Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Responsible and dedicated team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Enthusiastic and eager to contribute to team success through hard work and attention to detail.

Skills
  • Documentation and reporting
  • Customer Complaint Resolution
  • Written and oral communication
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Customer Accounts Management
  • Telecommunications
Work History
03/2021 to 07/2021 Ambassador (Pandemic Unemployment Assistance) Pacific Medical Centers | Tukwila, WA,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effectively communicated with clients about account changes as well as new applications.
  • Obtain and keep records of client interactions, process client accounts, and file documents.
  • Provide accurate, valid, and complete information by using correct method/tool.
  • Utilize computer technology to handle high call volumes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assessed caller accounts to determine unemployment benefits, identify service needs and resolve issues.
  • Answered average of 50 calls per day, addressing client inquiries and solving problems.
01/2019 to 01/2020 Mental Health Technician Lane Regional Medical Center | Zachary, LA,
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Took and monitored vital sign and managed patient behavior.
  • Charted on each patient daily.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or Senior Nursing Officer
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Mentored patients on substance use and life choices.
08/2016 to 09/2017 Community Service Aide, WIC City Of Corpus Christi | City, STATE,
  • Obtained and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment
  • Gathered information such as income, address, check stubs, or other program required forms to calculate monthly income accordingly
  • Prepared and updated graphs and records
  • Maintained equipment and inventory records
  • Communicated effectively with individuals of all ethnic and cultural backgrounds
  • Planned and hosted on- and off-campus community service activities
  • Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel
  • Received and resolved average of 100 calls each week regarding complaints and problems
  • Ran daily, monthly, and State WIC required reports on regular basis
  • Gathered and analyzed cultural, educational, social and demographic data about community to guide local program development
  • Supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist
  • Gathered information and filed reports to resolve complaints
  • Identified and referred participants to health care community to address issues or concerns beyond scope of practice
11/2014 to 08/2016 Nurse Assistant Christus Health | City, STATE,
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Furthered skills by actively taking part in employee trainings and taking classes
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Provided direct personal patient observation, care and assistance to 9 patients per shift.
Education
Expected in 1988 High School Diploma | John F Kennedy HS, Tumon, Guam, GPA:
Certifications
  • First Aid/CPR Certified

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • John F Kennedy HS

Job Titles Held:

  • Ambassador (Pandemic Unemployment Assistance)
  • Mental Health Technician
  • Community Service Aide, WIC
  • Nurse Assistant

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: