Montgomery Street, San Francisco, CA 94105
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Energetic and Organized Assistant Hotel Manager with more than 5 Years of Experience Working In the Hospitality Industry. 20 Years Experience Working In Customer Service. I am Pursuing a Solid Position with a Hotel Providing Unforgettable Service for Guest and Clients. Team Player, Positive Attitude and Calm Demeanor when under Pressure. Thrives In Fast-Paced Environment. Motivated, Reliable and Willing to go the Extra Mile to Please Guests. Handles Problems Swiftly that Arise. Capable Of Resolving Issues Promptly with a Pleasant Demeanor.
- Reporting
- Time management
- Safety procedures
- Training and mentoring
- Hospitality
- Conflict resolution
- Leadership
- Compliance and regulations
- Shift assignment accountability
- Arrival/departure procedures
- Guest room confidentiality
- Security processes
- Room preparation
- Written and oral communications
- Exceptional customer service
- Credit and cash payments
- Administrative skills
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- Company policies and procedures
- Reservations
- Planning and execution
- Documentation review
- Managing supply inventory
- Staff evaluations
- Guest relations
- Team building & Leadership
- Detail-oriented
- Problem-solving skills
- Customer relations understanding
- Service scheduling
- Excel spreadsheets
- Invoicing and billing
- New hire orientation
- Agendas and Meeting Minutes
- Payroll administration
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11/2014 to Current Assistant Hotel Manger Fiserv, Inc. – Stafford, TX,
- Prepare agendas and meeting minutes and send out automatic notifications for upcoming meetings
- Provide onsite training for front desk and supervisors
- Resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Develop exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Support Hotel Manager in operational improvements and resolution of guest problems to deliver top-notch customer service
- Monitor reservations to track incoming parties and special events
- Manage all front desk operations for busy high-volume hotel
- Arrange special accommodations for guests to maintain optimal satisfaction
- Post room charges such as food, liquor and telephone calls based on individual customer actions
- Receive all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Collaborate with housekeeping and maintenance staff to address and mitigate facility issues
- Work with Front Desk and Housekeeping Supervisor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
- Maintain accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Owner on weekly and monthly basis
- Handle payment processing duties and provided customers with receipts and proper bills and change
- Manage customer complaints and rectified issues to complete satisfaction
- Created schedules, shift reports and other business documentation
03/2008 to 09/2010 Account Manager Dean Health – El Reno, OK,
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Monitored multiple databases to keep track of all company inventory
- Effectively controlled the release of proprietary and confidential information for general client lists
- Provided onsite training
- Data Entry
- Dispatching to employees
- Employee training
09/1996 to 03/2002 Pharmacy Technician Smiths Food And Drug – City, STATE,
- Counseled patients on appropriate use of over-the-counter and prescription medications
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Established and updated patient profiles, including lists of medications and insurance details
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Created new customer profiles and updated information in pharmacy computer systems
Expected in 1995 : Pharmacy Technician-Computers
Community College Of Southern Nevada - Henderson, Nevada,
GPA:
Expected in Pharmacy Technician License 2002: Pharmacy Technician Continuing Education
Nevada State Board Of Pharmacy - Las Vegas, NV,
GPA:
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