Load and unload ship cargo, using winches or other hoisting devices.
Sort cargo before loading and unloading.
Pack containers and re-pack damaged containers.
Maintain equipment storage areas to ensure that inventory is protected.
Direct spouts and position receptacles, such as bins, carts, or containers so they can be loaded.
09/2020 to 03/2021
Coffee BaristaZingerman's – Ann Arbor, MI,
Greet customers, take orders to customer specifications and satisfaction.
Follow Food safety guidelines at all times.
Monitor food preparation methods, inventory, temperature, and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Receive food and beverage deliveries, check delivery contents to verify product quality and quantity.
Establish standards for personnel performance and customer service.
Food preparation or service tasks such as cooking, clearing tables, and serving food and drinks at drive through or customer service counter.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Maintain an upbeat attitude to provide ultimate customer satisfaction.
Maintained a high level of cleanliness and organization at all times.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Received and accurately processed customer payments.
Maintained highest standards of conduct and service to support company reputation.
Educated customers on beverage menu items and provided samples of daily brews.
Gave details on coffee blends and preparation descriptions to customers.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Addressed and resolved customer concerns to maintain brand loyalty.
Education and Training
Expected in 08/2023
Associate of Science: Kinesiology Las Positas - Livermore, CA, GPA:
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