Experienced Customer Service professional seeking a challenging position with opportunity for growth and future development through hard work and dedication, where my experience, abilities and knowledge can be maximized and expanded to its full potential.
Skills
Bilingual (English/Spanish)
Process/Policy implementation
Team player with ability to work well on my own
Loyal, dedicated, stable and reliable employee
Detail oriented and flexible
Mechanical Aptitude
Honest and trustworthy
People person with positive attitude
Ability to multi-task, work well under pressure and meet deadlines
Excellent communication and interpersonal skills
Proficient in Microsoft office
Strong organizational and leadership skills
Effective time management and decision making skills
Compliance management
Expert in customer relations and customer service
Auditing
A/P, A/R and bookkeeping
Experience
Casino Attendant, 05/2003 - Current Choctaw Nation Of Oklahoma – Spiro, OK,
Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
Adhered to security protocols and cash-handling best practices to maintain correct totals.
Airline Ticket/Passenger Service Agent, 01/1999 - 12/2001 American Cast Iron Pipe Company – Raleigh, NC,
Completed order transactions and generated travel documentation and detailed itineraries.
Entered information into airlines computer system to maintain updated details related to customer ticket orders, reservations and payment method.
Responsible for ticket reservations, cancellations, alterations.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Comforted and provided reassurance to passengers during unforseen or stressful events, such as weather conditions and flight delays.
Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
Followed company regulations and rules promoting safe environment for both travelers and employees.
Mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Provided end-of-month audits of the resort to upper management as required.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Lead Rental Agent/Service Agent, 01/1996 - 01/1999 National And Thrifty Car Rental – City, STATE,
Experience in fleet maintenance functions in the automotive industry.
Reviewed daily sales transactions and analyzed for errors.
Assisted in managing and directing the daily operation of the in-fleet, maintenance, damage, condition and de-fleet functions for our shop(s).
Key areas of focus include: ensuring safe work practices, provision of safe vehicles for our customers, achieving and exceeding financial targets, minimizing out-of-service, optimizing end-of-life condition and engaging and motivating team members and vendors.
Resolved customer complaints and fostered customer retention and loyalty.
Responded effectively to customer questions and inquiries and provided information regarding products.
Processed rental transactions, including debit and cash operations.
Delivered top quality customer service in professional manner while managing multiple tasks.
Monitored multiple databases to keep track of vehicle inventory.
Collected and recorded payments and late fees for entry into various financial reports.
Accountant, 11/1992 - 07/1995 National Bank Of Cuba – City, STATE,
Gathered information and entered data into computer system.
Evaluated accounting controls on frequent basis in order to assess and devise potential improvements.
Oversaw full accounting cycle, including compiling and analyzing data, posting and adjusting journal and ledger entries, preparing financial statements and reports and closing books.
Handled processes and structures to improve compliance with all applicable standards.
Completed annual audits and reporting.
Liaised with auditors to complete annual audits and maintain compliance with government requirements.
Thoroughly reviewed financial statements and audits to correct any discrepancies.
Coordinated and completed month-end closing processes within deadlines.
Revised and streamlined inefficient work procedures.
Identified operational processes inefficiencies and recommended necessary improvements.
Education and Training
Bachelor of Science: Accounting And Finance, Expected in 05/1991 - Economics Institute of Havana Cuba - Havana, Cuba, GPA:
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