Cargo Agent Resume Example
Hardworking Customer Service Support with 5 years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Monitored all company inventory to ensure stock levels and databases were updated.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Holding and releasing shipments using iCargo system as per the advise from Customs Officers.
- HAndling CBP enquiries directly and through emails.
- Updating shipper and consignee information through ICargo.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Listened to customers' questions and concerns to provide answers or responses.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Organized customer information and account data for business planning and customer service purposes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
- Effective liaison between customers and internal departments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new personnel regarding company operations, policies and services.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
IATA/ UFTAA Foundation Course, 2013.
Computer Reservation System (CRS)
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Resume Overview
School Attended
- Aptech Aviation Academy
Job Titles Held:
- Cargo Agent
- Executive Customer Support
- Travel Consultant
Degrees
- BBA in Aviation Management
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