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associate governmental program analyst resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated, Hardworking Associate Governmental Program Analyst with over 30 year career including a nine-year background working as an Analyst in CDSS. Detail-oriented and organized with proficiency in caseload management for Child Care, Senior Car, Disabled Adult Programs. Pursuing an management position where my extensive leadership skills can be effectively utilized.

Skills
  • Chart and graph creation
  • Internal audits
  • Agency programs knowledge
  • Quantitative data analysis
  • Report development
  • Proficiency in MS Word
  • Process improvement techniques
  • Applicant support and service
  • Telephone etiquette
  • Recordkeeping and data input
  • Program understanding and advisement
  • Knowledgeable in MS Excel
  • Proficiency in MS Outlook
  • Proficiency in MS Word
  • Proficiency in Adobe PDF
  • Advocacy and Counseling
  • Application assessment
  • Team management
  • Active listening
  • Communication
Experience
Associate Governmental Program Analyst, 06/2014 - Current
Amica Mutual Insurance Tigard, OR,
  • Investigated program discrepancies and made adjustments as necessary.
  • Researched federal laws, policies, and regulations.
  • Documented plans and results, presenting findings and recommendations.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

I process criminal record exemptions and arrests per established procedures for Community Care Licensing Division programs; plan and prioritize work assignments in accordance with required timeframes; analyze DOJ and FBI RAP sheets (CORI); refer arrest only cases to the CDSS Investigation Bureau; process immediate exclusions, non-immediate exclusions, and clearances of arrest only cases using established procedures; review and analyze police and court records; create a written triage of criminal record exemption cases and create a written case analysis of arrest only cases. I confer with CDSS Investigators and Staff Attorneys; confer and advise individuals requiring a criminal record exemption or an arrest investigation, licensees seeking a criminal record exemption for a perspective or current employee, and CDSS regional office personnel regarding arrest only or criminal record exemptions. I have recommended improvements to existing procedures; confer and advise peers and management regarding existing procedures. I was the Arrest Unit in charge during the manager’s absence and was named Lead Analyst for the Arrest Unit. I participated in the forms/letters improvement project. I maintained professionalism, ethics, and integrity in the performance of my job duties.

Licensing Program Analyst, 05/2012 - 06/2014
CA Department Of Social Services City, STATE,
  • Maintained current understanding of applicable laws and kept facility in compliance with requirements.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Investigated past and current licensees to perform record checks.
  • Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial of Facility licensing.
  • Assembled photographs with printed license information to produce completed documents.
  • Issued public notification of official activities or meetings to public.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Prepared lists of overdue accounts, license suspensions and issuances.
  • Verified document authenticity to process license application.

I performed analytical and technical work related to the licensing and evaluation of child day care facilities; conducted on-site inspections and collateral visits to facilities; pre-licensing evaluation visits to analyze facilities and determine if applicants will provide a safe, healthful environment for children; annual visits to licensed facilities to determine if facilities continue to remain in compliance with licensing standards; complaint investigation visits to analyze complaint allegations against facilities, and initiate appropriate actions to correct any noted violation of the Heath and Safety Code Title 22 regulations. I conducted orientations and provided licensing information to applicants; analyzed policies and regulations; provided information related to workload, program characteristics, and statistical data related to caseloads and production; provided licensing information to applicants, licensees, other agencies, parents, and the general public; planned and organized itineraries related to field work; entered reports into the Field Automation System that were prepared in the field and in the office utilizing a laptop computer; insured that updates were entered into the Licensing Information System following established procedures. I was a member of the Sacramento County Take Back Project Team. We met to plan and coordinate the taking back of Family Daycare homes facilities from Sacramento County.

Senior Network Operations Specialist, 04/1989 - 03/2010
Sprint City, STATE,
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Received and prioritized support requests to maximize resource utilization.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

I investigated reported issues on a global voice and data TDM and VoIP digital telecommunications network. I coordinated testing and repair activity with the customer, their equipment vendors, local telecom technicians, Sprint field, and in-house technicians while investigating DS-3, DS-1, DSO, and switch access issues. I tested in-house and field equipment remotely to develop the most cost effective repair or resolution to minimize customer downtime. I analyzed and diagnosed mechanical, hardware, software, and system failures, using established procedures I handled conflict in a professional and dissipating manner. I led an award-winning project team that organized, planned, budgeted, and directed the migration and enhancements of the SQL based workload management application. I assumed additional duties as a system administrator for the SQL based workload management application. I led an award-winning team that organized, planned, budgeted, and directed the migration and enhancements to the Call Detail Search application. I coordinated and chaired meetings with team and software engineers regarding improvement projects. I instructed my co-workers on new procedures and was a source of information and support. I researched and improved established procedures by drafting process improvements followed by my peers. I assumed the duties of my supervisor for approximately one year. I survived many rounds of layoffs while at Sprint. The layoffs were based on your job performance and value to the organization. It was not until the company closed down operations in California that my entire group was laid off. I led an award winning project team that organized, planned, budgeted, and directed the migration and enhancements of the SQL based workload management application; assumed additional duties as a system administrator for the SQL based workload management application; led an award winning team that organized, planned, budgeted, and directed the migration and enhancements to the Call Detail Search application; coordinated and chaired meetings with team and software engineers in regards to improvement projects; instructed my co-workers on new procedures and was a source of information and support; coordinated beta testing of new improvements to many applications; researched and improved established procedures by drafting process improvements followed by my peers; assumed the duties of my supervisor when needed and maintained perfect attendance for two consecutive years.

Education and Training
Bachelor of Science: Criminal Justice, Expected in
-
Ca State University, Sacramento - Sacramento,
GPA:
Status -
  • Completed coursework in Investigations, Interview Techniques, Leadership, Management, and Law.
  • 3.4 GPA
Certificate: Crime Analysis, Expected in 2013
-
Sacramento State College of Continuing Education - Sacramento, CA,
GPA:
Status -
Master Analyst Program: , Expected in 2014
-
Sacramento State College of Continuing Education - Sacramento,
GPA:
Status -
  • Completed professional development in Master Analyst

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Resume Overview

School Attended

  • Ca State University, Sacramento
  • Sacramento State College of Continuing Education
  • Sacramento State College of Continuing Education

Job Titles Held:

  • Associate Governmental Program Analyst
  • Licensing Program Analyst
  • Senior Network Operations Specialist

Degrees

  • Bachelor of Science
  • Certificate
  • Master Analyst Program

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