Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Practiced professional at contributing to daily operations and overall success, demonstrating talents for managing office activities, office fundraisers, assisting program executives (CS Enforcement Month Planning Committee), and Historian for the MCSEA organization.

Hardworking and reliable with strong ability in group activities. Highly organized, proactive and punctual with team-oriented or individual projects or assignments. Focused on building excellent rapport with others and working on multiple projects simultaneously.

Work history in Income Maintenance and Child Support, with an in-depth knowledge of the MACSS and FAMIS systems.

Skilled in office settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Proven history of fostering adaptiveness to meet team, individual and management objectives.

Dedicated employee known for punctuality, good customer service and a positive attitude. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Extra Curricular Activities: Highly involved in Church and Community Activities. Choir Director and Performance Manager; Works closely with Churches in the local area for musical events. I enjoy singing, playing the piano, and being with my family.

  • People Skills
  • Business writing
  • Strong problem solver
  • Multitasking
  • Excel spreadsheets
  • Meeting planning
  • Proofreading
  • Organizational skills
  • Supervision
  • Professional and mature
  • Critical thinking
  • Time management
04/2013 to Current Benefit Program Technician City Of Rochester - Ny | Rochester, NY,
  • Providing assistance to customers by explaining benefit information to ensure educated selections.
  • Communicating effectively via email, phone and face-to-face with customers to resolve issues pertaining to health and welfare benefits.
  • Monitoring data integrity and confidentiality by observing strict regulations and procedures.
  • Mentoring newly hired employees in my department and providing information regarding company policies and procedures.
  • Working successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Working in Assessment/Financials, Modifications, Medical, and Enforcement areas of Child Support.
  • Juggling multiple projects and tasks to ensure high quality and timely delivery, and Prioritizing tasks to efficiently accomplish service goals.
01/1998 to 02/2005 Legal Secretary Local Attorney-Retired | , ,
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Received and disbursed all incoming mail.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Proofed documents and submitted to attorneys for review.
  • Opened new client files and new matters in CMS.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Processed summonses, subpoenas and complaints.
  • Acted as liaison between clients, vendors and attorneys.
Education and Training
Expected in 05/1997 Associate of Science | Math And Music Arkansas Northeastern College, Blytheville, AR, GPA:
Expected in 06/1981 High School Diploma | Hayti High School, Hayti, MO GPA:

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School Attended

  • Arkansas Northeastern College
  • Hayti High School

Job Titles Held:

  • Benefit Program Technician
  • Legal Secretary


  • Associate of Science
  • High School Diploma

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