Resourceful, Versatile, Personable, Energetic, Dedicated whilst focused on driving productivity by leveraging strong office management skills. I capably maintain open lines of communication among senior executives, middle management, and administrative staff. Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Committed to delivering high-quality results with little supervision. Managing multiple projects with ease using expert time management methods.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Results-oriented
Self-directed
Time management
Professional and mature
Meticulous attention to detail
Strong problem solver
Resourceful
Dedicated team player
Strong interpersonal skills
Analytical abilities
Multi-tasking
Medical terminology
AS/400
Mail management
Self-starter
Billing and coding
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Adaptive team player
Administrative support
Computer proficiency
Exceptional verbal/written communication
Accomplishments
Experience
Associate Governmental Program Analyst, 11/2017 to 03/2019 Fairview Developmental Center – City, STATE,
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate Healthcare client information.
Recorded and filed patient data in medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Strictly followed all federal and state guidelines for release of information.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Monitored shared email in-boxes and ensured inquiries were addressed.
Provided administrative support for 10 physicians.
Accurately entered diagnosis codes and patient information into billing software.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Consistently ensured proper coding, sequencing of diagnoses and inquiries regarding CPT codes.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Interpreted medical reports to apply appropriate ICD-10, CPT codes.
Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Scanned incoming documentation.
Assigned patients to correct diagnosis-related groups.
Maintained complete confidentiality in accordance with organization and legal requirements.
Wrote reports, emails, memoranda, letters and releases.
Kept department clean, organized and professional.
Maintained 100% compliance with all hospital and government regulations.
Coordinated admission processes and prepared medical records and agreement packets.
Health Record technician III Supervisor, 05/2015 to 04/2017 Fairview Developmental Center – City, STATE,
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate Health Care Client information.
Supervised, supported, and trained all clinical records staff enabling them to back up each desk.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Consistently ensured proper coding, sequencing of diagnoses.
Strictly followed all federal and state guidelines for release of information.
Analyzed and interpreted patient medical records to determine billable services.
Served as liaison between management, clinical staff and the community.
Expertly planned, coordinated, organized and directed all operations of Clinical Records Department.
Directed the installation of improved work methods and procedures to achieve Clinical Records Department objectives.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Actively served on Utilization Review Committee by reviewing policies, patterns of providers and sanction processes.
Observed strict confidentiality and safeguarded all patient-related information.
Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
Handled a large volume of phone calls, chat and emails.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Entered information into computer databases.
Mentored team members to succeed and advance within the department OT/HRT/MT.
OT/HRT I/ Health Record Tech II/Master Trainer, 10/1999 to 05/2010 Lanterman Developmental Center – City, STATE,
Scanned and filed forms, reports, correspondence, and receipts.
Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Entered information into computer databases.
Processed and routed incoming mail.
Destroyed files and materials upon request.
Looked up information with computer programs.
Created effective training course objectives, course content and all materials.
Led Electronic Records 2000 system training's for up to 200 employees on a weekly basis.
Managed the training calendar for the entire fiscal year.
and company.
Created testing and evaluation procedures.
Served as liaison between management, clinical staff and the community.
Observed strict confidentiality and safeguarded all patient-related information.
Scanned incoming documentation.
Designed improved training procedures to help new staff acclimate quickly.
Tracked client movement on and off the unit by documenting times and destinations of clients using Electronic Record 2000 system.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Screened telephone calls and inquiries and directed them as appropriate.
Created presentations using Microsoft PowerPoint.
Created Client movement tracking reports using Microsoft Excel.
spreadsheets.
Education
Attended California Health Information Association ICD-10 Coding and IPPS Update FY 2017 : , Expected in 2016 - , GPA:
: Attended California Health Information Association 2016 CPT updates-New codes and How ICD-10 will affect CPT Data: , Expected in 2015 - , GPA: Attended California Health Information Association ICD-10-CM coding fundamentals training, received a certificate
Completed online Anatomy and Physiology Class provided by AAPC , received certificate for each completed course
Completed online ICD 10 course provided by HCPro in preparation for the conversion taking place in year
Certificate of Commendation for recovering $90,000 for Fairview Developmental Center's budget by correcting inefficiencies in billing practices.: , Expected in 2011 - , GPA: 2008: Employee of the Year for Outstanding Performance and Dedication at Lanterman Developmental Center
2008: Associate of the Month for Appreciation of Outstanding Performance at Macy's Department Store. 2008: Employee of the Year for Outstanding Performance and Dedication at Lanterman Developmental Center
2008: Associate of the Month for Appreciation of Outstanding Performance at Macy's Department Store.
Certificate of Appreciation for Professionalism and Clerical Expertise from the Staff Advisory Committee at Lanterman Developmental Center. 2003: Certificate of completion of Phase II Master Trainer for Electronic Records 2000: , Expected in 2004 - , GPA:
: Certificate of completion of Phase I Master Trainer for Electronic Records 2000: , Expected in 2001 - , GPA:
: Hacienda La Puente Adult Education Presented Certified Nurse Assistant certificate: Nursing, Expected in 1996 Technical College and School of Art - , GPA: Nursing
Nuneaton and North Warwickshire Secondary School Certificate: , Expected in 1971 - , GPA:
Skills
Administrative support, Anatomy, billing, budget, Clerical, content, conversion, CPT, Client, clients, databases, diagnosis, documentation, email, Employee training, faxes, fax machines, forms, government regulations, ICD 10, ICD-10, insurance, legal, letters, materials, Medical terminology, Microsoft Excel, mail, Microsoft Office, Microsoft PowerPoint, 2000, Multi-tasking, office equipment, pathology, personnel, copiers, Physiology, policies, presentations, problem solving, problem-solving, processes, Coding, radiology, receiving, Self-starter, spreadsheets, supervision, Team player, telephone, phone, Trainer, written communication
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School Attended
Technical College and School of Art
Job Titles Held:
Associate Governmental Program Analyst
Health Record technician III Supervisor
OT/HRT I/ Health Record Tech II/Master Trainer
Degrees
Attended California Health Information Association ICD-10 Coding and IPPS Update FY 2017
: Attended California Health Information Association 2016 CPT updates-New codes and How ICD-10 will affect CPT Data
Certificate of Commendation for recovering $90,000 for Fairview Developmental Center's budget by correcting inefficiencies in billing practices.
Certificate of Appreciation for Professionalism and Clerical Expertise from the Staff Advisory Committee at Lanterman Developmental Center. 2003: Certificate of completion of Phase II Master Trainer for Electronic Records 2000
: Certificate of completion of Phase I Master Trainer for Electronic Records 2000
