Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Energetic and Organized Assistant Hotel Manager with more than 5 Years of Experience Working In the Hospitality Industry. 20 Years Experience Working In Customer Service. I am Pursuing a Solid Position with a Hotel Providing Unforgettable Service for Guest and Clients. Team Player, Positive Attitude and Calm Demeanor when under Pressure. Thrives In Fast-Paced Environment. Motivated, Reliable and Willing to go the Extra Mile to Please Guests. Handles Problems Swiftly that Arise. Capable Of Resolving Issues Promptly with a Pleasant Demeanor.

  • Reporting
  • Time management
  • Safety procedures
  • Training and mentoring
  • Hospitality
  • Conflict resolution
  • Leadership
  • Compliance and regulations
  • Shift assignment accountability
  • Arrival/departure procedures
  • Guest room confidentiality
  • Security processes
  • Room preparation
  • Written and oral communications
  • Exceptional customer service
  • Credit and cash payments
  • Administrative skills
  • Company policies and procedures
  • Reservations
  • Planning and execution
  • Documentation review
  • Managing supply inventory
  • Staff evaluations
  • Guest relations
  • Team building & Leadership
  • Detail-oriented
  • Problem-solving skills
  • Customer relations understanding
  • Service scheduling
  • Excel spreadsheets
  • Invoicing and billing
  • New hire orientation
  • Agendas and Meeting Minutes
  • Payroll administration
11/2014 to Current
Assistant Hotel Manger Fiserv, Inc. Stafford, TX,
  • Prepare agendas and meeting minutes and send out automatic notifications for upcoming meetings
  • Provide onsite training for front desk and supervisors
  • Resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Develop exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Support Hotel Manager in operational improvements and resolution of guest problems to deliver top-notch customer service
  • Monitor reservations to track incoming parties and special events
  • Manage all front desk operations for busy high-volume hotel
  • Arrange special accommodations for guests to maintain optimal satisfaction
  • Post room charges such as food, liquor and telephone calls based on individual customer actions
  • Receive all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Collaborate with housekeeping and maintenance staff to address and mitigate facility issues
  • Work with Front Desk and Housekeeping Supervisor to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
  • Maintain accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Owner on weekly and monthly basis
  • Handle payment processing duties and provided customers with receipts and proper bills and change
  • Manage customer complaints and rectified issues to complete satisfaction
  • Created schedules, shift reports and other business documentation
03/2008 to 09/2010
Account Manager Dean Health El Reno, OK,
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Monitored multiple databases to keep track of all company inventory
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Provided onsite training
  • Data Entry
  • Dispatching to employees
  • Employee training
09/1996 to 03/2002
Pharmacy Technician Smiths Food And Drug City, STATE,
  • Counseled patients on appropriate use of over-the-counter and prescription medications
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
  • Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
  • Established and updated patient profiles, including lists of medications and insurance details
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care
  • Created new customer profiles and updated information in pharmacy computer systems
Education and Training
Expected in 1995
: Pharmacy Technician-Computers
Community College Of Southern Nevada - Henderson, Nevada,
Expected in
Pharmacy Technician License 2002: Pharmacy Technician Continuing Education
Nevada State Board Of Pharmacy - Las Vegas, NV,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Community College Of Southern Nevada
  • Nevada State Board Of Pharmacy

Job Titles Held:

  • Assistant Hotel Manger
  • Account Manager
  • Pharmacy Technician


  • Some College (No Degree)
  • Pharmacy Technician License 2002

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: