Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Customer Care Associate eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Proficient in MS Office Suite with a combined 8 years experience in healthcare and insurance claims industries to new role at USAble Life. Motivated to learn, grow and excel in insurance.

  • Used Microsoft Excel to develop medical injury application intake tracking spreadsheets.
  • Documented and resolved the looming issue of duplicate processing of existing medical injury applications which led to faster, more efficient, and accurate processing of claims.
  • Inbound Customer Service
  • Customer Relationship Management
  • Documentation and reporting
  • Payment processing
  • Process improvement
  • Cataloging
  • Multi-line phone talent
  • First Call resolution
  • Recordkeeping strengths
  • Custom order management
  • Customer service
  • MS Office
  • Note Taking
  • Payment collection
  • Insurance verifying
  • Database Management
  • Data Confidentiality Measures
  • Private and confidential consultation procedures
  • Meticulous attention to detail
  • Relationship development
  • Medical records
  • Document filing
  • File/records maintenance
  • Prior Authorization Processing
  • Documentation Review
  • Proficient in MS Office
Work History
Assistant Program Analyst, 07/2019 - 08/2020
Smartstyle Hair Salons Ripley, WV,
  • Drafted and completed forms, reports, logs and records to quickly handle all documentation for the acquisition process.
  • Analyzed program data to provide input for key decision making and planning.
  • Compiled research data highlighting findings.
  • Evaluated current processes to develop improvement plans.
  • Applied records management strategies to coordinate and protect information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents and incoming correspondence.
Access Coordinator II, Administrative Analyst, 04/2016 - 07/2019
University Of Arkansas For Medical Sciences City, STATE,
  • Managed over 35 calls daily to address patient inquiries and concerns.
  • Worked with patients and medical staff to understand their needs and to provide quality medical services.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Scheduled patients appointments.
  • Explained plans for treatment and payment options.
  • Resolved customer service conflicts.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Performed various human resource administrative functions, including filing paperwork, and assembled new employee packets.
  • Gathered, documented and modeled data to assess business trends.
  • Created and optimized records management strategies to coordinate and protect information.
  • Handled high volume human resource reception calls to address employee and business inquires and concerns, and distributed informational brochures and departmental forms.
  • Supported departmental communication and training program development and implementation.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
Salon Manager, 03/2002 - 02/2014
Tru Serenity, Too Barber And Beauty Salon City, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Conferred with customers to assess requirements and recommend specific services.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Sourced high-quality and trending hair care products for salon through research and client feedback.
  • Maintained organization of salon and cleanliness of each station through Dailey inspections, and keeping sanitation supplies readily available.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Promoted business through marketing initiatives, including use of social media.
Lead Administrative Specialist II, 12/2006 - 10/2011
Arkansas Insurance Department City, STATE,
  • Delegated and delivered instruction to division's administrative specialist I position as the files/records manager.
  • Processed medical only injury claims.
  • Applied injury codes to efficiently process medical only injury claims.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Securely scanned and digitized official hard copy medical and financial records to division's secure hard drive.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Worked on behalf of clients and senior leaders to complete project requirements according to schedules, HIPPA laws, legal guidelines, and within budgetary limitations.
  • Answered and quickly redirected up to 30 calls per 8 hour.
Associate of Dental Assisting : Dental Practices, Anatomy, Radiology, Expected in 08/2014
Eastern College of Health Vocations - Little Rock, AR
Associate of Cosmetology: Business Principles, Chemistry, Beauty Treatments, Expected in 09/2001
Eatons Beauty Stylist College - Little Rock, AR,
Additional Information

Licensed Cosmetologist

Registered Expanded Duties Dental Assistant

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School Attended

  • Eastern College of Health Vocations
  • Eatons Beauty Stylist College

Job Titles Held:

  • Assistant Program Analyst
  • Access Coordinator II, Administrative Analyst
  • Salon Manager
  • Lead Administrative Specialist II


  • Associate of Dental Assisting
  • Associate of Cosmetology

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