Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Responsible and dedicated team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Enthusiastic and eager to contribute to team success through hard work and attention to detail.

  • Documentation and reporting
  • Customer Complaint Resolution
  • Written and oral communication
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Customer Accounts Management
  • Telecommunications
Work History
03/2021 to 07/2021 Ambassador (Pandemic Unemployment Assistance) Pacific Medical Centers | Tukwila, WA,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effectively communicated with clients about account changes as well as new applications.
  • Obtain and keep records of client interactions, process client accounts, and file documents.
  • Provide accurate, valid, and complete information by using correct method/tool.
  • Utilize computer technology to handle high call volumes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assessed caller accounts to determine unemployment benefits, identify service needs and resolve issues.
  • Answered average of 50 calls per day, addressing client inquiries and solving problems.
01/2019 to 01/2020 Mental Health Technician Lane Regional Medical Center | Zachary, LA,
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Took and monitored vital sign and managed patient behavior.
  • Charted on each patient daily.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Attended therapeutic educational group meetings and supported patients with guidance from RN or Senior Nursing Officer
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Mentored patients on substance use and life choices.
08/2016 to 09/2017 Community Service Aide, WIC City Of Corpus Christi | City, STATE,
  • Obtained and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment
  • Gathered information such as income, address, check stubs, or other program required forms to calculate monthly income accordingly
  • Prepared and updated graphs and records
  • Maintained equipment and inventory records
  • Communicated effectively with individuals of all ethnic and cultural backgrounds
  • Planned and hosted on- and off-campus community service activities
  • Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel
  • Received and resolved average of 100 calls each week regarding complaints and problems
  • Ran daily, monthly, and State WIC required reports on regular basis
  • Gathered and analyzed cultural, educational, social and demographic data about community to guide local program development
  • Supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist
  • Gathered information and filed reports to resolve complaints
  • Identified and referred participants to health care community to address issues or concerns beyond scope of practice
11/2014 to 08/2016 Nurse Assistant Christus Health | City, STATE,
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Furthered skills by actively taking part in employee trainings and taking classes
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Provided direct personal patient observation, care and assistance to 9 patients per shift.
Expected in 1988 High School Diploma | John F Kennedy HS, Tumon, Guam, GPA:
  • First Aid/CPR Certified

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School Attended

  • John F Kennedy HS

Job Titles Held:

  • Ambassador (Pandemic Unemployment Assistance)
  • Mental Health Technician
  • Community Service Aide, WIC
  • Nurse Assistant


  • High School Diploma

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