Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Service-oriented customer service professional knowledgeable about travel reservations and itineraries. Coordinates plans, organizes documentation and traces problems at different stages. Efficient Passenger Service Agent bringing skills in passenger services and baggage management. Trained in amadeus customer documentation procedures and strict documentation standards. Dedicated to giving each traveler positive experience with no issues. Dependable customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

  • World Tracer (baggage agent) Amadeus
  • Coordinate boarding Assign boarding passes
  • Assist passengers Trace baggage
  • Customer service Motivation
  • Collaboration Verbal communication
  • Creative thinking Relationship Building
  • Organization Multitasking
  • Customer relations Problem-solving
  • Customer Experience
  • Reading Comprehension
  • Delivery Verification
  • Spanish Fluency
Work History
Cargo Office Agent, 10/2021 to Current
UnifiKey West, FL,
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Dangerous Specialist, check Dangerous goods accept/reject shipments according to Dangerous Goods Regulations.
  • Manifest cargo on system.
  • Release Cargo on AMS system.
  • Request Inbound/Outbound numbers from CBP, take Outbound Gendecs to CBP office.
Passenger Service Agent, 11/2017 to 10/2021
UpsMount Saint Joseph, OH,
  • Collected excess baggage charges to meet airline cost demands
  • Made reservations for guests, including confirming personal information, collecting payments, and issuing tickets
  • Call Carrousel and block time for inbound flights
  • Processed claims for damaged or lost baggage, settled minor claims immediately, and kept passengers informed of more advanced investigations
  • Flight controller
  • Receive crew and give them flight documents and information
  • Traced lost, misdirected or delayed baggage to help customers locate their items
  • Educated clients about important information such as their travel times, transportation connections and visa requirements
  • Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items
  • Directed passengers to the designated areas to wait or proceed with loading
  • Examined passenger documentation to determine destinations and assigned boarding passes
  • Used the public address systems to announce arrival and departure information.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
Package Delivery Driver, 03/2016 to 10/2017
Sunrise Senior LivingRaleigh, NC,
  • Followed prescribed routes and time schedules to meet 100% on-time delivery
  • Operated delivery vehicles safely for 6 days without accidents
  • Loaded and unloaded the vehicle with customer packages, delivered packages to customers' doors, and collected payments upon delivery when required
  • Loaded and unloaded items for delivery to and from the vehicle
  • Tracked and maintained records for mileage, fuel usage, and delivery information
  • Delivered items within reasonable time by traveling most direct route
  • Addressed customer complaints, proactively seeking resolution to promote repeat business
  • Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws
  • Stayed in open communication with the dispatch team to keep customers updated and last-minute for sudden schedule changes
  • Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
Security Supervisor, 05/2014 to 03/2016
SecuritasCity, STATE,
  • Monitored security and staff activities to identify and eliminate any compliance concerns
  • Managed staff schedules and coordinated daily assignments for optimal security with minimal disruption to operations
  • Detected and resolved personnel problems to keep team on-task and working well to maintain effective security presence
  • Formulated security action plans and analyzed data and trends to drive continuous performance improvements
  • Evaluated team personnel regularly to assess performance and eliminate any performance gaps negatively impacting building security
  • Reviewed existing security protocols to detect vulnerabilities and implement corrective actions
  • Collaborated effectively with fire, law enforcement, and medical personnel to effectively handle advanced security issues and emergencies
  • Followed emergency response procedures to deliver initial medical care and secure evidence of criminal activities
  • Trained subordinates and non-security personnel in the correct methods for handling security concerns
  • Investigated complaints and calls regarding accidents, hazards, and theft
  • Created and documented incident response plans to keep the security team ready for any issue
  • Monitored entrances, exits and CCTV feeds on continuous basis to keep close eye on
  • Jun 2018 movements of individuals and materials throughout facility
  • Developed, implemented and enforced security standards to protect the organization's personnel, visitors and assets.
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
High School Diploma: , Expected in 09/2011
Locke High School - ,

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Resume Overview

School Attended

  • Locke High School

Job Titles Held:

  • Cargo Office Agent
  • Passenger Service Agent
  • Package Delivery Driver
  • Security Supervisor


  • High School Diploma

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