Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Customer Service professional seeking a challenging position with opportunity for growth and future development through hard work and dedication, where my experience, abilities and knowledge can be maximized and expanded to its full potential.

  • Bilingual (English/Spanish)
  • Process/Policy implementation
  • Team player with ability to work well on my own
  • Loyal, dedicated, stable and reliable employee
  • Detail oriented and flexible
  • Mechanical Aptitude
  • Honest and trustworthy
  • People person with positive attitude
  • Ability to multi-task, work well under pressure and meet deadlines
  • Excellent communication and interpersonal skills
  • Proficient in Microsoft office
  • Strong organizational and leadership skills
  • Effective time management and decision making skills
  • Compliance management
  • Expert in customer relations and customer service
  • Auditing
  • A/P, A/R and bookkeeping
Casino Attendant, 05/2003 - Current
Choctaw Nation Of Oklahoma Spiro, OK,
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
Airline Ticket/Passenger Service Agent, 01/1999 - 12/2001
American Cast Iron Pipe Company Raleigh, NC,
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Entered information into airlines computer system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Responsible for ticket reservations, cancellations, alterations.
    Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
  • Comforted and provided reassurance to passengers during unforseen or stressful events, such as weather conditions and flight delays.
  • Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
  • Followed company regulations and rules promoting safe environment for both travelers and employees.
  • Mentored all new employees while also demonstrating the best methods for servicing clients and guests.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Provided end-of-month audits of the resort to upper management as required.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Lead Rental Agent/Service Agent, 01/1996 - 01/1999
National And Thrifty Car Rental City, STATE,
  • Experience in fleet maintenance functions in the automotive industry.
  • Reviewed daily sales transactions and analyzed for errors.
  • Assisted in managing and directing the daily operation of the in-fleet, maintenance, damage, condition and de-fleet functions for our shop(s).
  • Key areas of focus include: ensuring safe work practices, provision of safe vehicles for our customers, achieving and exceeding financial targets, minimizing out-of-service, optimizing end-of-life condition and engaging and motivating team members and vendors.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Processed rental transactions, including debit and cash operations.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Monitored multiple databases to keep track of vehicle inventory.
  • Collected and recorded payments and late fees for entry into various financial reports.
Accountant, 11/1992 - 07/1995
National Bank Of Cuba City, STATE,
  • Gathered information and entered data into computer system.
  • Evaluated accounting controls on frequent basis in order to assess and devise potential improvements.
  • Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
  • Handled processes and structures to improve compliance with all applicable standards.
  • Completed annual audits and reporting.
  • Liaised with auditors to complete annual audits and maintain compliance with government requirements.
  • Thoroughly reviewed financial statements and audits to correct any discrepancies.
  • Coordinated and completed month-end closing processes within deadlines.
  • Revised and streamlined inefficient work procedures.
  • Identified operational processes inefficiencies and recommended necessary improvements.
Education and Training
Bachelor of Science: Accounting And Finance, Expected in 05/1991
Economics Institute of Havana Cuba - Havana, Cuba,

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School Attended

  • Economics Institute of Havana Cuba

Job Titles Held:

  • Casino Attendant
  • Airline Ticket/Passenger Service Agent
  • Lead Rental Agent/Service Agent
  • Accountant


  • Bachelor of Science

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