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Associate Governmental Program Analyst Resume Example

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ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Professional Summary

A talented Associate Governmental Program Analyst seeking to advance to a Staff Services Manager I. I have expert team leadership, planning and organizational skills built during a successful career. I have honed the ability to smoothly equip employees to independently handle daily functions and meet customer needs. I'm a diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Skills
  • Effective Management Skills (80 hours)
  • Excel Pivot Tables and Charts
  • PowerPoint Presentations
  • SharePoint
  • Qualitative data analysis
  • Research and trend analysis
Work History
Associate Governmental Program Analyst, 09/2018 to Current
Department Of Health Care Services, PED – Sacramento, CA
  • Lead for Pharmacy Unit. Providing training and guidance to analysts
  • Develop Section Workload Analytical Reports (weekly, quarterly, and annually). Used to forecast growth opportunities, identified workload concerns, and analyze patterns and trends
  • Document all communication with providers by inputting information into the Provider Application and Validation for Enrollment (PAVE) system
  • Coordinate and facilitate meetings with Provider Enrollment Division and Medical Review Board. Meetings focus on maintaining Medi-Cal program integrity through reviews, audits, inspections, and surveys of non-institutional providers. Non-institutional providers include physicians, physician groups, laboratories, pharmacies, durable medical equipment providers and other allied health entities
  • Create and implement new training initiatives such as PowerPoints, and procedures to assure continuous employee training to promote
  • Analyzed Unit training methods and make adjustments to rectify issues, increase efficiency and exceed training goals, resulting in a decrease in analyst error and an increase in efficiency
  • Trained and mentored new analysts
  • Assisted providers by listening closely, finding solutions to problems and making recommendations based on extensive knowledge of Medi-Cal requirements, CA Code of Regulations, and Legislations surrounding enrollment process
Staff Services Analyst, 10/2014 to 08/2018
Department Of Health Care Services, TPLRD – Sacramento, CA
  • Lead on development of Administrative Section SharePoint site
  • Created documents, correspondence and memos to update leadership and team members
  • Analyzed, verified, and annulled Medi-Cal enrollments if individuals were not qualified for enrollment. Average savings $850,000 monthly
  • Coordinated with Social Security Administration, Centers for Medicare/Medicaid Services, and California counties to identify Medi-Cal members who no longer resided within California. Within five months the Out-of-State Report was reduced from 5500 to 1250 potential out-of-state Medi-Cal enrollments
  • Investigated and resolved customer complaints regarding Medi-Cal enrollment status and monthly social security payments
  • Resolved conflicts between staff in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Conducted training and change management processes to improve operations
Office Manager/Marketing Manager, 01/2012 to 09/2014
McDonald Plumbing Heating & Air – Sacramento, CA
  • Ensured smooth operations by supporting executive team with sales, invoice tracking, staffing allocations, and performance
  • Contracted for Web Design, SEO, Review Management, Janitorial, Safety, and other office/building management as necessary
  • Audit of daily customer invoices and purchase estimates using accounting procedures, quality control, process improvement and productivity reporting
  • Prepared complex tracking reports for executive review, closed finalized confidential records, completed final audit of projects, and insured that all documentation had been scanned and shredded
  • Identified areas and processes to improve internal systems. Researched and developed written procedures with related documentation
  • Organized, coordinated recruitment programs, appraised qualifications, interviewed applicants, and facilitated onboarding of new staff with background check, drug screening, and reference checks
  • Performed weekly staff training and monthly OSHA safety training
  • Prepared PowerPoint presentations for community events, presentations, and trainings
  • Strong technical writing skills demonstrated with Emails, Blogs, Press Releases, and Product Reports
  • Created Telemarketing Division by developing training, tracking hours, pay, and call count - Revenue earned $387,000 in 9 months
  • Fielded all incoming business and client requests for information
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Coordinated special projects and managed schedules
National NFC & California Regional Coordinator, 10/2007 to 09/2011
Comcast Spotlight – Sacramento, CA
  • Ability to anticipate the needs of clients and other work groups, to work well with management and traffic coordinators, to be flexible and maintain quality and attention to detail, and to manage time and ensure completion of tasks
  • Developed tracking reports for monthly NFC orders, marketing, verifications, and quarterly order rebuilds for affiliate and national marketing customers
  • Planned and deployed training programs for staff
  • Recovered $987,000+ in lost spot revenue
Education
Bachelor of Arts: Business Administration And Management, 12/2014
Post University - Waterbury, CT

GPA 3.92, Highest Honors

  • Majored in Business Administration
  • Minored in Marketing
  • Graduated summa cum laude
  • Member of Alpha Chi Honor Society
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Resume Overview

Companies Worked For:

  • Department Of Health Care Services, PED
  • Department Of Health Care Services, TPLRD
  • McDonald Plumbing Heating & Air
  • Comcast Spotlight

School Attended

  • Post University

Job Titles Held:

  • Associate Governmental Program Analyst
  • Staff Services Analyst
  • Office Manager/Marketing Manager
  • National NFC & California Regional Coordinator

Degrees

  • Bachelor of Arts : Business Administration And Management , 12/2014

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