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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Creative problem solving
  • Multi-Task Management
  • Organizational Skills
  • Computer proficiency 
  • Superior communication skills
  • Team player
  • Conflict resolution
  • Skilled multi-tasker
  • Excellent judgment
  • Adaptable
  • Organized
  • Fast learner
  • Staff training and development
  • Data management
  • Safety-oriented
Work Experience
Cargo Agent/ Customer Service Agent, 02/2015 to Current
Aaa Of Southern CaliforniaAlbuquerque, NM,
  • I work front counter as a customer service agent and as well as domestic inbound agent. Accept and release freights over the counter using UC360. Verified that information in the computer system was up-to-date and accurate. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing inbound duties, assistance and as well as maintaining  daily inbound call log. Managed quality communication, customer support and product representation for the company. Worked under deadlines and responded to customer regarding their shipments. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Travel Agent, 04/2014 to 07/2014
Menzies AviationCharlotte, NC,
I work for the schedule change department. Take inbound calls from passengers with schedule change from airlines. Give passengers flight options, book flights and send Electronic ticket for reissue .Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.

Passenger Service Agent, 01/2014 to 11/2014
Menzies AviationHouston, TX,
Responsibilities Checking passengers, check proper documents for travel, curbside agent, tag bags for passengers, lobby agent. System Virgin Atlantic  used was GUI and shares. Completed all post-flight duties. Ensured the aircraft was clean and prepared for flight with provisions on board for the safety and comfort of the passengers. Prepared passengers and aircraft for landing, following procedures. Provided for the safety and comfort of passengers and satisfied their needs and requests, within the limits of sound operational procedures.
Passenger Service Agent, 07/2009 to 04/2013
Unlimited Service Group/Contract For United/Continental AirlinesCity, STATE,
The system United used was Shares.I Worked as a passenger agent and as well as a gate agent. Duties :Announced flight status updates and information about gate changes over airport’s Telecom system. Created and booked a lot reservations before flights departs. Checked baggage and collected baggage charges. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with a 100% accuracy rate. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for passengers per rush hour. Determined flight close-out times and completed and verified flight forms. Instructed passengers on all safety and emergency procedures and answered any questions. Monitored compliance with size limitation guidelines for the carry-on baggage program. Updated the flight attendant manual and briefed fellow staff on changes. Responded politely to passenger complaints regarding ticketing and baggage handling.
Cargo/Customer Service Agent, 06/2008 to 06/2009
Unlimited Service Group/Contract For Continental Airlines CargoCity, STATE,
Worked as a booking agent who booked freights for outbound flights.Front counter agent, accept and release freights over the counter.Domestic inbound agent, skills: cargo tracking, filling, answer phones, certified TSA ETD machine screener and other cargo duties.Excelled in daily application goals. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Temp Receptionist/Administrative Assistant, 03/2008 to 06/2008
Express Employment ProfessionalsCity, STATE,
Worked as a temp to hire at Waikiki trader corporation as inventory/ stock shelves.Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Managed inventory balances accurately. Worked for NCL America Cruise Line as a receptionist, who answer phones Direct and transfer calls.
Education and Training
: General Study, Expected in 2003
Samoana high school - Pago Pago, AS
GPA:
: , Expected in 2015
Honolulu Community College - Honolulu, HI
GPA:
Bachelor of Science: Nursing, Expected in
UNLV - Las Vegas, Nevada
GPA:
Bachelor of Science: Information Technology with advanced in Cyber Security, Expected in 2018
University of Phoenix - Kapolei, Oahu/HI
GPA:
Associate of Arts: Liberal Art, Expected in 2005
ASCC-American Samoa College College - Mapusaga, AS
GPA:
Skills
Administrative skills,  Computer literate, Customer Service, Data Entry, Filing, Critical Thinking, Inventory Management, Telephone Etiquette, Cash handling ,Professional and friendly Careful and active listener, Creative Problem Solving ,Organizational Skills, Prioritization.

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Resume Overview

School Attended

  • Samoana high school
  • Honolulu Community College
  • UNLV
  • University of Phoenix
  • ASCC-American Samoa College College

Job Titles Held:

  • Cargo Agent/ Customer Service Agent
  • Travel Agent
  • Passenger Service Agent
  • Passenger Service Agent
  • Cargo/Customer Service Agent
  • Temp Receptionist/Administrative Assistant

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • Associate of Arts

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