architect resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Client and Market driven Strategic Leader

Seasoned client facing people, programs, projects and process development and leadership. Track record of high client satisfaction managing matrixed, integrated service delivery teams across shores.

Key Skills
  • Strategic and integrative thinker.
  • Experience developing timelines and meeting cadences.
  • Meeting minutes, metrics, dashboards and client empathy mapping.
  • Client facing annual agenda designer, developer and facilitator.
  • Strong communication, presentation and conflict resolution skills.
  • Proven track record of high client satisfaction with client and internal Sr. Executives.
  • Annual and monthly budget development and management, reporting to Sr. leadership teams.
  • Continuous improvement leader.
  • Business impact driven and show me culture acumen.
  • Strong depth in business, technology and teams culture.
Work History
Architect, 06/2019 - 10/2020
Jacobs Engineering Group Inc. Manassas, VA,
  • Led the second client delivery of RedHat container managed services for IBM worldwide. Led and contributed significant enhancements to integrated RACI, sales and service delivery process enhancements. Developed an inventory price sheet using MicroSoft Excel with customization of formulas.
  • Lead Architect for sales closing of first OpenShift RedHat container and Operating System support services contract of $1M. Led IBM and RedHat teams leading to expansion of revenue and scope of services by ~$800K.
  • Led client facing first phase delivery that led to contract services expansions with client Director, Staff VP and internal Vice Presidents and worldwide India based lead for container services. Prepared and presented monthly powerpoint reports of project status, growth assessment and enhancement recommendations to VP of Services, Sales Executive and Professional Services leader.
  • Developed visual framework using graphics and Microsoft Powerpoint to communicate services team delivery strategy by integrating Agile methodology, DevOps, and AI tailored to the client context and product stacks.
  • Guided Chief Architects, Client Delivery Executives and Machine Learning Subject Matter experts to take a Design Thinking and human-centered approach to AIOps product adoption and customization.
  • Conduit synergy leader between client, IBM, RedHat and offshore teams resolving conflicts and building integrated team delivery RACI.
  • Conducted industry and market research analysis and recommendations for strategic business unit driven delivery model.
  • Independent and collaborative intellectual property developer of IoT, Deep Learning and digital twin technologies.
  • Research, analysis and reporting on latest AI driven DevOps tools.
  • Developed intellectual property to use Deep Learning to optimize strategic, competitive pricing enhancement for containers.
Co-Founder & Principal Consultant, 01/2010 - 10/2020
Atlantis Technology Solutions City, STATE,
  • $800K services sales initiation, $500K Software Gap Analysis and closing after five years of unsuccessful sales attempts by predecessor sales teams. Worked directly with the client Directors, client stakeholders and decision makers to successful sales.
  • Vision and mission alignment with key stone habit identification and team discipline for globally distributed teams for IBM and large enterprise client that led to substantial Service Level Agreement penalty reductions and increased client satisfaction.
  • Client Executive, Sales advisement and leadership Coaching and Consulting with integrated domain knowledge from technology, history, social science, culture and business leadership for startups and small businesses.
  • Coached small business owner of a recycling startup. Advised on growth and expansion of channel sales and eventual pricing, presentation and negotiation of the sale to an external party.
  • Increased revenues by pivoting client base and services from startups and small business to large enterprise partnership with IBM.
  • Brought IBM UrbanCode deploy product manager, product support and product development directly to client to address product defects, design enhancements and manage mitigation strategies and product timeline.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated and co-created innovative strategies to accomplish objectives and boost long-term profitability by reducing errors with standards and automation, product feature roll out and client user education.
  • Led Mean Time to Recovery program with joint-task force team measuring incremental steps and stages of progression and maturity.
IT Manager & Sales Engineer, 05/2009 - 01/2010
Consert Inc. City, STATE,
  • Performed product and strategic vendor partner product demonstrations of live working prototype in product show room for early stage startup company.
  • Managed smart energy management product development cycle, including prototyping designs and coordinating deployment.
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Managed benchmarks, product demonstrations and testimonials for performance evaluation to venture capitalist, clients and ecosystem partners.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for smart energy management clients.
  • Defined and analyzed metrics to measure product performance.
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Reduced project downtime by inspecting products for quality and adherence to client requirements.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Assessed vendor products and maintained positive vendor relations.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Thrived in fast-paced, highly-adept team of developers and IT administrators, vendors, company executives and stakeholders to develop and prioritize product features and build product roadmap.
EMBA: , Expected in 06/2022
Quantic School of Business And Technology - ,
Status -
Master of Science: Information Technology, Expected in
American InterContinental University - Atlanta, GA,
Status -

IBM Agile Certified

IBM Enterprise Design Thinking Practitioner

Wharton Entrepreneurship Specialization


American Economics Association

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Resume Overview

School Attended

  • Quantic School of Business And Technology
  • American InterContinental University

Job Titles Held:

  • Architect
  • Co-Founder & Principal Consultant
  • IT Manager & Sales Engineer


  • EMBA
  • Master of Science

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