Charismatic Casino Host with a talent for relationship building and VIP services management. Seeks to deliver the highest quality of service to every casino guest, focused on optimizing the guest experience through exceptional service and promotions.
Highlights
New customer acquisition
Account management
Prospecting
Articulate public speaker
Customer service-oriented
Deadline-driven
Accomplishments
consistently meeting and or exceeding quarterly growth insensitive programs helping to increase growth, while fostering client retention.
Experience
Casino Host, 11/2014 to 07/2016 Seminole Gaming – Immokalee, FL, Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Casino host use cutting-edge technology to evaluate guest gaming habits and overall net worth over a specific period of time in order to provide the appropriate reinvestment. Additionally host would work with marketing and promotion managers to promote products and events.
Casino Host, 2006 to 01/2009 Seminole Gaming – Coconut Creek, FL, Consistently provide excellent guest service, evaluated guest gaming habits and net worth in order to determine the appropriate reinvestment. Casino Host cultivate meaningful and lasting relationships with all assigned guest. Processed and maintained records of casino credit and issued casino markers. Contacted active and inactive guests by mail and by phone with information about promotions and upcoming events.
Assistant shift manager Slot department, 11/1999 to 2006 Fitzgerald Hotel Casino – City, STATE, Developed, implemented and monitored programs to maximize guest satisfaction. Interviewed, hired and trained new quality guest service representatives. Addressed negative customer feedback immediately. Routinely prepared and evaluated reports to identify problems and areas for improvement. Conducted daily per-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Education
Bachelor of Arts: Sociology, Expected in 2015 Ashford University - San Diego, CA GPA:
Minors: business administration and market management
Phone tree voice over work for Aliante casino hotel spa
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