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Casino Host Resume Example

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CASINO HOST
Professional Summary

Experienced Marketing and Customer Service Professional with over 11 years of experience in gaming, hosptiality, and retail industries. Excellent reputation for resolving problems, improving customer satisfaction, strengthing business relations with clients, and driving overall operational improvements. Consistently saved costs while increasing profits. Proficient in soliciting new accounts and launching promotional campaigns to attract clients, building on client referral base. Proven track record of retaining client accounts and enhancing sales and growth within the company.

Work History
Sam's Town Hotel And Casino Shreveport- Casino Host
Shreveport, LA01/2020 - 07/2020
  • 40 Hours/Week
  • Ensured high quality customer service by cultivating relationships with VIP customers.
  • Managed a customer base of over 500+ clients with ADT of 300+ and ensured customers received personal attention and quality service, in accordance with the company's policies.
  • Coordinated tele-market events and casino promotions to new and inactive customers by mail/email/phone •Recruited high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events to cultivate guest loyalty.
  • Assisted other departments with developing relationship with high-end guests by acting as liaison, participated in special & social events.
  • Increased hotel sales, food sales, by 10% or better by recruiting VIP customers weekly.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Knowledgeable in office booking software such as, Excel, PowerPoint, Outlook, Teams •Utilized the casino computer system for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
  • Worked diligently and effectively with leadership to handle all customers' questions and concerns.
  • Performed administrative duties and is knowledgeable in Microsoft Office software such as, Excel, PowerPoint, Word, Outlook, Teams and etc.
  • Typed, edited, and sent correspondence and documents to VIP customers.
Eldorado Resort Casino Shreveport- Casino Host
Shreveport, LA12/2016 - 11/2019
  • 40 Hours/ Week
  • Led and directed a team of employees in the gaming, food, and hotel areas of the casino and supervised as interim manager.
  • Managed a base of approximately 500 (+) premium players, and generated millions in revenue by ensuring guests received personal attention and quality service, in accordance with the company's policies.
  • Improved declining revenues by 10% or better year over year through keeping current accounts, the activation on new and inactive accounts.
  • Developed and implemented business plans for each quarter targeting mid-high end players who are considered prospects, fading, or inactive.
  • Developed new business and exceeded bench mark expectation three years in a row.
  • Recruited and coordinated high-level players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
  • Drove revenue and profits and tracked complimentary items to qualified guests based on comping guidelines.
  • Increased gaming, hotel, and food revenue by 10% or better, by planning and hosting events to draw target customers to the property.
  • Assisted other departments in their relationship with high-end guests by acting as liaison.
  • Assisted and participated in special and social events.
  • Performed Administrative duties.
  • Performed Hotel Front Desk agent duties.( Greeted guests, Reservations –rooms, suites, and limos, and Performed other transactions)
  • Handled budgets for promotional events.
  • Resolved guests' complaints and service issues and maintained a high level of professionalism.
  • Handled and performed highly complex work assignments of moderate and extreme difficulty.
Windcreek Hospitality Wetumpka- Group Sales Coordinator
Wetumpka, AL03/2015 - 05/2016
  • 40 Hours/Week
  • Solicited new and existing accounts, met and exceeded revenue goals by 10% or better through telephone prospecting and written communication.
  • Generated over 500 + active and new guests visits to the property weekly, by recruiting and promoting hotel, gaming, food, and retail offers.
  • Prepared sales contracts and proposals.
  • Drove business through outbound follow-up calls and lapsed customer calls.
  • Maintained flow of sales contracts through proper distribution to client, team, and to appropriate dept.
  • Head by communicating relevant information.
  • Increased hotel revenue and food revenue by 10% or better by recruiting and driving business.
  • Planned luncheons.
  • Researched vendor prices.
  • Communicated with clients to obtain sensitive information.
  • Used extensive knowledge of Microsoft programs (Word, Outlook, Excel, and etc.) to gather statistical data; composed; and edited correspondence.
  • Scheduled appointments and prepared presentation materials.
  • Created spreadsheets and reported expenses to management.
  • Retained the existing accounts by researching and resolving any customer problems and conducting follow-up calls to identify future business needs.
  • Data entry; data analysis.
  • Performed bookkeeping duties, and handled all payments to groups.
  • Performed administrative duties such as; typing, operating office machines and sorting mail in office environment.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
Awards

Eldorado Resort Casino Shreveport

The S.T.A.R. Award for Exceptional Leadership

May 9, 2018

Harrah's Gulf Casino Biloxi

Chairman's Award for Exceptional Leadership

2012

Skills
  • Team management
  • Problem resolution
  • Team building
  • Customer service
  • Administrative and bookkeeping skills.
  • Operational improvement
  • Data Analysis
  • Exceptional oral and written communication skills.
  • Advanced analytical and problem-solving skills .
  • Relationship development
  • Budgets
  • Sales
  • MS Office
  • Data organization
  • Exceptional leadership and coaching abilities.
  • Exceptional interpersonal skills
Education
Southern New Hampshire UniversityManchester, NHAssociate of Applied Science: Business Administration
Mississippi Gulf Coast Community CollegeGulfport, MSAssociate of Applied Science: Nursing (Human Services)

2 years of completed coursework.

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Resume Overview

Companies Worked For:

  • Sam's Town Hotel And Casino Shreveport
  • Eldorado Resort Casino Shreveport
  • Windcreek Hospitality Wetumpka

School Attended

  • Southern New Hampshire University
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Casino Host
  • Group Sales Coordinator

Degrees

  • Associate of Applied Science : Business Administration
    Associate of Applied Science : Nursing (Human Services)

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