Combined 10 + years of experience in working with the public, where I was handling customer transactions, keeping personal and financial information secure while providing professional and efficient service. Following strict operational guidelines.
Skills
Safety procedures
Active listening
Work ethic
Critical thinking
Friendly, positive attitude
Time management
Planning
Experience
10/2020 to Current
Certified FlaggerAa Asphalting, Llc – Maltby, WA,
Motivated and encouraged team members to communicate more openly and constructively with each other.
Intervened quickly in emergency situations to stop traffic and clear pathways for emergency vehicle movements.
Used appropriate signage to correctly direct multi-directional traffic.
Cleaned vehicles, trailers and equipment after use to keep each looking professional.
Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
02/2020 to 10/2020
ParamedicCoffeyville Regional Medical Center – Coffeyville, KS,
Monitored patients from scene to hospital transfer while conducting in-transit care.
Managed care in field and in-transit, including performing standard testing and administering necessary medication.
Cleaned wounds and applied gauze and bandages to prevent infection.
Documented all care provided to patients into reports for submission to supervisor.
Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
Responded quickly to medical emergencies to promote best possible health outcomes.
Evaluated patients' medical status and monitored vital signs during transit.
Explained each step of treatment to conscious patients to reduce fear and invoke calm.
Remained level-headed and proactive during emergency situations.
Demonstrated dedication to providing quality care through continued training and education.
Obtained details regarding patient by questioning family members and bystanders.
Assessed emergency situations and prioritized medical care for patients.
08/2012 to 01/2020
Director of OperationsMarcus Corporation – Addison, IL,
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Motivated and supported field workers completing work to increase work quality and efficiency.
Trained, managed and motivated employees to promote professional skill development.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Monitored progress by establishing plans, budgets and measuring results.
Provided leadership to employees through coaching, feedback and performance management.
Supported community outreach initiatives by partnering with local organizations.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Assessed team proficiencies, identifying and targeting areas for improvement.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
07/2006 to 08/2010
Bank TellerGardaworld – Lawrence, KS,
Maintained optimal financial controls by securing funds and making accurate transactions.
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Responded and assisted customers with account inquiries and updates.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Explained bank services, financial products and applicable fees to customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Reconciled cash and checks against computer records at end of shift.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Prepared official checks for customer and internal bank needs.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Entered transactions into computer and issued customer receipts.
Education and Training
Expected in 05/2010
Associate of Applied Science: Paramedicine Texas State Technical College - Abilene, TX, GPA:
Expected in 06/1990
High School Diploma: Hamlin High School - Hamlin, TX GPA:
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