Dedicated Customer Service professional motivated to maintain customer satisfaction and contribute to company success. Enthusiastic, knowledgeable, and reliable. Solid team player with upbeat, positive attitude.
Active listening skills
Accurate and detailed
Proficient with Microsoft Office Suite
Adaptive team player
Conflict resolution proficiency
Sharp problem solver
03/2016 - Current
Classical Conversations － West End, NCBook Sales RepresentativeProvided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Developed effective relationships with all staff through clear communication. Ran reports and supplied data to fulfill customer and staff requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Worked under strict deadlines and responded to service requests and general inquiries promptly. Recommended, selected and helped locate merchandise based on customer needs and desires. Processed merchandise returns and exchanges.
08/2004 - 06/2016
IBEW Local 369 － Louisville, KYTelecommunications TecchnicianCreated and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Wrote reports and correspondence from dictation and handwritten notes. Organized files, made copies, sent faxes, scanned documents, and handled incoming and outgoing correspondence. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Completed and entered quality records in a timely manner. Determined materials, tools and equipment needed for product orders.
11/1999 - 08/2004
Kentucky Farm Bureau Federation － Louisville, KYAdministrative AssistantCreated and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Successfully established effective systems for record retention by creating databases for information tracking and reporting. Wrote reports and correspondence from dictation and handwritten notes. Organized meetings and prepared conference rooms. Planned and managed event logistics. Handled telephone inquiries. Maintained electronic and paper files.