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Energetic and Organized Assistant Hotel Manager with more than 5 Years of Experience Working In the Hospitality Industry. 20 Years Experience Working In Customer Service. I am Pursuing a Solid Position with a Hotel Providing Unforgettable Service for Guest and Clients. Team Player, Positive Attitude and Calm Demeanor when under Pressure. Thrives In Fast-Paced Environment. Motivated, Reliable and Willing to go the Extra Mile to Please Guests. Handles Problems Swiftly that Arise. Capable Of Resolving Issues Promptly with a Pleasant Demeanor.
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- Prepare agendas and meeting minutes and send out automatic notifications for upcoming meetings
- Provide onsite training for front desk and supervisors
- Resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Develop exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Support Hotel Manager in operational improvements and resolution of guest problems to deliver top-notch customer service
- Monitor reservations to track incoming parties and special events
- Manage all front desk operations for busy high-volume hotel
- Arrange special accommodations for guests to maintain optimal satisfaction
- Post room charges such as food, liquor and telephone calls based on individual customer actions
- Receive all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Collaborate with housekeeping and maintenance staff to address and mitigate facility issues
- Work with Front Desk and Housekeeping Supervisor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
- Maintain accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Owner on weekly and monthly basis
- Handle payment processing duties and provided customers with receipts and proper bills and change
- Manage customer complaints and rectified issues to complete satisfaction
- Created schedules, shift reports and other business documentation
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Monitored multiple databases to keep track of all company inventory
- Effectively controlled the release of proprietary and confidential information for general client lists
- Provided onsite training
- Data Entry
- Dispatching to employees
- Employee training
- Counseled patients on appropriate use of over-the-counter and prescription medications
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Established and updated patient profiles, including lists of medications and insurance details
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Created new customer profiles and updated information in pharmacy computer systems
Community College Of Southern Nevada - Henderson, Nevada,
Nevada State Board Of Pharmacy - Las Vegas, NV,
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Resume Overview
School Attended
- Community College Of Southern Nevada
- Nevada State Board Of Pharmacy
Job Titles Held:
- Assistant Hotel Manger
- Account Manager
- Pharmacy Technician
Degrees
- Some College (No Degree)
- Pharmacy Technician License 2002
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