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Combined 10 + years of experience in working with the public, where I was handling customer transactions, keeping personal and financial information secure while providing professional and efficient service. Following strict operational guidelines.
- Safety procedures
- Active listening
- Work ethic
- Critical thinking
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- Friendly, positive attitude
- Time management
- Planning
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10/2020 to Current Certified Flagger Aa Asphalting, Llc – Maltby, WA,
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Intervened quickly in emergency situations to stop traffic and clear pathways for emergency vehicle movements.
- Used appropriate signage to correctly direct multi-directional traffic.
- Cleaned vehicles, trailers and equipment after use to keep each looking professional.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
02/2020 to 10/2020 Paramedic Coffeyville Regional Medical Center – Coffeyville, KS,
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Cleaned wounds and applied gauze and bandages to prevent infection.
- Documented all care provided to patients into reports for submission to supervisor.
- Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Evaluated patients' medical status and monitored vital signs during transit.
- Explained each step of treatment to conscious patients to reduce fear and invoke calm.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Obtained details regarding patient by questioning family members and bystanders.
- Assessed emergency situations and prioritized medical care for patients.
08/2012 to 01/2020 Director of Operations Marcus Corporation – Addison, IL,
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Motivated and supported field workers completing work to increase work quality and efficiency.
- Trained, managed and motivated employees to promote professional skill development.
- Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership to employees through coaching, feedback and performance management.
- Supported community outreach initiatives by partnering with local organizations.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
07/2006 to 08/2010 Bank Teller Gardaworld – Lawrence, KS,
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Responded and assisted customers with account inquiries and updates.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Reconciled cash and checks against computer records at end of shift.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Prepared official checks for customer and internal bank needs.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Entered transactions into computer and issued customer receipts.
Expected in 05/2010 Associate of Applied Science: Paramedicine
Texas State Technical College - Abilene, TX,
GPA:
Expected in 06/1990 High School Diploma:
Hamlin High School - Hamlin, TX
GPA:
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