Responsible and friendly makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling experience and learning new information quickly to maximize contributions and respond to changing customer preferences. Upbeat, customer-focused Sales Associate with 30+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
People skills
Planning
Team building
Project planning
Training & Development
Work ethic
Multitasking
Customer service
Critical thinking
Basic math
Flexible
Decision-making
Conflict resolution
Active listening
Reliable and trustworthy
Relationship building
Experience
Jan2001 to Current
Auto BrokerCaliva – San Jose, CA,
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Drove sales of products by applying proactive nature, knowledge of customer preferences and active listening skills.
Mixed and matched paints according to customer specifications.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
10/2019 to 02/2021
Sales AssociateCanndescent – Buena Park, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Built trusting relationships with customers by making personal connections.
Met merchandise processing standards and maintained organized and accessible work area.
Acted as initial contact in addressing customer concerns.
Coordinated activities with other departments to ensure quality customer service.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Helped average of 20 customers per day by responding to inquiries and locating products.
Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Surpassed daily sales goals $5000+ by cross-selling and promoting additional products.
Won store sales competition for selling boots, resulting in high comission.
01/1989 to 11/1993
Auto Detail ManagerSelf Employed Services – City, STATE,
Taught team members how to properly wash, wax and vacuum vehicles.
Documented orders, daily activities, weekly schedules and team performance.
Directed team of detailing and reconditioning personnel.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached staff on strategies to enhance performance and improve customer relations.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Cross-trained in every store role to maximize operational knowledge.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Coordinated work of 5 employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to 5 employees.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
Coordinated activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Identified business issues, creating customized solutions for individual problems.
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