, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Multitasking abilities
Active listening
Communication
Computer skills
Customer service
Interpersonal skills
Leadership
Management skills
Problem-solving
Time management
Transferable skills
Work History
ANA Cargo Agent | Screener, 01/2020 - Current Fidelity National Information Services – Austin, TX,
Created documents of load plans, cargo cleanliness inspections and transportation processes.
Arranged transport of goods with shipping or freight companies.
Led warehouse improvement initiatives to advance operational efficiencies.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Expedite and route movements of export and import cargo via air and trucking terminals.
Assist customers and arrange pick up of freight and cargo delivery.
View availability of Import and Export documentation to determine cargo flight and trucking details.
Ensuring consistent quality level withing cargo operations to avoid any irregularities and service failures.
Communicating with sales and flight operation agents to ensure cargo facility is always up to date on all cargo developments and irregularities.
Daily inventory of all received, stored, and shipped goods.
Utilizing SPICA and AMS|DESCARTES to enter export data information, and retrieving information for import .
Notify consignees and freight forwarder's of the arrival of their shipments and any fees due.
Assist coordinate and supervise daily activities and tasks performed by cargo agents.
Prepare and manifest documentation, freight weight, and number of ULD containers on aircraft.
Assist with all cargo operations in any department needed.
Front Desk Receptionist, 06/2019 - 09/2019 Trump Hotel Collection – Washington, DC,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Protected guest valuables with main safe or in individual boxes to maximize security.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Retrieved mail, pacClaireges and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Planned coverage needs and organized services to support incoming special events.
Monitored office supplies by checking inventory and placing orders.
Entered customer data into room system and updated information whenever patrons changed rooms.
Used internal software to process reservations, check-ins and check-outs.
Promoted local entertainment and sporting events and offered details to assist patrons.
Confirmed relevant guest information and payment methods to prevent fraud.
Collected room deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent, 08/2017 - 06/2019 Holiday Inn Express And Suites – City, STATE,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered customer telephone calls promptly and appropriately handled needs.
Collected room deposits, fees and payments.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Answered multi-line phone system and greeted callers enthusiastically.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Confirmed relevant guest information and payment methods to prevent fraud.
Education
Associate of Science: Ultrasound Tech, Expected in - Lone Star College System - Houston, TX, GPA:
High School Diploma: , Expected in 08/2016 - Goose Creek High School - Goose Creek, SC GPA:
Certifications
Certificate of Achievement for NFHS Network 2014-2015.
Certificate of Induction for International Thespian Society 2016
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.