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auto loan underwriter resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience to take on a challenging new role with a growing team.

Skills
  • Customer service
  • Licensed public notary
  • Highly dependable
  • Fast learner
  • Skilled in Microsoft programs
  • Creative thinking
  • Data management
  • Conflict resolution
  • Self-motivated
  • Extremely organized
  • User interface understanding
Work History
Auto Loan Underwriter, 01/2021 to Current
2 Fellas & A Big VehicleBroken Arrow, OK,
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Oversaw daily operations to ensure high levels of productivity.
  • Managed a high volume of cases per day with a high funded rate.
Warrants Records Clerk, 09/2018 to 02/2019
Yavapai County Sheriff's OfficeCity, STATE,
  • Compiled and prepared all documentation, including protection orders, inmate forms and inmate extradition within tight deadlines to meet the jobs specific needs.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Destroyed files and materials upon request to prevent data breaches.
  • Answered a multitude calls per hour to answer customer questions.
  • Improved operations by working with team members and customers to find workable solutions.
Household Manager, 01/2015 to 01/2021
Self EmployedCity, STATE,
  • Scheduled appointments for medical, dental and self-care needs.
  • Managed financial operations for a household of six members.
  • Planned youth activities to foster intellectual and emotional development.
  • Coordinated meals for all family members with a focus on catering to dietary restrictions.
  • Performed cleaning and organization duties as needed.
  • Maintained entire family’s schedule and organized events.
  • Maintained appropriate filing of personal and professional documentation.
  • Executed basic banking and bookkeeping tasks.
  • Transported children to and from school, activities and appointments.
Various Positions, 09/2011 to 12/2015
Tim's Auto GroupCity, STATE,

Service Director - Toyota, Scion, GMC, Buick, Hyundai, and Subaru

  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Worked with support teams to resolve issues with product, service or accounting areas.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Maintained project quality with a hands-on management style.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Incorporated suggested changes to layouts and promotions to drive sales.
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs.
  • Cultivated and strengthened lasting client relationships.
  • Managed team of 50 or more employees, overseeing hiring, training, and professional growth of employees.

Warranty Administrator

  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Maintained detailed service and customer records.
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Verified and created claim numbers by communicating with various insurance companies.
  • Obtained signatures for financial documents and internal and external invoices.
  • Processed accounts receivable and accounts payable.

Rental Car Manager

  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Matched purchase orders with invoices and recorded the necessary information.

Customer Relations Representative

  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Responded to all customer inquiries thoroughly and professionally.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Receptionist Team Leader and Scheduler

  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Answered telephone inquiries from clients, vendors and the public.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Directed calls to appropriate individuals and departments.

Website Director

  • Kept abreast of emerging technologies, software and trends and applied them to projects.
  • Designed, implemented and monitored web pages and sites for continuous improvement in a fast-paced environment.
  • Oversaw troubleshooting of technical issues to solve problems within a reasonable time frame.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Coordinated with systems partners to finalize designs and confirm requirements.
Education
Certificate in Medical Coding And Billing: Science, Expected in 01/2021 to Carrington College California - Sacramento - Sacramento, CA
GPA:
High School Diploma: , Expected in 2011 to Prescott High School - Prescott, AZ
GPA:
Certifications
  • CNP - Certified Notary Public
,

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Resume Overview

School Attended

  • Carrington College California - Sacramento
  • Prescott High School

Job Titles Held:

  • Auto Loan Underwriter
  • Warrants Records Clerk
  • Household Manager
  • Various Positions

Degrees

  • Certificate in Medical Coding And Billing
  • High School Diploma

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