Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Customer service expert
Creative problem solving
Superior communication skills
Staff training and development
US Aviation contract/United Airlines CargoHonolulu, Oahu, HICargo Agent/ Customer Service Agent
I work front counter as a customer service agent and as well as domestic inbound agent. Accept and release freights over the counter using UC360. Verified that information in the computer system was up-to-date and accurate. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing inbound duties, assistance and as well as maintaining daily inbound call log. Managed quality communication, customer support and product representation for the company. Worked under deadlines and responded to customer regarding their shipments. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Travel Agent at OnetravelLas Vegas, NevadaTravel Agent
I work for the schedule change department. Take inbound calls from passengers with schedule change from airlines. Give passengers flight options, book flights and send Electronic ticket for reissue .Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
Swissport International IncLas Vegas, NevadaPassenger Service AgentResponsibilities Checking passengers, check proper documents for travel, curbside agent, tag bags for passengers, lobby agent. System Virgin Atlantic used was GUI and shares. Completed all post-flight duties. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers. Prepared passengers and aircraft for landing, following procedures. Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
Unlimited Service Group/Contract for United/Continental AirlinesHonolulu, Oahu/HIPassenger Service AgentThe system United used was Shares.I Worked as a passenger agent and as well as a gate agent. Duties :Announced flight status updates and information about gate changes over airport's Telecom system. Created and booked a lot reservations before flights departs. Checked baggage and collected baggage charges. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 100% accuracy rate. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for passengers per rush hour. Determined flight close-out times and completed and verified flight forms. Instructed passengers on all safety and emergency procedures and answered any questions. Monitored compliance with size limitation guidelines for the carry-on baggage program. Updated the flight attendant manual and briefed fellow staff on changes. Responded politely to passenger complaints regarding ticketing and baggage handling.
Unlimited Service Group/Contract for Continental Airlines CargoHonolulu, Oahu/HICargo/Customer Service AgentWorked as a booking agent who booked freights for outbound flights.Front counter agent, accept and release freights over the counter.Domestic inbound agent, skills: cargo tracking, filling, answer phones, certified TSA ETD machine screener and other cargo duties.Excelled in daily application goals. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Express Employment ProfessionalsHonolul, Oahu/HITemp Receptionist/Administrative AssistantWorked as a temp to hire at Waikiki trader corporation as inventory/ stock shelves.Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed inventory balances accurately. Worked for NCL America Cruise Line as a receptionist, who answer phones Direct and transfer calls.
Education and Training
Samoana high schoolPago Pago, ASGeneral Study
Honolulu Community CollegeHonolulu, HI
UNLVLas Vegas, Nevada, USBachelor of Science: Nursing
University of PhoenixKapolei, Oahu/HI, USBachelor of Science: Information Technology with advanced in Cyber Security
ASCC-American Samoa College CollegeMapusaga, AS, American SamoaAssociate of Arts: Liberal Art
Administrative skills, Computer literate, Customer Service, Data Entry, Filing, Critical Thinking, Inventory Management, Telephone
Etiquette, Cash handling ,Professional and friendly Careful and active listener, Creative Problem Solving ,Organizational Skills, Prioritization.