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Apprentice Funeral Director Resume Example

Resume Score: 80%

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APPRENTICE FUNERAL DIRECTOR
Summary
  • Assistant Funeral Director Operational Leadership
  • Administrative Duties
  • Memorial Services Professional Summary:
  • Offering 10+ years of progressive experience developing and directing funeral operations and business management initiatives in ever-changing, dynamic environments.
  • Senior leadership experience with combination of positive energy, sincere empathy towards grieving clients, dedication to efficiency, and expertise in funeral planning and administrative duties; excel at building teams and leading by example.
  • Solid history of success providing emotional support and aiding those who have lost loved ones; adeptly serve as first point of contact with families and apply warm and engaging communication skills to help families understand processes and funeral activities.
  • Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
  • Developed extensive experience consulting with families regarding final arrangements of deceased, nature of funeral service, disposition of remains, funeral costs, and obituaries.
  • Demonstrated exceptional management and team building abilities throughout career; personable and caring supervisor who leads by example.
  • Applied entrepreneurial spirit and interpersonal skills to develop new business opportunities and forge solid relationships with clients; served as Ambassador of Greater Federal Way Chamber of Commerce.
Experience
03/2020 - CurrentApprentice Funeral DirectorFuneral Alternatives Of Washington | Lacey, Washington
  • Achieved cost-savings by developing functional solutions to account payables problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Learned accounting and marketing to support office needs.
  • Created agendas and communication materials for team meetings.
  • Collaborated in development of using Microsoft Teams and daily stand up meets procedures.
  • Utilized Microsoft Excel to compile data gathered from various sources.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Consulted with families of deceased to make funeral arrangements.
  • Managed payroll, accounting, budgets, receivables and payables using Quickbooks.
  • Drafted professional correspondence and marketing materials.
  • Arranged funerals in manner consistent with each family's heritage and religious beliefs.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Offered counseling and comfort to bereaved family members and friends.
  • Consulted with families of deceased regarding final arrangements tactfully.
01/2017 - CurrentLead AdministratorFuneral Alternatives of Washington | Lacey, Washington
  • Orchestrate funeral operations and deliver compassionate and kind service to clients and family members.
  • Hold bottom-line accountability for reviewing accounts to ensure company receives all monies owed and accounts are closed where appropriate.
  • Manage all funeral service delivery items, including cremation permitting, death certificate filing, forwarding of trust delivery documentation, and case file maintenance.
  • Key Contributions:.
  • Effectively supported Location Leader and Funeral Directors to ensure all tasks were completed in timely and efficient manner.
  • Successfully identified and implemented processes improvements to streamline workflows and enhance funeral operations.
05/2014 - 01/2017Funeral Director ApprenticeValley Funeral Home | Wasilla, Alaska
  • Valley Funeral Home - Wasilla, Alaska Developed funeral directing experience and skill while managing day-to-day operations, performance improvements, and efforts to assist grieving clients.
  • Communicated all funeral service options and helped clients pick service according to their needs.
  • Drove operational improvements, participated in community events, and evaluated direct reports.
  • Guided continuous improvement projects using process identification to maximize productivity, throughput, quality, and consistency specifications.
  • Led efforts to create DVD's and folders with photographs to hold final memories of deceased.
  • Applied extensive regulatory and industry knowledge to complete required documentation including permits, logs, identification tag, and certificates.
12/2011 - 05/2013Appliances Delivery/InstallerAllen & Petersen Cooking And Appliance Center | Anchorage, Alaska
  • Completed daily schedule of appointments with focus on quality and timely service.
  • Demonstrated efficiency and dedication to quality by contributing to over 4000 completed jobs.
  • Followed safety guidelines in all work, as well as when using tools, equipment and heavy machinery.
  • Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work.
  • Delivered exceptional service to each customer by answering questions and responding quickly to issues.
  • Maintained inventory of supplies, materials and tools needed to work on job sites.
  • Surveyed job sites to identify best positioning and location for equipment.
  • Demonstrated proper use of equipment to customers.
  • Submitted detailed service order tickets to scheduling and sales department upon job completion.
  • Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
  • Tested equipment following each install to determine efficiency and proper functionality.
  • Loaded materials, tools and appliances equipment on truck at beginning of each shift.
  • Inspected job site before project start to identify obstacles and resolve issues.
  • Observed strict safety measures when working with equipment and chemicals to minimize accidents.
Education and Training
Expected in 01/2023Associate of Applied Science: Information Technology Project Management
BYU-Idaho | Rexburg, Idaho
  • Major in Informational Technology.
  • Minor in Business Management.
Accomplishments and Honors
  • I have knowledge in building a business from the ground up. I helped develop a new business location which resulted in our company receiving a reward for best in Federal Way in our first year.
  • I have a lot of experience in community out reach, networking, and marketing.
  • I am an ambassador for The Chamber of Commerce where I have been award ambassador of the month and year several times. I have also been in Chair position with the Chamber where I have taken charge in planning big charity based events.
  • I served a two year church mission for my church where I served in several leadership roles where I learned team development, one on one training, training large groups of missionaries, time management, daily planning and keeping a schedule.
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Resume Overview

Companies Worked For:

  • Funeral Alternatives Of Washington
  • Funeral Alternatives of Washington
  • Valley Funeral Home
  • Allen & Petersen Cooking And Appliance Center

School Attended

  • BYU-Idaho

Job Titles Held:

  • Apprentice Funeral Director
  • Lead Administrator
  • Funeral Director Apprentice
  • Appliances Delivery/Installer

Degrees

  • Expected in 01/2023 Associate of Applied Science : Information Technology Project Management

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