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Cable Installation Technician Resume Example

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CJ

CABLE INSTALLATION TECHNICIAN
Summary

Resourceful cable technician provides installation and troubleshooting to maintain customer cable TV, internet, telephone and alarm equipment hookup. Documents and addresses request-for-service, overseeing repair issues to improve customer satisfaction. Checks in-stock inventory to handle installation and maintenance services. Detail-oriented resource for resolving product use issues and client complaints. With experience installing and repairing cable TV and digital services for business and residential customers. Dedicated to quickly and effectively setting up, removing, upgrading and downgrading service. Expert at using power tools, hand tools, multimeters and other instruments while working indoors or outdoors in various weather conditions. Dedicated Cable Technician knowledgeable about connecting, disconnecting and altering service for customers. Able to work with minimal direction to complete jobs in an efficient and accurate manner. Seeking to bring 6 years of experience to a challenging new position with a growing team.

Skills
  • Device configuration
  • Cable arrangements
  • Customer training
  • System repairs
  • Troubleshooting abilities
  • Project management
  • Network setup
  • Service planning
  • Device mounting
  • Mechanical troubleshooting
  • Theater system installation
  • Customer service
  • Relationship building
  • People skills
  • Project planning
Education and Training
High School DiplomaMorgan Local High SchoolMcConnelsville, OH05/2012
Experience
Dish NetworkCable Installation Technician | Nitro, WV01/2018 to 03/2020
  • Promoted additional services and products to increase sales.
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Taught customers basic use of equipment based on service package and answered questions.
  • Offered education and resources to streamline customer product adoption and use.
  • Communicated service installation orders and escalations to improve CRM and QA effectiveness.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Oversaw and modified service operations to meet established parameters and guidelines.
  • Repaired equipment to support continual service.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
  • Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Lutron and CATV Systems.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
TROCSales Representative | Zanesville, OH01/2017 to 11/2017
  • Prepared and processed contracts and order forms for new and existing customers.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Created and implemented store displays, promoting sales and growth.
SpectrumCustomer Service Representative | Zanesville, OH01/2014 to 01/2017
  • Assessed customer needs and upsold products and services to maximize sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
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Resume Overview

Companies Worked For:

  • Dish Network
  • TROC
  • Spectrum

School Attended

  • Morgan Local High School

Job Titles Held:

  • Cable Installation Technician
  • Sales Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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