Personable Customer Service professional offering over 10+ years of experience resolving account and service concerns for the Healthcare and mobile industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10+-years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft, Excel, Spreadsheets and Windows all versions.
Hardworking Customer Service Specialist bringing 10+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying and addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Seasoned Customer Associate with 10+ of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals.
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
- Logistics knowledge
- Adept at recordkeeping
- Clean MVR
- Customer-oriented
- Valid Class A Commercial Driver's License
- MS Office
- Supervision
- Report preparation
- Complaint resolution
- Staff education and training
- Good listening skills
- Recordkeeping strengths
- Medical terminology knowledge
- Creative problem solving
- Money handling abilities
- Key holder experience
- Multi-line phone talent
- POS systems expert
- Professional telephone demeanor
Warren, MI, 08/2019 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Followed all company policies and procedures during shift.
- Verified load against delivery ticket before beginning every shift.
- Interpreted maps and followed written and verbal directions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained clean and orderly appearance while on shift.
Peabody, MA, 07/2019 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Vacuumed, cleaned and sanitized vehicles between customers.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Transported high-value clients with professionalism and discretion.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Stored passenger luggage and personal items with care for safety and security.
- Completed individual and business documentation on-time and with minimal errors.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
City, STATE, 06/2017 - Current
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Employed positive reinforcement methods to encourage good behavior.
- Provided appealing, nutritious meals and dedicated special attention to food allergy concerns.
- Checked with parents for any medical issues or special needs.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Met children at bus stop to walk home and assist with crossing street.
- Monitored entrances and exits to maintain safety and organized environments.
- Maintained first aid kit for small accidents during outings.
- Offered age-appropriate, fun and educational activities for children ages Number to Number.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
- Led indoor and outdoor activities and steered children away from dangers.
- Totaled amount owed to help parents quickly make payments for services.
- Oversaw children's chores, teaching life skills and encouraging initiative.
- Accompanied children to parks and remained in attendance for child safety.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with Task.
- Demonstrated empathy and kindness to display positive character traits.
- Prepared healthy snacks and meals according to individual needs.
- Maintained safe environments at all times.
- Fostered close relationships with children by asking about school, friends and hobbies.
- Played games and read books to young children, limiting TV and mobile device time.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
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