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Detail-oriented Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. Possesses strong business acumen and high professional ethics. Customer-savvy Player's Club Representative bringing expertise in service, sales and conflict resolution casino environments. Expert in resolving situations and promoting loyalty. Well-versed in casino regulations and security protocols. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Casino Host with strong ability in Customer Service and Problem Solving. Offering Microsoft Excel, Patron Management and Agilisys knowledge. Highly organized, proactive and punctual with team-oriented mentality. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
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- Issued rewards to guests to encourage continued play and high-dollar spending.
- Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
- Promoted players' club by walking casino floor and signing up new guests.
- Advised guests and employees on current and upcoming events, including festivals, concerts and special guest appearances to facilitate interest.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Introduced new VIP guests to casino property and discussed available amenities, including pools, restaurants, gaming offerings and entertainment.
- Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
- Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
- Explained game rules, betting limits and house policies.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Rectified volatile situations quickly through active listening and effective communication.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Set guest and group reservations and processed check-ins and check-outs.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Responded to inquiries and room requests made online, by phone or email.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Salmon River High School - Fort Covington, NY
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Resume Overview
School Attended
- Salmon River High School
- SUNY College of Agriculture And Technology At Cobleskill
Job Titles Held:
- Casino Host
- VIP Services Representative
- Front Desk Clerk
Degrees
- High School Diploma
- Some College (No Degree)
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