Resourceful Cable Installer provides installation and troubleshooting to maintain customer cable TV, internet, telephone and alarm equipment hookup. Documents and addresses request-for-service, overseeing repair issues to improve customer satisfaction. Checks in-stock inventory to handle installation and maintenance services. Detail-oriented resource for resolving product use issues and client complaints.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2018 to 09/2022
Cable Installation TechnicianTak Communications, Inc. – Phoenix, AZ,
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Installed outlets, drops, converters, modems and digital terminals.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Taught customers basic use of equipment based on service package and answered questions.
Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Repaired equipment to support continual service.
Promoted additional services and products to increase sales.
Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Communicated service installation orders and escalations to improve CRM and QA effectiveness.
Offered education and resources to streamline customer product adoption and use.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Oversaw and modified service operations to meet established parameters and guidelines.
Used tools, equipment and vehicles to avoid injuries and mishaps.
Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Troubleshot and diagnosed systems using speed, ping and related tests.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Trained customers on equipment use, setup procedures and troubleshooting strategies.
Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
Installed cabling from transport and wiring closets to customer access outlet.
Measured signal strength at utility poles.
Provided customers with dedicated service and support during field visits to drive maximum efficiency.
Diagnosed errors and technical problems and determined solutions to produce timely service reports.
Scanned customers' cable systems electronically to pinpoint potential problems.
Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
Cared for and maintained company assets to avoid breakage, misuse or theft.
Selected correct tools or methodologies to perform specific cabling tasks.
Set up service for customers by installing, connecting, testing or adjusting equipment.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Provided information to shipping and receiving personnel regarding inventory stock.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Trained staff on material handling processes to reduce shipping times.
Generated warehouse shipping documents, packing lists and invoices.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Compiled, sorted and filed records of product orders, business transactions and other activities.
Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Performed periodic inventory counts to assess inventory system accuracy and integrity.
Achieved warehouse expense goals by developing, implementing and monitoring logistic metrics.
Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Processed requests and supply orders and pulled materials to successfully prepare orders.
Operated forklifts to fill or empty overhead spaces.
Collected stock location orders and printed requests to maintain inventory control.
06/2015 to 08/2018
Construction WorkerInstalled Building Products – Edwardsville, KS,
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Sustained safety protocols to maintain secure, proper handling of equipment and materials.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Used picks and shovels to dig, spread and level dirt and gravel.
Used wheelbarrow to move debris and material to designated areas on jobsite.
Used trowels and floats to smooth and finish freshly poured cement or concrete.
Installed structures or fixtures using hand or power tools per plan drawings.
Utilized two-way radios and hand signals to coordinate communication between equipment operators.
Used laser measuring tools to calculate lengths, widths and heights.
Controlled traffic to protect work site integrity, crew safety and general public welfare.
Used drills and other power tools safely to complete job tasks.
Maintained orderly work environment by removing trash and sweeping up debris.
Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
Loaded trucks with materials and tools in preparation for transport to job locations.
Assembled and secured ladders and scaffolding on job sites.
10/2014 to 05/2015
Warehouse WorkerHarsco Corporation – Cofield, NC,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Used pallet jacks to move items to and from warehouse locations.
Recognized defective material and reported issues to management.
Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Lifted materials of varied weights on regular basis.
Education and Training
Expected in 07/2009 to to
High School Diploma: Granite Hills High School - El Cajon, CA GPA:
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