cargo office agent resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Service-oriented customer service professional knowledgeable about travel reservations and itineraries. Coordinates plans, organizes documentation and traces problems at different stages. Efficient Passenger Service Agent bringing skills in passenger services and baggage management. Trained in amadeus customer documentation procedures and strict documentation standards. Dedicated to giving each traveler positive experience with no issues. Dependable customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Followed prescribed routes and time schedules to meet 100% on-time delivery
Operated delivery vehicles safely for 6 days without accidents
Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required
Loaded and unloaded items for delivery to and from the vehicle
Tracked and maintained records for mileage, fuel usage, and delivery information
Delivered items within reasonable time by traveling most direct route
Addressed customer complaints, proactively seeking resolution to promote repeat business
Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws
Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes
Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
Security Supervisor, 05/2014 - 03/2016 Securitas – City, STATE,
Monitored security and staff activities to identify and eliminate any compliance concerns
Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
Detected and resolved personnel problems to keep team on-task and working well to maintain effective security presence
Formulated security action plans and analyzed data and trends to drive continuous performance improvements
Evaluated team personnel regularly to assess performance and eliminate any performance gaps negatively impacting building security
Reviewed existing security protocols to detect vulnerabilities and implement corrective actions
Collaborated effectively with fire, law enforcement, and medical personnel to effectively handle advanced security issues and emergencies
Followed emergency response procedures to deliver initial medical care and secure evidence of criminal activities
Trained subordinates and non-security personnel in the correct methods for handling security concerns
Investigated complaints and calls regarding accidents, hazards, and theft
Created and documented incident response plans to keep the security team ready for any issue
Monitored entrances, exits and CCTV feeds on continuous basis to keep close eye on
Jun 2018 movements of individuals and materials throughout facility
Developed, implemented and enforced security standards to protect the organization's personnel, visitors and assets.
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Education
High School Diploma: , Expected in 09/2011 - Locke High School - , GPA: Status -
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