Assistant Program Analyst resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused individual with a combined 8 years of experience working within Arkansas State Government. Adept at maintaining confidentiality, ensuring compliance with laws and regulations, and medical injury insurance claim evidence handling. Committed to organization and detailed record keeping.

  • Used Microsoft Excel to develop medical injury application intake tracking spreadsheets.
  • Documented and resolved the looming issue of duplicate processing of existing medical injury applications which led to faster, more efficient, and accurate processing of claims.
  • Customer Service Background
  • Effective Communication Skills
  • Research And Analysis
  • Data Entry Skills
  • Administrative Support Skills
  • Proficiency In MS Office Suites
  • Resource Information
  • Application Review
  • Attention To Detail
  • Multi-line Phone Skills
  • Appointment Scheduling
  • Excellent Phone Demeanor
  • Record Keeping Skills
  • Documentation and Reporting
  • Database Management
  • Data Confidentiality Measures
  • Medical Records
  • Insurance Verifying
  • Program Eligibility
Work History
07/2019 to 08/2020
Assistant Program Analyst Petco Upper Darby, PA,
  • Drafted and completed forms, reports, logs, and records to quickly handle all documentation for acquisition process.
  • Analyzed program data to provide input for key decision making and planning.
  • Compiled research data highlighting findings.
  • Evaluated current processes to develop improvement plans.
  • Responsible for records management strategies to coordinate and protect information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Updated over 30 physical records and digital files daily to maintain current, accurate and compliant documentation.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents and incoming correspondence.
04/2016 to 07/2019
Access Coordinator II, Administrative Analyst University Of Arkansas For Medical Sciences City, STATE,
  • Managed over 35 calls daily to address patient inquiries and concerns.
  • Worked with patients and medical staff to understand their needs and to provide quality medical services.
  • Compiled and reviewed medical charts.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Scheduled patients appointments.
  • Explained plans for treatment and payment options.
  • Resolved customer service conflicts.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Performed various human resource administrative functions, including filing paperwork, and assembled new employee packets.
  • Gathered, documented and modeled data to assess business trends.
  • Created and optimized records management strategies to coordinate and protect information.
  • Handled high volume human resource reception calls to address employee and business inquires and concerns, and distributed informational brochures and departmental forms.
  • Supported departmental communication and training program development and implementation.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
03/2002 to 02/2014
Salon Manager Tru Serenity, Too Barber And Beauty Salon City, STATE,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved personal sales goals by up-selling products to meet individual needs.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Conferred with customers to assess requirements and recommend specific services.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Sourced high-quality and trending hair care products for salon through research and client feedback.
  • Maintained organization of salon and cleanliness of each station through daily inspections, and keeping sanitation supplies readily available.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Promoted business through marketing initiatives, including use of social media.
12/2006 to 10/2011
Lead Administrative Specialist II Arkansas Insurance Department City, STATE,
  • Delegated and delivered instruction to administrative specialist position as acting files/records manager.
  • Initiated review and began processing to 40-60 medical only injury claims applications daily.
  • Applied injury codes to efficiently process medical only injury claims.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Produced highly accurate internal and external letters and memorandum.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Securely scanned and digitized official hard copy medical and financial records to division's secure hard drive.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Worked on behalf of clients and senior leaders to complete project requirements according to schedules, HIPPA laws, legal guidelines, and within budgetary limitations.
  • Answered and quickly redirected over 30 calls daily.
Expected in 09/2001
Associate of Dental Assisting : Dental Practices, Anatomy, Radiology
Eastern College of Health Vocations - Little Rock, AR
Expected in 08/2014
Associate of Dental Assisting : Dental Practices, Anatomy, Radiology
Eastern College of Health Vocations - Little Rock, AR
Additional Information

Licensed Cosmetologist

Registered Expanded Duties Dental Assistant

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Resume Overview

School Attended

  • Eastern College of Health Vocations
  • Eastern College of Health Vocations

Job Titles Held:

  • Assistant Program Analyst
  • Access Coordinator II, Administrative Analyst
  • Salon Manager
  • Lead Administrative Specialist II


  • Associate of Dental Assisting
  • Associate of Dental Assisting

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