Professional and well-grounded Analyst, reliable and detail-oriented with ability to manage multiple tasks and priorities while meeting objectives. Broad experience includes helpdesk operations, network maintenance, customer service, resolving client issues, Quality Assurance and effective communication with vendors, internal support teams, executives and all levels of the company. Applies technical expertise and diagnostic abilities toward solving problems, providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Recognized for exemplary customer service and team collaboration
ITIL Foundation Certificate in IT Service Management: 12/2017
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