assistant program analyst resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic Customer Care Associate eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Proficient in MS Office Suite with a combined 8 years experience in healthcare and insurance claims industries to new role at USAble Life. Motivated to learn, grow and excel in insurance.

  • Inbound Customer Service
  • Customer Relationship Management
  • Documentation and reporting
  • Payment processing
  • Process improvement
  • Cataloging
  • Multi-line phone talent
  • First Call resolution
  • Recordkeeping strengths
  • Custom order management
  • Customer service
  • MS Office
  • Note Taking
  • Payment collection
  • Insurance verifying
  • Database Management
  • Data Confidentiality Measures
  • Private and confidential consultation procedures
  • Meticulous attention to detail
  • Relationship development
  • Medical records
  • Document filing
  • File/records maintenance
  • Prior Authorization Processing
  • Documentation Review
  • Proficient in MS Office
Eastern College of Health Vocations Little Rock, AR Expected in 08/2014 Associate of Dental Assisting : Dental Practices, Anatomy, Radiology - GPA :
Eatons Beauty Stylist College Little Rock, AR, Expected in 09/2001 Associate of Cosmetology : Business Principles, Chemistry, Beauty Treatments - GPA :
  • Used Microsoft Excel to develop medical injury application intake tracking spreadsheets.
  • Documented and resolved the looming issue of duplicate processing of existing medical injury applications which led to faster, more efficient, and accurate processing of claims.
Work History
Smartstyle Hair Salons - Assistant Program Analyst
Ripley, WV, 07/2019 - 08/2020
  • Drafted and completed forms, reports, logs and records to quickly handle all documentation for the acquisition process.
  • Analyzed program data to provide input for key decision making and planning.
  • Compiled research data highlighting findings.
  • Evaluated current processes to develop improvement plans.
  • Applied records management strategies to coordinate and protect information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents and incoming correspondence.
University Of Arkansas For Medical Sciences - Access Coordinator II, Administrative Analyst
City, STATE, 04/2016 - 07/2019
  • Managed over 35 calls daily to address patient inquiries and concerns.
  • Worked with patients and medical staff to understand their needs and to provide quality medical services.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Scheduled patients appointments.
  • Explained plans for treatment and payment options.
  • Resolved customer service conflicts.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Performed various human resource administrative functions, including filing paperwork, and assembled new employee packets.
  • Gathered, documented and modeled data to assess business trends.
  • Created and optimized records management strategies to coordinate and protect information.
  • Handled high volume human resource reception calls to address employee and business inquires and concerns, and distributed informational brochures and departmental forms.
  • Supported departmental communication and training program development and implementation.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
Tru Serenity, Too Barber And Beauty Salon - Salon Manager
City, STATE, 03/2002 - 02/2014
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Conferred with customers to assess requirements and recommend specific services.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Sourced high-quality and trending hair care products for salon through research and client feedback.
  • Maintained organization of salon and cleanliness of each station through Dailey inspections, and keeping sanitation supplies readily available.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Promoted business through marketing initiatives, including use of social media.
Arkansas Insurance Department - Lead Administrative Specialist II
City, STATE, 12/2006 - 10/2011
  • Delegated and delivered instruction to division's administrative specialist I position as the files/records manager.
  • Processed medical only injury claims.
  • Applied injury codes to efficiently process medical only injury claims.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced highly accurate internal and external letters and memoranda.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Securely scanned and digitized official hard copy medical and financial records to division's secure hard drive.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Worked on behalf of clients and senior leaders to complete project requirements according to schedules, HIPPA laws, legal guidelines, and within budgetary limitations.
  • Answered and quickly redirected up to 30 calls per 8 hour.
Additional Information

Licensed Cosmetologist

Registered Expanded Duties Dental Assistant

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Resume Overview

School Attended

  • Eastern College of Health Vocations
  • Eatons Beauty Stylist College

Job Titles Held:

  • Assistant Program Analyst
  • Access Coordinator II, Administrative Analyst
  • Salon Manager
  • Lead Administrative Specialist II


  • Associate of Dental Assisting
  • Associate of Cosmetology

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