To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship and will enable me to use my strong leadership, organizational, and communication skills.
Skills
USCIS Records Academy Training Completion. Software: USCIS systems, USCIS National File Tracking systems (NFTS), Central Index System (CIS), INFACT, Windows, MS Office, Adobe, Outlook
Work History
CDL Bus Driver, 08/2019 - Current American Red Cross – Statewide, MT,
Operates a school bus along assigned routes in order to safely transport students to and from schools and on other authorized school trip
Maintains order among students' aboard school bus and reports cases of misbehavior to school and staff officials through proper procedures
Inspects bus and checks gas, oil, water and all lights, brakes and safety equipment before driving
Prepares report of accidents and incidents, which occur, on the bus
Attends safety meetings and other meetings as necessary
Prepares manifest reports as requested
Keeps bus clean - both inside and outside
Keeps an up-to-date route sheet on the bus at all times
Keeps required handbooks on the bus at all times
Perform related duties as assigned.
Route Sales Representative , 08/2018 - 08/2019 Hawkins Chemical – Centralia, IL,
Drove to assigned locations
Checked-in with store decision maker, checked-in delivery, obtained signatures, collected proof of delivery
Used equipment (e.g., carts, pallets, etc.) to unload products and move throughout the store
Merchandized cases from the back room to the sales floor, filled display units or shelves with products such as Doritos, Classic Lays, Tostitos, Smartfood Popcorn, etc.
Ensured back-room inventory reaches the sales floor and organizing/maintaining back-room inventory in proper location
Rotated products and removed defective and out-of-date products and processed returns and credits with receiver
Tidy up shelves and displays, knocks down boxes and disposes of any waste
Assembled and disassembled promotional materials such as signs, banners, and cardboard displays
Ordered, scanned and logged backstock using handheld device
Safely maximized sales and minimized waste
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
General Clerk III (Team Lead), 09/2014 - 11/2017 United States Citizenship And Immigration Services, USCIS – City, STATE,
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Gathered data, organized workload, and methodically planned case inventories for USCIS and contract managers.
Production of highly sensitive documents which includes placing them in applicant’s/petitioner’s files.
Provided direct and continuing assistance to the Immigrant Investor Program Office (IPO) personnel and officials of other USCIS government agencies to include the Administrative Appeals Office (AAO), the National Visa Center (NVC), the California Service Center (CSC), and the Office of Chief Council (OCC). This also includes internal and external stakeholders.
Conducted training for USCIS staff and contractors while leading a team of five (5) staff to process USCIS Immigration applications/petitions (I-526, I-829, I-924, I-290B, I-824, I-941) using USCIS systems such as the National File Tracking System (NFTS), RAILS, CLAIMS 3, iCLAIMS, and INFACT. In addition, each case is examined and analyzed to ensure supporting documents are included and authentic. If certain documents are not provided, the staff will initiate a letter to the applicant advising to submit additional evidence.
Provided Senior Leadership team with methodical plans to significantly improve various mail and file room workflows and minimize processing times.
Performed preliminary examinations of eligibility on each application/petition for Immigration benefits.
Performed analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Pre-screened various applications and submissions by USCIS customers for accuracy, completeness and proper format of initial supporting documentation and schedule applicant biometrics appointments through the National Appointment Scheduling System (NASS).
Identified incoming applications that required expedited service or required rejection due to bounced checks during fee processing and sent those through the correct work process.
Provided quality products to internal and external customers and stakeholders.
Communicated clearly, both orally and in writing and provided excellent customer service in person-to-person situations.
Collected relevant information that was needed to identify issues and draw sound conclusions; gathered and analyzed facts, determined the accuracy of the data, defined the problem, and identified solutions.
Served as secure forms custodian for the secure I-797 form and empty A-File Jackets.
Edited and created office documents and correspondence using office automation software, i.e. databases, spreadsheets and word processing, and manage individual case files.
Managed official reports through the Standard Management Analysis and Reporting Tool (SMART) to reconcile file audits within USCIS, and other special projects as necessary.
Responsible for maintaining daily and weekly work production log sheets.
Educational Mentor and Tutor, 07/2009 - 09/2014 Prince George's Community College – City, STATE,
Conducted in-university tutoring sessions for high level Math
Scheduled tutoring appointments with students or their parents
Researched and facilitated tutoring workshops, collaborative projects, and academic support sessions for small groups of students
Participated in training and development sessions to improve tutoring practices and learn new tutoring techniques
Organized tutoring environment to promote productivity and learning
Monitored student performance and assisted students in academic environments, such as classrooms, labs, and computer centers
Reviewed class material with students by discussing texts, working solutions to problems, and reviewed worksheets and other assignments
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Updated required logs and student documentation to keep records accurate and current.
Education
Associate of Arts: , Expected in - Prince George’s Community College - Largo, MD, GPA:
: , Expected in 2006 - Parkdale High School - Riverdale, MD GPA:
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