Apprentice Funeral Director Resume Example Funeral Alternatives Of Washington

APPRENTICE FUNERAL DIRECTOR

Summary

Assistant Funeral Director Operational Leadership
Administrative Duties
Memorial Services Professional Summary:
Offering 10+ years of progressive experience developing and directing funeral operations and business management initiatives in ever-changing, dynamic environments.
Senior leadership experience with combination of positive energy, sincere empathy towards grieving clients, dedication to efficiency, and expertise in funeral planning and administrative duties; excel at building teams and leading by example.
Solid history of success providing emotional support and aiding those who have lost loved ones; adeptly serve as first point of contact with families and apply warm and engaging communication skills to help families understand processes and funeral activities.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Developed extensive experience consulting with families regarding final arrangements of deceased, nature of funeral service, disposition of remains, funeral costs, and obituaries.
Demonstrated exceptional management and team building abilities throughout career; personable and caring supervisor who leads by example.

Applied entrepreneurial spirit and interpersonal skills to develop new business opportunities and forge solid relationships with clients; served as Ambassador of Greater Federal Way Chamber of Commerce.

Experience

03/2020 - CurrentApprentice Funeral DirectorFuneral Alternatives Of Washington | Lacey, Washington

Achieved cost-savings by developing functional solutions to account payables problems.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Learned accounting and marketing to support office needs.
Created agendas and communication materials for team meetings.
Collaborated in development of using Microsoft Teams and daily stand up meets procedures.
Utilized Microsoft Excel to compile data gathered from various sources.
Attended departmental meetings, providing feedback to enhance future performance.
Consulted with families of deceased to make funeral arrangements.
Managed payroll, accounting, budgets, receivables and payables using Quickbooks.
Drafted professional correspondence and marketing materials.
Arranged funerals in manner consistent with each family's heritage and religious beliefs.
Scheduled funeral services, coordinated burials and arranged cremations.
Offered counseling and comfort to bereaved family members and friends.
Consulted with families of deceased regarding final arrangements tactfully.

01/2017 - CurrentLead AdministratorFuneral Alternatives of Washington | Lacey, Washington

Orchestrate funeral operations and deliver compassionate and kind service to clients and family members.
Hold bottom-line accountability for reviewing accounts to ensure company receives all monies owed and accounts are closed where appropriate.
Manage all funeral service delivery items, including cremation permitting, death certificate filing, forwarding of trust delivery documentation, and case file maintenance.
Key Contributions:.
Effectively supported Location Leader and Funeral Directors to ensure all tasks were completed in timely and efficient manner.
Successfully identified and implemented processes improvements to streamline workflows and enhance funeral operations.

05/2014 - 01/2017Funeral Director ApprenticeValley Funeral Home | Wasilla, Alaska

Valley Funeral Home - Wasilla, Alaska Developed funeral directing experience and skill while managing day-to-day operations, performance improvements, and efforts to assist grieving clients.
Communicated all funeral service options and helped clients pick service according to their needs.
Drove operational improvements, participated in community events, and evaluated direct reports.
Guided continuous improvement projects using process identification to maximize productivity, throughput, quality, and consistency specifications.
Led efforts to create DVD's and folders with photographs to hold final memories of deceased.
Applied extensive regulatory and industry knowledge to complete required documentation including permits, logs, identification tag, and certificates.

12/2011 - 05/2013Appliances Delivery/InstallerAllen & Petersen Cooking And Appliance Center | Anchorage, Alaska

Completed daily schedule of appointments with focus on quality and timely service.
Demonstrated efficiency and dedication to quality by contributing to over 4000 completed jobs.
Followed safety guidelines in all work, as well as when using tools, equipment and heavy machinery.
Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work.
Delivered exceptional service to each customer by answering questions and responding quickly to issues.
Maintained inventory of supplies, materials and tools needed to work on job sites.
Surveyed job sites to identify best positioning and location for equipment.
Demonstrated proper use of equipment to customers.
Submitted detailed service order tickets to scheduling and sales department upon job completion.
Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
Tested equipment following each install to determine efficiency and proper functionality.
Loaded materials, tools and appliances equipment on truck at beginning of each shift.
Inspected job site before project start to identify obstacles and resolve issues.
Observed strict safety measures when working with equipment and chemicals to minimize accidents.

Education and Training

Expected in 01/2023Associate of Applied Science: Information Technology Project Management
BYU-Idaho | Rexburg, Idaho

Accomplishments and Honors

I have knowledge in building a business from the ground up. I helped develop a new business location which resulted in our company receiving a reward for best in Federal Way in our first year.
I have a lot of experience in community out reach, networking, and marketing.
I am an ambassador for The Chamber of Commerce where I have been award ambassador of the month and year several times. I have also been in Chair position with the Chamber where I have taken charge in planning big charity based events.
I served a two year church mission for my church where I served in several leadership roles where I learned team development, one on one training, training large groups of missionaries, time management, daily planning and keeping a schedule.

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Expected in 01/2023 Associate of Applied Science : Information Technology Project Management