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Ana Cargo Agent Screener Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Multitasking abilities
  • Active listening
  • Communication
  • Computer skills
  • Customer service
  • Interpersonal skills
  • Leadership
  • Management skills
  • Problem-solving
  • Time management
  • Transferable skills
Certifications

Certificate of Achievement for NFHS Network 2014-2015.

Certificate of Induction for International Thespian Society 2016

Languages
English :
Native or Bilingual
Negotiated :
French :
Elementary
Negotiated :
Wolof :
Native or Bilingual
Negotiated :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History
Fidelity National Information Services - ANA Cargo Agent | Screener
Austin, TX, 01/2020 - Current
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Arranged transport of goods with shipping or freight companies.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Expedite and route movements of export and import cargo via air and trucking terminals.
  • Assist customers and arrange pick up of freight and cargo delivery.
  • View availability of Import and Export documentation to determine cargo flight and trucking details.
  • Ensuring consistent quality level withing cargo operations to avoid any irregularities and service failures.
  • Communicating with sales and flight operation agents to ensure cargo facility is always up to date on all cargo developments and irregularities.
  • Daily inventory of all received, stored, and shipped goods.
  • Utilizing SPICA and AMS|DESCARTES to enter export data information, and retrieving information for import .
  • Notify consignees and freight forwarder's of the arrival of their shipments and any fees due.
  • Assist coordinate and supervise daily activities and tasks performed by cargo agents.
  • Prepare and manifest documentation, freight weight, and number of ULD containers on aircraft.
  • Assist with all cargo operations in any department needed.
Trump Hotel Collection - Front Desk Receptionist
Washington, DC, 06/2019 - 09/2019
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Retrieved mail, pacClaireges and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Planned coverage needs and organized services to support incoming special events.
  • Monitored office supplies by checking inventory and placing orders.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Used internal software to process reservations, check-ins and check-outs.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Holiday Inn Express And Suites - Front Desk Agent
City, STATE, 08/2017 - 06/2019
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees and payments.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed relevant guest information and payment methods to prevent fraud.
Education
Lone Star College System Houston, TX, Expected in Associate of Science : Ultrasound Tech - GPA :
Goose Creek High School Goose Creek, SC Expected in 08/2016 High School Diploma : - GPA :

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Resume Overview

School Attended
  • Lone Star College System
  • Goose Creek High School
Job Titles Held:
  • ANA Cargo Agent | Screener
  • Front Desk Receptionist
  • Front Desk Agent
Degrees
  • Associate of Science
  • High School Diploma