american airline baggage claim supervisor resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

High-performing professional with over 10 years of experience delivering high-impact work in the customer service industry.

Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of high-priority goals.

Confident in the ability to thrive in a fast-paced setting and leverage skills in problem-solving skills, critical thinking skills, and skill in Organization skills to enable team success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

  • Leadership/Supervising Experience
  • Customer Service
  • Relationship Management
  • Eligibility/Enrollment
  • Presentation Skills
  • Aviation Regulations
  • FL2 Forms
  • Medical Terminology
  • CPR Trained
Work History
Baggage Service Office-Supervisor , 02/2022 - 04/2023
Willis-Knighton Health System , , Charlotte International Airport

Supervised Baggage Service Office at the airport to manage Baggage Service Agents and ensure effective working with customers to assist them with their delayed, damaged, or pilfered baggage.
Empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer to replace his/her damaged items.

  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provide employee feedback and promotes a positive work environment that fosters teamwork
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Lead Enrollment Specialist , 03/2020 - 10/2022
PACE Of The Southern Piedmont , , Charlotte, NC

Provided supervision of enrollment and intake staff. Responsible for increasing census by identifying appropriate PACE candidates, educating potential participants and caregivers about the PACE Program, completing intake signings, facilitating the pre-enrollment assessments, and finalizing enrollments. I worked closely with external stakeholders to ensure PACE eligibility is obtained.

Required compliance with stated and federal PACE regulations related to the role.

  • Attended community events as needed
  • Helped facilitate theMedicaid Application process and gather pertinent documents to streamline Medicaid Eligibility
  • Keyed FL2 in NC Tracks system for the nursing home level of care prior to approval
  • Trained and onboard enrollment and intake staff
  • Conducted home safety assessments of potential enrollee's home
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Paid attention to detail while completing assignments
Customer Service Specialist, 07/2019 - 03/2020
Meduit , , Charlotte, NC

Coordinated information between the patients, and insurance companies' clients. Job functions include patient pre-registration, pre-adjudication, and post-adjudication cash postings. I was expected to display strong customer service and communication skills to properly assist providers and patients with resolving medical claims.

  • Follow up with insurance companies to investigate claim processing specifics, including denials
  • Appeal insurance's processing decision (verbally or written) to request reconsideration
  • Review benefits with patients and obtain necessary authorizations
  • Multitasks between various technology, systems, tools, and resources to support departmental workflows
  • Managed over 50 customer calls per day. Increased enrollment by 10%
  • Resolved concerns with products or services to help with retention
Health Benefit Representative, 11/2011 - 09/2019
Fidelis Care New York , , Fairport, NY

Sold Fidelis Care products and services by first identifying membership growth opportunities in assigned territory and then meeting or exceeding production goals by enrolling individuals in appropriate Fidelis Care products. Understood and is able to effectively explain, communicate, recommend, and enroll individuals in the best product for their unique needs. In-depth knowledge of all Fidelis Care products, including “metal” products offered through the New York State of Health (NYSOH), Medicaid Managed Care, Child Health Plus, Medicare, MLTC, FIDA, and HARP. Ability to answer product feature and benefit questions; compare and contrast Fidelis Care products and provider network of competing plans in assigned territory.

  • Prepared thorough reports outlining plan performance.
  • Developed and managed book of business with 100+ clients.
  • Maintained confidentiality of all employee information.
  • Answered questions about eligibility determinations and plan options.
  • Collaborated effectively with sales, HR, and payroll representatives
  • Processed enrollment paperwork and benefits forms
Associate of Science: Administrative Assistance And Secretarial Science, Expected in 12/2007
Bryant And Stratton College - Getzville, NY
Status -

Cheryl Fell's School of Business

Niagara Falls, NY

Administrative Assistant/Secretarial


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Resume Overview

School Attended

  • Bryant And Stratton College

Job Titles Held:

  • Baggage Service Office-Supervisor
  • Lead Enrollment Specialist
  • Customer Service Specialist
  • Health Benefit Representative


  • Associate of Science

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