application support quality assurance analyst resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Career Summary: 4+ years of experience in Software Quality Assurance Testing in Manual Testing and Application Support. Worked closely with business analyst and development group during the requirement phase and design phase to find out functional incompatibilities and software issues early in the QA process. Experience in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, and bug tracking tool like Track It, Bugzilla and Quality Center. Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product with the ability to learn new technologies in short span of time. Skilled Application Support Analyst keen to take ownership of post-release customer satisfaction and technical stability. Comfortable working at multiple scales of support management. Versed in both desktop and mobile platforms. Committed to providing superlative customer care via one-on-one service interactions and large-scale support policy management. Visionary professional offering an extensive background managing software programming tasks. Sharp Application Support Specialist boasting expertise in various applications and writing test plans and cases. Client-oriented Application Support Specialist with career spent identifying root causes for issues and finding appropriate solutions to alleviate concerns. Talented leader considered integral aspect of highly capable teams.

  • Systems and application training
  • Application implementation
  • Test plans and cases
  • Technical support
  • Project documentation
Application Support/Quality Assurance Analyst, 01/2021 - 07/2021
UIS Consulting City, STATE,
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Coordinated with management team to prioritize sustainable cost savings plans.
  • Set and achieved product quality objectives while meeting product specifications.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
  • Participated in software testing, writing test cases and scenarios to improve future training.
Application Support/QA Analyst, 09/2018 - 12/2020
Allstate City, STATE,
  • Extensive work experience in Manual Testing and been exposed to Automation testing.
  • Develop and maintain strong relationships with customer sales and carriers’ sales for technology needs.
  • Testing the application in Agile, Scrum and sprint development and process.
  • Performing exploratory testing to get a better understanding of the product features.
  • Participate in the development of test documentation – test cases, test suites, test plans.
  • Execute the test cases in Quality Center.
  • Exposure to Quick Test Professional (QTP) for Automation Testing.
  • Conducted back end testing by writing SQL queries for database verification.
  • Study functional and business requirement documents and use cases.
  • Writing, review and develop detailed defect reports, providing logs, screenshots, videos.
  • Worked with the UAT team for System testing assignment and Production Release.
  • Attended the discovery release planning meeting and identified the User Stories for the release.
  • Attended the sprint planning meetings and analyzed user stories for testing tasks, testing time.
  • Collected the QA Status from the peers, juniors QA's and provided the QA Release Status to the IT department.
  • Prioritize and review defects with development team Page 3 of 3.
  • Regularly assess testing progress and prepare test status reports for QA manager.
  • Collaborated with team leaders to develop the most cost-effective transportation model, tested models with core test carriers and executed model to go live.
  • Conducted testing shipment tracking, TransCore Equipment integration testing, coordinate pickup and delivery schedule, resolve discrepancies.
  • Solid understanding of Logistics and Transportation.
  • Experience with systems integration testing applications developed for the .NET platform.
  • Escalated technical issues to development or technical operations team following prescribed support guidelines.
  • Offered go-live support during critical activation period for smooth implementation.
  • Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
Software Tester/Manual Tester, 01/2017 - 09/2018
BMO Harris City, STATE,
  • Performed various black box testing methodologies like Functionality testing, Compatibility testing, Usability testing, Regression testing manually.
  • Responsible for conducting the daily quality assurance review meetings with the development team.
  • Analyzed the User Requirement Document (URD), Software Specification Document, and by attending Scrum Sessions, prepared Test Plan by dividing the application into manageable units.
  • Worked as manual tester to create test scenarios, test plan, test cases of system design documents.
  • Participated in presentations with the team and for the client for upcoming release build planning.
  • Collaborate with development team to ensure software defects are being resolved in an efficient and timely manner.
  • Performed Positive and negative testing, Black Box, and End User Testing.
  • Tested usability and GUI of the application against guidelines.
  • Tested various mobile devices with a various platform (iOS, Android).
  • Use Defect management tools to report issues/defects: JIRA.
  • Involved in performing Functional, Application, Integration, System, Regression and Performance tests.
  • Performed mobile tests on IOS and Android devices.
  • Maintain Test Plan during test cycles.
  • Making sure the products meet company standards, design specifications, and are within total quality management limits.
  • Followed Agile Methodologies and Software Quality Audits for all the Phases of SDLC.
Education and Training
Bachelor of Science: , Expected in
University of Sindh Pakistan - , Sindh
Status -

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Resume Overview

School Attended

  • University of Sindh Pakistan

Job Titles Held:

  • Application Support/Quality Assurance Analyst
  • Application Support/QA Analyst
  • Software Tester/Manual Tester


  • Bachelor of Science

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