Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Responsible and dedicated team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Enthusiastic and eager to contribute to team success through hard work and attention to detail.
Skills
Documentation and reporting
Customer Complaint Resolution
Written and oral communication
Professional telephone demeanor
Recordkeeping strengths
Customer Accounts Management
Telecommunications
Work History
03/2021 to 07/2021Ambassador (Pandemic Unemployment Assistance)Pacific Medical Centers | Tukwila, WA,
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Effectively communicated with clients about account changes as well as new applications.
Obtain and keep records of client interactions, process client accounts, and file documents.
Provide accurate, valid, and complete information by using correct method/tool.
Utilize computer technology to handle high call volumes.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assessed caller accounts to determine unemployment benefits, identify service needs and resolve issues.
Answered average of 50 calls per day, addressing client inquiries and solving problems.
01/2019 to 01/2020Mental Health TechnicianLane Regional Medical Center | Zachary, LA,
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Took and monitored vital sign and managed patient behavior.
Charted on each patient daily.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Attended therapeutic educational group meetings and supported patients with guidance from RN or Senior Nursing Officer
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Mentored patients on substance use and life choices.
08/2016 to 09/2017Community Service Aide, WIC City Of Corpus Christi | City, STATE,
Obtained and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment
Gathered information such as income, address, check stubs, or other program required forms to calculate monthly income accordingly
Prepared and updated graphs and records
Maintained equipment and inventory records
Communicated effectively with individuals of all ethnic and cultural backgrounds
Planned and hosted on- and off-campus community service activities
Represented city at community and professional organizational meetings to answer questions and address concerns from local citizens and other personnel
Received and resolved average of 100 calls each week regarding complaints and problems
Ran daily, monthly, and State WIC required reports on regular basis
Gathered and analyzed cultural, educational, social and demographic data about community to guide local program development
Supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist
Gathered information and filed reports to resolve complaints
Identified and referred participants to health care community to address issues or concerns beyond scope of practice
11/2014 to 08/2016Nurse AssistantChristus Health | City, STATE,
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Obtained biological specimens for ordered tests and prepared for laboratory transport
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes
Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Furthered skills by actively taking part in employee trainings and taking classes
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Provided direct personal patient observation, care and assistance to 9 patients per shift.
Education
Expected in 1988High School Diploma | John F Kennedy HS, Tumon, Guam, GPA:
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