Ambassador (Online Seller) Resume Example Poshmark Inc.

AMBASSADOR (ONLINE SELLER)

Summary

Results-driven Seller equipped with 10 years of web-based sales and marketing experience in customer service and online sales. Maintains amiable communication with customers and rapidly addresses concerns to maximize satisfaction. Knowledgeable at pricing and displaying products for maximum sales conversions.

If you teach me Ill do it that way or with permission a different way.

Bottom line Ill do it. Ill work hard for YOU

Experience

02/2011 - CurrentPoshmark Inc. - Ambassador (online Seller)Redwood Shores, CA

Cultivated lasting relationships with people by offering comfort during difficult times and listening effectively.
Sold and shipped average of 40 items per week.
Maintained high feedback ratings from customers by responding quickly to questions and problems.
Used Excel spreadsheets to track inventory, analyze trends and make forward-thinking business plans.
Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
Handled all aspects of business, including accounting, purchasing and web design.
Brought in over $[Amount] per month in sales by leveraging effective promotional, sales and customer service strategies.
Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Worked with vendors and supply distributors to negotiate bulk discounts.
Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Resolved customer concerns and answered questions quickly to maximize satisfaction.

06/2006 - 12/2020Carleton Willard Village - Cafe ChefBedford, MA

Created tasty dishes using popular recipes, delighting patrons and generating return business.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Created exciting dishes at competitive prices to attract clientele and increase revenue.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Incorporated customer recommendations and feedback to experiment with new dishes.
Developed recipes and menus to meet consumer demand and align with culinary trends.
Prepared schedules, work assignments and constructed employee compensation packages.
Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.

07/2001 - 08/2015Charlie Nadeau's Garage - SecretaryLowell, MA

Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Coordinated and communicated with 40 clients daily to gather pertinent information.
Scheduled and confirmed appointments.
Processed payments and updated accounts to reflect balance changes.
Rendered information to callers and drafted office emails.
Maintained daily calendars, set appointments with clients and planned daily office events.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.

01/2004 - 07/2006Stromboli Pizza - Cashier Team LeadBillerica, MA

Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Promoted specific item options to drive sales and achieve add-on purchases.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Complied with cash handling procedures to meet regional cashier variance policy.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned, priced and bagged customer food quickly to keep lines moving.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Built and maintained productive relationships with employees.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Greeted customers promptly and responded to questions.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.

Skills

Shipping
Online auctions
TaxJar
Facebook Marketplace
Online platforms
InventoryLab
EBay
Margin selling

Retail arbitrage
Craigslist
Sales expertise
Accounting oversight
Marketing understanding
Customer service
Analytical

Education and Training

06/2011Umass LowellLowell, MABachelors in Psychology: Psychobiology

Resume Overview

Companies Worked For:

Poshmark Inc.
Carleton Willard Village
Charlie Nadeau's Garage
Stromboli Pizza

School Attended

Umass Lowell

Job Titles Held:

Ambassador (online Seller)
Cafe Chef
Secretary
Cashier Team Lead

Degrees

Bachelors in Psychology : Psychobiology

Ambassador (online Seller) Resume Example

Resume Score: 80%

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