Manage and bring people & technology together. Optimize business and systems processes to work in synergy. Maximize my potential in an environment where talent is recognized, creativity is encouraged, passion is appreciated and growth is uninhibited.
Business process improvement
Systems Development Life Cycle (SDLC)
Business and Quality Analyst -Intern, 07/2013
to Current Global Systems – Dallas,
ICD-10 Project is a federal mandate to replace the current ICD-9 Diagnosis and Procedure codes with the ICD-10 Diagnosis and Procedure code set.
The US Department of Health and Human Services (HHS) is requiring health plans, physicians, hospitals, and other health care professionals to be ICD-10 compliant by October 1, 2014.
The project is to develop a 'Mapping for Wrapper' solution for KAISER and other regions in order to process their claims.
Working in the National Crosswalk team to develop and create preliminary mapping for the client and regions.
The crosswalk team was tasked by Health Plan IT to provide "1 to 1 Backward Clinical Map" to support the claim system.
Simultaneously worked on the BRD for the 'Crosswalk Query Tool (CQT); reference tool develop for the KAISER to help different groups and regions to understand and perform the forward and backward mapping for Diagnosis and Procedure codes.
Responsibilities: Worked with internal team to build out of a high level roadmap and time line to achieve compliance.
Participated in ICD 9 to ICD 10 codes conversion requirement gathering sessions and created high level business requirement document.
Gathered and prepared BRD for the Crosswalk Query Tool.
Prepared product backlog working with product owner and other SME.
Facilitated daily stand ups and managed task board with user stories and board.
Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file.
Created Preliminary mapping between ICD-9 and ICD-10 codes.
Extracted data from several databases to create a master list of the ICD-9 and ICD-10 codes.
Ran reports using Excel and Access to compare and verify data.
Conducted Business Requirements walkthrough with the business owners as well as the Technical Stakeholders.
Change Control Process - Led the Change Control Process for changes submitted for the BRD once the document was submitted to IT department.
Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.
Tracked all required resolutions that were identified as needed from Vendors or Payers based on testing results.
Identified all risks associated with the project and gave suggestions for mitigating the impact of the identified risk posed to the business.
Environment: MS Project, MS Access, MS Excel, MS Word, MS Power Point, Rational Requisite Pro, Clear Case, Clear Quest, HP Quality Center.
Operations Assistant, 02/2013
to 02/2013 UTSA Campus Recreation – San Antonio,
Assist with emergency situations and evacuations as they arise such as building and fire evacuations, medical emergencies first aid and cardiopulmonary resuscitation Provided activity supervision, equipment maintenance and up keep of the Recreation Center and Intramural Field House.
Enforce Campus Recreation policies and procedures in a fair, prudent and professional manner Assist disputes and minor problems.
Provide customer service to participants by acting as a greeter at the Welcome Desk and answering questions.
Ensure the security of participants, the facility and equipment.
to 08/2011 Roosevelt University – Chicago,
Manned the front desk and attending to appointments from telecom companies Assisted the chief information officer and the directors of chief information office Maintain records of telecom companies and handling mails and deliveries Worked on excel sheets and verification of documents.
Quality Assurance and trouble shooting of devices.
Process Associate, 06/2010
to 08/2010 GE Capital – Hyderabad,
Took voice calls for retail consumers of the GE international bank in the USA.
Answered customer queries about their accounts over the phone.
Solved customer payment and billing issues of Credit cards.
Process Associate, 06/2008
to 07/2010 COGNIZANT TECHNOLOGIES AT&T UVERSE – Hyderabad,
Conducted business process and analysis for AT&T Uverse for both Tier 1 and Tier 2 order management process Served on several order management and conducted quality assurance on AT&T Uverse products.
Served as a liason between both AT&T department and technical support team.
Conducted several meetings and trained on new order process management Experience with direct client based relationship.
Experience in product technical support Conducted easy flow processing Experience in defect management.
Tested and implemented new technology-based global projects.
Process Associate-Patient Counselor, 01/2008
to 12/2010 MSD – Hyderabad,
Answered queries on Cervical Cancer and Gardasil.
Counseled Patients on Gardasil and spread awareness in hospitals and schools on Cervical Cancer.
Bachelor of Arts: Current North-Lake College - Dallas,
TX Understanding software development and functionality of Automated Teller systems (ATM's).
Agile, ATM, Avaya, billing, Business Analysis, business process and analysis, CCNA, Citrix, communication skills, conversion, Credit, client, customer service, databases, Department of Health, Diagnosis, Economics, first aid, GEMs, HP, HTML, ICD-9, Languages, Mac, meetings, Access, MS Access, MS Excel, Excel, Microsoft office, office, Outlook, MS Power Point, MS Project, Windows XP, word, MS Word, Management Information Systems, Operating systems, order management, policies, POS, process management, Programming, Progress, Project management, QTP, Quality, quality assurance, Quest, requirement, retail, RUP, software development, SQL, stories, supervision, technical support, telecom, phone, Trouble shooting, Visio, Vista