Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Industrious Cargo Agent holding 1 years of experience in handling shipments of various goods and sizes. Adept at directing incoming and outgoing air freight routes and organizing and scheduling freight delivery and pickup. Hardworking and reliable with fluency in english and spanish.

Reliable Cargo Agent adept at working with transportation and distribution companies to handle domestic and international shipments. Outstanding coordination, organizational and time management skills. Areas of expertise include office work and house keeping.

Talented at providing airfreight estimations, completing essential documentation and arranging for inbound and outbound parcels' transportation. Familiar with microsoft and google. Follows instructions and learns new tasks quickly.

Experienced housekeeper with over 6 years of experience in house keeping . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Enthusiastic housekeeper eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in housekeeping

  • Shipping method determination
  • Cargo unloading
  • Cargo shipment weighing
  • Stored goods retrieval
  • Shipping documents preparation
  • Goods classification
  • Cargo shipment estimations
  • Process improvement
  • Problem resolution
  • MS Office
  • Relationship development
  • Team management
  • Project organization
  • Sanitation Practices
  • Chemical Handling
  • Disinfection Practices
  • HAZMAT knowledge
  • Work orders
  • Facilities maintenance
  • Chemical cleaners
  • Window Cleaning
  • Household Management
  • Quality Assurance Controls
  • Cleaning
  • Housekeeping
  • Floor Sweeping
  • Floor Cleaning
  • Safe chemical handling
  • Wall scrubbing
  • Ceiling fans
  • Mopping and sweeping
  • Dusting furniture
  • Residential cleaning
  • Cleaning bathrooms
  • Quality control guidelines
  • Ordering cleaning supplies
  • Cleaning techniques
  • Vacuuming and sweeping
  • Fluent in spanish
  • Vacuuming
  • Building maintenance
  • Documentation and control
  • Policy and procedure modification
  • Relationship building
  • Office management
  • Excellent multi-tasking ability
  • Mail handling
  • Strategic Planning
  • Sorting and labeling
  • Organizational skills
  • Clear oral/written communication
  • Database administration
  • Documentation expertise
  • Expense reporting
  • Team Bonding
  • Complaint resolution
  • Report preparation
  • Order fulfillment
  • International sales support
  • Credit card processing
  • Creative problem solving
  • Staff education and training
  • Money handling abilities
  • Shipping procedures understanding
  • Warehousing functions
  • Training development aptitude
  • Key holder experience
  • Good listening skills
  • Cash handling expertise
  • Relationship building and management
  • Customer service awareness
Work History
07/2019 to 03/2020 Cargo Agent Unifi | Charlotte, NC,
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Assembled containers and crates used to transport large items such as vehicles or machines.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Increased customer satisfaction by resolving all different types of issues.
  • Resolved company and customer problems, improved operations and provided exceptional client support.
  • Handled 20+ calls per day to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for work meetings.
  • Worked with all customers to understand needs and provide excellent service.
03/2019 to 08/2019 Cashier Rush Enterprises | Springfield, MO,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed manual and machine counts of funds for transactions valued at over $4,000
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Efficiently processed new orders, completing 300+ daily transactions with remarkable accuracy.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Increased sales 60% by offering advice on purchases and promoting additional products.
  • Prepared and submitted end-of-shift reports using microsoft.
05/2013 to 07/2019 Housekeeper Hyatt | Mishawaka, IN,
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Kept building entryway glass clean and polished for professional presentation.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed waste paper and other trash from premises to designated area.
  • Changed bed linens and collected soiled linens for cleaning.
  • Trained new employees on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Documented and reported all necessary facility and building repairs observed.
  • Adhered to professional house cleaning checklist.
  • Established and maintained clean and comfortable environments in all buildings by vacuuming, cleaning windows and dusting.
  • Worked on team of 2-4 staff members to service 1-4 houses daily.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used different type of chemicals to disinfect floors, counters and furniture.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Polished glass surfaces and windows.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked 1+ rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Operated heavy equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Returned emptied garbage receptacles to proper locations.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Operated power equipment tools such as backpack vacuums for up to 2-5 hours per shift.
  • Emptied over 5 wastebaskets per shift to transport waste to proper disposal areas.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
07/2013 to 08/2018 Volunteer Ymca Twin Cities | Minnetrista, MN,
  • Brought in more than $5,000 in new funding with targeted programs.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Planned and delivered numerous activities and special events for organizations.
  • Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
  • Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
  • Adhered to organization procedures and instructions to maintain safety.
  • Participated in meetings to discuss new opportunities.
  • Coordinated and managed events and projects for church .
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Oversaw special activities and monitored students during field trips.
  • Worked with program supervisors to implement changes and better serve target groups.
  • Helped students complete tasks such as specific work problems and tying shoes.
  • Provided general assistance to classroom teachers, including distributing paperwork and cleaning up play areas.
  • Provided immediate responses to questions from volunteers.
  • Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
  • Volunteered with groups and organizations, including other churches , to help with making the program better.
  • Assisted pastors with many task and responsibilities.
  • Greeted visitors cheerfully and answered questions to offer quality customer service.
  • Encouraged donations by having events for many fundraising event bringing in over $5,000
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Provided support and companionship to patients in need of assistance.
  • Provided information about available program resources and applicable services.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.
  • Kept program records and documentation current and compliant.
Expected in 06/2019 High School Diploma | Heritage High School , Vancouver Wa, GPA:

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Resume Overview

School Attended

  • Heritage High School

Job Titles Held:

  • Cargo Agent
  • Cashier
  • Housekeeper
  • Volunteer


  • High School Diploma

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