Book Keeper/ Service Lead Resume Example
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BOOK KEEPER/ SERVICE LEAD
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. 10+ years experienced.
Highlights
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Experience
Book Keeper/ Service LeadApr 2014 to Current
Ollie's Bargain Outlet － Altoona , PA
Ollie's Bargain Outlet － Altoona , PA
- Offer exceptional customer service to differentiate and promote the company brand
- Handled cash and deposits using the proper accounting procedures and documentation.
- Entered weekly sales and customer count sheets for review by management.
- Addressed customer questions and concerns regarding products, prices and availability.
- Collaborate with service team members to give exceptional service throughout the entire shopping and purchasing experience
- Mentor and train new employees
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Maintained friendly and professional customer interactions.
Sales LeadOct 2013 to Apr 2014
Evereve － Glenview , IL
Evereve － Glenview , IL
- Responsible for supporting the management team in achieving financial goals by demonstrating selling behaviors and floor leadership, promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.
- Delivering awesome customer service and the ability to lead the team towards exceeding all sales targets including plan, comp and other key performance indicators.
- Opening and closing store, processing freight, and completing daily deposits.
- Helped customers select products that best fit their personal needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Offered exceptional customer service to differentiate and promote the company brand.
- Offered direction and gave constructive feedback to motivate team members.
Assistant ManagerAug 2011 to Apr 2013
Celanese － Florence , KY
Celanese － Florence , KY
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
- Maintain records related to sales.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Placed special merchandise orders for customers.
Customer Service AssociateAug 2006 to Oct 2010
Kohls － City , STATE
Kohls － City , STATE
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Compute and record totals of transactions.
Education
High School Diploma, College Prep2006Valdosta High School － City, State, United States
Skills
10-Key, Account Management, Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Writing,Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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Resume Overview
School Attended
- Valdosta High School
Job Titles Held:
- Book Keeper/ Service Lead
- Sales Lead
- Assistant Manager
- Customer Service Associate
Degrees
- High School Diploma , College Prep 2006
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