Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Qualifications Summary

Dynamic, hands-on, highly technical professional with a wealth of knowledge and experience navigating complex projects, analyzing data, and building talented teams of professionals.

Project Management: Orchestrate large, complex initiatives by securing the appropriate resources and tools for the tasks at hand. Successfully coordinate project deliverable schedules that ensure on-time delivery, often above stakeholder expectations.
Data and Process Improvement Analysis: Gather, analyze, and publish reports with critical data. Present facts and reports to the executive team and stakeholders. Revolutionize existing processes. Drive critical decision making processes with facts.
Team Leadership: Facilitate compelling presentations, training sessions, and mentorship opportunities to talented team members. Hone and strengthen the technical knowledge and skills of individuals through interactive exercises and on-the-job learning opportunities.
Additional Skills: Strategic planning, business operations excellence, Scrum execution, Excel Data Analysis, JIRA, advanced problem-solving, continuous process improvement.

Expected in 2012
Master of Science: Chemical Engineering With Process Design
University of Manchester - Manchester, UK,
Expected in 2009
Bachelor of Science: Analytical Chemistry
St. John's University - New York, NY,

Certificate of Business Management - Harvard University, Cambridge Massachusetts

Certified Project Manager (PMP) - #2044818

Work History
12/2018 to Current
Business Process Improvement Manager Paychex Irving, TX,

Strategically led a five member team of Systems Specialists through various enterprise projects focused on improving process workflows across the organization.

  • Systematically slashed the AR aging balance from $4.4M to $1.5M after the successful implementation of a streamlined customer invoice payment process.
  • Orchestrated M&A enterprise expansion initiative, boosting company net worth by 15%.
  • Overhauled the Order to Cash and RMA enterprise process, leading to dramatically enhanced data accuracy and achieved a 95% improvement in payments on RMA orders.
  • Championed process documentation and iterative process improvement efforts by producing process flow diagrams to convey existing processes and future needs.
  • Partnered with executive leaders in the business to establish forecasting methodologies, analytics monitoring, and OKR objective planning in support of investment thesis.
  • Built and facilitated robust training programs that empowered teams with new skills surrounding SOPs, technical tools, and data analysis.
02/2018 to 12/2018
Sales Operations Lead Finastra Madison, WI,

Collaboratively led a team of six Analysts that tracked, forecasted, and reported sales performance via the sales pipeline in Salesforce.

  • Implemented, which boosted incremental productivity and pipeline creation by 30%. Converted a large number of pipeline leads in to new accounts.
  • Continuously explored opportunities for process improvement and enhancement within the Salesforce CPQ environment. Customized tools and workflows that improved efficiency and sales metrics.
  • Rebuilt sales-facing reporting and defined algorithm to help target accounts with highest propensity to buy
02/2013 to 12/2017
Engineering Project Manager Siemens Corporation San Angelo, TX,

Guided the activities of a team of 10 that worked toward the completion of the deliverable timeline for the $20M Eastman Chemical Project.

  • Instituted a new process that enabled a sharp increase in oil production for the Eastman Chemical Plant. Improved capacity and output by 15%.
  • Turned around the performance of a Brazilian oil refinery after implementing efficient workflows and best practices. Boosted BBLs per day by 12% and lowered oil losses by 8% overall.
  • Collaborated with clients and stakeholders to gather requirements, manage project expectations and draft deliverables for key projects.
09/2009 to 08/2011
Research Project Manager Dartmouth College Hanover, NH,

Directly oversaw a team of six Contract Chemists that supported research and development projects. Closely monitored research study progress and updated stakeholders accordingly.

  • Organized and secured additional resources that supported a DOE project. Successfully completed the initiative on-budget, within the nine month timeframe, and above expectations.
  • Forged and strengthened relationships with municipalities and government agencies. Worked toward achieving shared client objectives.
  • Distributed key project tasks to contractors, while organizing their workload and monitoring their results
  • Excel (Data Analysis, Pivot tables)
  • JIRA
  • Decisive
  • Scrum Focused
  • Salesforce (process builder, flows, reporting)
  • Adaptive to steep learning curves
  • Leadership Focused
  • Creative problem solver

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School Attended

  • University of Manchester
  • St. John's University

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  • Business Process Improvement Manager
  • Sales Operations Lead
  • Engineering Project Manager
  • Research Project Manager


  • Master of Science
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